Amazon.com: Customer reviews: Apple iPhone 14 Pro, 256GB, Space Black

Top positive review

Great phone!

Reviewed in the United States on July 1, 2024

This is what my 16 yr old wanted, not the iPhone 15. It’s a great color and works well. The storage is more than plenty and the price is right. It takes insane pictures! We’re very happy giving this iPhone a new life!

Top critical review

Critical reviews›

Namey h.

You get what you pay for

Reviewed in the United States on June 1, 2024

This Grade A rated iphone 14 pro had 100% battery health and no signs of damage in the rear, including the rear facing cameras.

The front on the other hand had noticeable scuffs on the top left and bottom right corners. There is also a very noticeable deep scratch on the center of the screen.
Otherwise it functions like normal.

For being around $45 less than competitors, the cosmetic damage is acceptable for not affecting function but not pleasant.

9 people found this helpful

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From the United States

Takudzwa Mtisi

Phone arrived with a passcode despite being sold as unlocked

Reviewed in the United States on June 25, 2024

Service Provider: UnlockedColor: Deep PurpleSize: 256GBVerified Purchase

I can finally write a review on this because I finally managed to set it up. This phone was sold as unlocked only to arrive with passcode which meant I could not use it beyond just switching it on. The anxiety that followed is unparalleled! I engaged seller who although they were responsive didn't offer me a solution beyond try iTunes or send it back for a refund. I then engaged Apple Support who were much more supportive, tried to walk me through the process to restore it although we didn't succeed . They then suggested I walk in to my nearest Apple Store which is eventually what worked, thankfully the phone had no iCloud connected to it despite still having the passcode. The phone itself is great so far, I don't see any scratches or obvious faults. Battery health is actually still at 100% which is awesome. I've only managed to set the phone up in the last hour or so so I'm yet to explore much more. I would have rated highly but I'm just annoyed at this setback. Otherwise the phone itself seems ok.

Helpful

Derek B

Great Product Quality control needs improved

Reviewed in the United States on January 20, 2024

Service Provider: UnlockedColor: Space BlackSize: 1TBVerified Purchase

I bought two (2) renewed excellent condition I phone 14s for my twin daughters.

We are okay with scratches on the back of the phones as they are covered up by the case.

Twin 1- phone had superficial scratches on the back, and had battery life capacity 84%.
Overall happy with phone.

Twin 2 superficial scratches on back of phone, battery life capacity 89%. However there is a burned in image on the screen. She sent me the picture. She said it is much clearer in person and could even read the image.

Requested a replacement. Was told cannot replace the phone snd must return and rebuy another phone. So ordered her another phone immediately- same day she recieved her damaged phone. I now have 3 phones on my credit card.

Third phone came with deep scratch on the screen, and now the replacement needs to be replaced.

Sellers return lable wanted us to pay for return shipping which is not what it reads under Amazon's renewed item guarantee.

Called Amazon they emailed me UPS lables that need to be printed for a free return.

In summary.

Once my daughter gets to a printer or pays UPS to print the return lable for her, she will return the replacement phone that she received with the scratch.

I will then reorder her another phone hoping that one will come in a undamaged condition.

I will then return the original damaged phone we originally received with burned image.

I have personally been sent renewed phones from my phone carrier and they always look new, so not sure what is different here.

Company needs to improve their quality control before sending phones out or how they renew them.

Hoping third time is a charm and her next phone will be in the same condition or better of her sister's (twin 1).

Would have rated higher if replacement process was easier, and if I was not asking for a replacement for a third time.

Once renewed and inspected all should come like twin 1s phone or better.

Helpful

Alisia Mitchell

IF YOU WANT TO GAMBLE YOUR MONEY AWAY ORDER FROM THIS COMPANY!!

Reviewed in the United States on June 8, 2024

Service Provider: UnlockedColor: Deep PurpleSize: 256GBVerified Purchase

I purchased a phone that was supposed to be in “excellent” condition so I was a bit taken aback when I noticed that my battery health was at 86%. Also after maybe about a week, I noticed the touch sensor was off on my screen. Certain things wouldn’t click when tapping them, etc. When contacting the seller the only advice they could give was to purchase another phone but of course that wouldn’t guarantee a better phone.

I wouldn’t dare spend another dime with this company, but of course to each its own. You’re definitely gambling your money away with this one.

One person found this helpful

Helpful

grapest

Not even close to “Excellent Condition” by Amazon’s own standards!

Reviewed in the United States on November 2, 2023

Service Provider: T-MobileColor: Deep PurpleSize: 256GBVerified Purchase

I ordered “excellent condition” because I liked the exclusive deep purple color and wanted to get a clear case to show it off. Amazon notes that excellent condition means “no visible damage from 8 inches away.” This must have been inspected by somebody who doesn’t care as even a blind person would know this is not scratch free. There are pitted scratches all around the front and back edges and the two right corners are really bad someone obviously dropped it and it rolled on concrete or other rough surface. Two corners are scratched obviously and visible from 5’ away and I don’t even have 20/20 vision. The phone seems to function well now but during file transfer it got really hot at the edges where you hold the phone. I will be returning for one that actually meets the description not only for esthetics but if this was dropped without a case from a height to make these pitted scratches I would question whether the internal elements have been affected or lessened. Battery health was at 88% which is just lower than the standard of 90% or better, for the premium which is a step up from “excellent” so really my only complaint is the physical condition. I would have accepted this as a “fair” or even “good” condition buy but am disappointed that this got out the door as “excellent”. We’ll see if the next one is up to par.

4 people found this helpful

Helpful

Carolina

IPhone described with Verizon. Locked out and couldn't be used with Verizon network

Reviewed in the United States on June 2, 2024

Service Provider: VerizonColor: Space BlackSize: 128GBVerified Purchase

Paid a premium for a renewed phone to use with Verizon network. Phone received was in used but excellent condition as described (which is the only reason it is receiving 2 stars). However, the phone is locked out and the carrier could not accept thereby making it worthless to us. This is a 3rd party seller so couldn't be remedied by Amazon. Products may not be as advertised from this seller. Are awaiting a refund.

Helpful

Garrison P.

Bought in "excellent condition" but came with scratches

Reviewed in the United States on December 1, 2023

Service Provider: UnlockedColor: Space BlackSize: 128GBVerified Purchase

I bought this phone from the third-party seller BuySPRY that was guaranteed with Amazon Renewed. I went with them because I'd previously bought an iPhone 11 for my brother that didn't have any problems. The phone was claimed to be in excellent condition (no scratches on the screen or visible damage to the body from 12 inches away, according to the Amazon Renewed policy) but arrived with some small scratches on the top of the screen and a dot in the middle that didn't buff out with a microfiber cloth, almost like it'd been punched with a pencil or something. There are some dings on the corners and overall just not in the condition it was claimed to be. Battery was at 96% health and the screen seems to work fine, maybe a little less sensitive than I expected.

The phone was not packed well, just a small bit of packing material that allowed the phone to rattle around in the box. Inside the Amazon box the phone came in a very thin paper box that didn't provide much protection. It came with an aftermarket USB-A to Lightning charger with no wall adapter.

I'd say this was probably closer to Acceptable condition (per the Renewed policy) than Excellent condition. I'm going to try and get a refund or replacement because it's not worth what I paid for it.

One person found this helpful

Helpful

Laisvidas K.

Battery life was only 85%

Reviewed in the United States on July 2, 2024

Service Provider: UnlockedColor: Deep PurpleSize: 1TBVerified Purchase

The battery life came at 85% and it seems to be draining out way faster than my old iphone11pro phone at 86% battery life. On a regular usage you need it to charge twice a day

Helpful

Jesse

"Excellent" Condition not true

Reviewed in the United States on April 24, 2024

Service Provider: UnlockedColor: Space BlackSize: 256GBVerified Purchase

I need a phone now, so I can't take the time to return this item, but I certainly wish I could. It came with multiple scratches on the screen dispite it saying no scratches. There is also gunk all up in the speakers. Not at all what I was expecting for paying for "Excellent" Condition.

Helpful

Mudbone

Not working out

Reviewed in the United States on June 15, 2024

Service Provider: UnlockedColor: Deep PurpleSize: 256GBVerified Purchase

Having problems with the phone volume

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Nicole Martinez J

No era lo que esperaba

Reviewed in the United States on April 25, 2024

Service Provider: UnlockedColor: SilverSize: 256GBVerified Purchase

En precio- calidad no era lo que esperaba, ya que la eficiencia de bateria venia en 87% y al reproducir canciones se sumaban ruidos molestos. Pedí la devolución del dinero del producto y lo envié hace 20 días, y hasta hoy no he tenido respuestas

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