Top critical review
1.0 out of 5 starsOverall very good, but if you need tech support it becomes a pain
Reviewed in the United States on May 20, 2024
UPDATE: After speaking to a very helpful agent at Loop Mobile, the company who deals with these refurbishments, I discovered my phone was still under warranty and they would replace for free. However I needed to send my phone in first, before they would ship me a new one. I use my phone for work so this is a problem, but I can make it work for a few days. I'm told the turnaround is very fast too, so I figure I'm looking at a week maximum.
Due to a tracking error on FedEx's end, it takes them longer to process my return, so it's nearly a week and a half before I get my new phone. And then when I get it, it's set up for TMobile, not AT&T so I can't even use it. And all attempts to call this week have been met with a message of "no available agents, call back later". They have been relatively fast to respond via email, but honestly, this has been such a mess I'm wishing I had just spent some extra money for a new phone. I know there is always a risk with refurb items, but I've rarely had issue and when I do they are resolved quickly.
I purchased a refurbished iPhone 14 in August of last year and it was working great with no issues. It was a like new phone. However, in the last few days I've started getting "Unknown Battery" messages and my phone will turn off at random multiple times throughout the day, to the point where I don't feel confident making phone calls with the phone for fear of them being dropped.
I went back to the order to see what my options were in terms of warranty and tech support, and it's EXTREMELY convoluted. It's hard for me to even tell if I qualify for the 90 day guarantee or the 1 year, because my phone was classified as "new" but the Amazon site only lists guarantees for conditions which are premium, excellent, or acceptable. When I tried to chat with someone I found my message was sent over to Loop Mobile, who must be the third party company who actually refurbished the phone. But it's unclear who I need to contract to see how to get this fixed or if I just need to pay out of pocket. I haven't even had the phone a year, so it's a disappointing development for what has otherwise been a great phone.
