Amazon.com: Customer reviews: Apple iPhone 14 Pro, 128GB, Space Black

Top positive review

Great phone!

Reviewed in the United States on July 1, 2024

This is what my 16 yr old wanted, not the iPhone 15. It’s a great color and works well. The storage is more than plenty and the price is right. It takes insane pictures! We’re very happy giving this iPhone a new life!

Top critical review

Critical reviews›

Namey h.

You get what you pay for

Reviewed in the United States on June 1, 2024

This Grade A rated iphone 14 pro had 100% battery health and no signs of damage in the rear, including the rear facing cameras.

The front on the other hand had noticeable scuffs on the top left and bottom right corners. There is also a very noticeable deep scratch on the center of the screen.
Otherwise it functions like normal.

For being around $45 less than competitors, the cosmetic damage is acceptable for not affecting function but not pleasant.

9 people found this helpful

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From the United States

Amazon Customer

Nothing but a hassle

Reviewed in the United States on April 13, 2024

Service Provider: VerizonColor: Space BlackSize: 128GBVerified Purchase

I purchased an IPhone 14 pro from this seller. Received the phone and activated the phone. The phone was is great condition with 100 % battery. The phone worked for 2 weeks, then lost reception. I called my carrier, we tried to re activate the phone using both IMEI numbers but still didn't have reception. Everything looked good on thier end still no luck. Even called Apple to see if they could help. The only thing Apple found was that the phone was a demo phone. So I returned the phone. I had to return it back to the third party seller. They issued my refund but then retracted it and said that I returned the wrong device. I sent back the same phone that I received from them. They sent the phone back to me right away. I had to contact Amazon for help and returned the phone back to the company. Surprisingly enough they refunded me the second time I returned the phone. Why didn't they refund me on my first return, but did the 2nd time I returned it. They didn't have to make it so much of a hassle. Be careful buying any device from this company.

7 people found this helpful

Helpful

Tom

TERRIBLE EXPERIENCE! 2 DEFECTIVE iPHONES - REFUSED TO REFUND! BUYER BEWARE!

Reviewed in the United States on January 6, 2024

Service Provider: UnlockedColor: SliverSize: 1TBVerified Purchase

I purchased this phone on Amazon over buying one locally on Marketplace. You hear horror stories about bad ESN’s and phones that money is owed on them. So, I decided to look on Amazon. Found this phone and seller and ordered the iPhone. When it arrived I took it to the Apple Store to have a screen protector installed. They tried two different ones and both would not adhere completely to the glass. They determined the glass was flawed with a ripple at the bottom not allowing the bubbles to escape. I contacted the seller and they said I could send it back a just order another one. So, I did. The second one had the exact same problem. I sent that one back and ended up buying a new iPhone 15 Pro from the Apple Store. Today, I received a message from the seller that they received my return but will not refund my purchase. They are claiming that the unit that I returned was not purchased from them!?! I told them they had mistaken and it was indeed purchased from them and definitely nobody else! I even sent them screen shots of the ESN screens before I sent it back. Now I’m on the phone with Amazon customer support reporting this company. This is a very unfortunate situation. I buy a lot on amazon and have NEVER had a problem like this! I think they may be refurbing these phones with defective screens.

19 people found this helpful

Helpful

Tori

TRASH.

Reviewed in the United States on December 6, 2023

Service Provider: UnlockedColor: SilverSize: 128GBVerified Purchase

Update: 1/31 I ordered 2 phones because he wouldn’t send me a replacement until I sent the first one in. I am returning both. Both garbage. Battery life sucks. Phone shuts off randomly. Phone freezes to a point I can’t do anything on it. Will be returning once I purchase a new phone because one can’t go without a phone if you’re working and going to school. Should have just bought a nee phone from the store. Wasted time, if I could I would put no stars.
UPDATE: 11/14 seller was only going to refund 734 out of 787. No reason why, wasn’t going to fully refund me when I only had the phone for 4 days and that was only because I was waiting on the replacement. I understand this is a renewed phone. I reached out to company in regards to my concern about the keyboard being super delayed / slow. They said they could send me a replacement, told them great ok but I can’t send this one until the replacement came because my old phone is being used by someone else and then they stopped replying. Also the fact that I have to have a phone to transfer my stuff over to. Dissatisfied. Other than that I haven’t came across any other issues in 2 days other than the battery heath is 97%. Just aggravated typing things and they aren’t willing to be helpful to someone who lives alone and has a job so I can’t go 4/5 days without a phone.

11 people found this helpful

Helpful

Joaquin Gonsalves

Brand New iphone = 2k Paper Weight

Reviewed in the United States on December 21, 2023

Service Provider: UnlockedColor: Space BlackSize: 256GBVerified Purchase

If i could give a negative star I would. Very dissatisfied! The phone came with an invalid serial number. I spent three weeks with apple support trying to fix this. Reset my Apple ID - Reset my iTunes-- updated drivers on PC - Spent over 22 hours with apple support chat and phone calls. Could not get phone to work or even reset it with any of their help. As I was about to return the device I tried one more thing and was able to auto detect a new serial number. That worked and I used iTunes to factory restore with the new serial number that is not the one on the receipt or back of my phone. I have to wait 7 hours to transfer my data to new iphone . I will then attempt to connect it with my cell carrier. If i can not then i will return this device and have to return my ipods, apple watch, tempered glass, otter box protector etc. spent nearly 2k on everything and I cant even get a replacement - only a refund! The actual iphone has a few scratches on it too - but that has been the least of my worries.

10 people found this helpful

Helpful

SGreen

Completely shut off after 3 weeks and now they have refused to refund me for 3 MONTHS

Reviewed in the United States on June 26, 2024

Service Provider: UnlockedColor: GoldSize: 128GBVerified Purchase

I purchased in late January and by mid February the phone completely stopped working. It was stuck in a "boot loop" where it would not turn on or off and only displayed the apple logo 24/7. My refund request was approved so I paid to send it back (in its original packaging per their request), I have confirmation of its arrival to their location and they have not refunded me or even responded to me since then. DO NOT PURCHASE!

Helpful

celine

Don't buy these phones, many problems and no after sales service.

Reviewed in the United States on December 6, 2023

Service Provider: UnlockedColor: GoldSize: 512GBVerified Purchase

I placed an order for the iPhone 14 Pro on April 18, 2023. The system was updated to ios17 on the night of November 30, 2023, and it completely failed to boot the next morning. Because it has happened five times before that it automatically shut down due to system updates and could not be turned on. It was forced to turn on after half an hour of charging. But this time no matter how long I charge it, I can't turn it on no matter how hard I press the power-on button. And using wireless charging, it shows that the phone can be charged when it is first touched, but it automatically disconnects after a few seconds, so it cannot be charged. I contacted the seller on December 3rd, and as of today, December 6th, there has been no response from the seller. Don't buy their cell phones. There were a lot of problems, and there was no after-sales service at all when something went wrong. After only using the phone for 7 and a half months, the phone finally turned into a brick.

6 people found this helpful

Helpful

Adrian Torres

“Excellent” Not Excellent

Reviewed in the United States on June 13, 2024

Service Provider: UnlockedColor: Deep PurpleSize: 128GBVerified Purchase

I am very dissatisfied with the condition of the phone. The edges had scuffs all the way around and there is a small black spot in the display.

Unfortunately I ordered the phone at a time I really needed one so I would recommend doing evening you can to buy in advance so you have time to return when it arrives in much worse condition than expected.

2 people found this helpful

Helpful

charles newman

Can't write the truth

Reviewed in the United States on June 13, 2024

Service Provider: UnlockedColor: GoldSize: 128GBVerified Purchase

Phone work I 5 weeks screen went bad on it with no felt of us see on the internet site will be given my reality on this on all the site that I can and they make you rate it their not a number -0 for this

2 people found this helpful

Helpful

Elena T. Inclan

Terrible. Some Apps dont work, call sometime come in other dont, phone has a SW problem

Reviewed in the United States on May 14, 2024

Service Provider: UnlockedColor: SilverSize: 128GBVerified Purchase

When buying it said it was NEW Refurbished, I thought I could buy with confidence. Even since the warranty ended, it has been failing in one way or another. Apple says it is the phone, the Carrier says it is the phone so, I am left with the seller that now the warranty is over after only having the phone for 4 months!!!!!! I will never buy NEW Refurbished from Amazon again. Backmarket gives a MINIMUM warrant of 1 year !! 1 year !!

One person found this helpful

Helpful

Amazon Customer

Large Scratch Across Main Camera Lens.

Reviewed in the United States on June 13, 2024

Service Provider: UnlockedColor: GoldSize: 1TBVerified Purchase

I ordered the "Excellent" quality refurbished iPhone 14 Pro, 1TB, Gold. This phone arrived physically dirty with a scratch on the main camera lens. Battery life is only 89%. Nothing about that is excellent quality. I have ordered a second phone from this seller to compare, however, I am assuming this seller is a scam.

2 people found this helpful

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