Amazon.com: Customer reviews: SAMSUNG Galaxy S20 5G 128GB

Reviewed in the United States on May 15, 2024

Size: 128GBColor: Cloud WhiteService Provider: VerizonProduct grade: RenewedVerified Purchase

I did a lit of research for my needs. Some stuff I didnt get into. Reviewers in 2024 still love this phone. I agree, it's awesome. Solid construction, all Gorilla glass and metal. Nice weight. Good feel. Bought this older model because of reviews comparing to phones in same price range (up to $220), materials, speed processor great for youtube & my apps (I don't game on phone), beautiful screen, good cameras, small and slim fits in pocket with slim leather wallet flip case. Great price. I don't get software updates anymore, which I actually like. It's packed with features and settings that will take a while to explore. OS 13 is rich, OneUI 5.1 great. Vers 14 & 6 are latest and minor release from what I can tell/what I care about. I use carrier virus protection for free & MalwareBytes, and avoid sketchy links. The split screen, stacked widgets and all apps view that most models probably have has completely changed my user experience. No more app icons & folders all over my screens. Modern feel. Only thing I dislike so far is suggestion for Temu app built into all apps view. Very hard to remove but have a bit gone and not given up. Seller was awesome. Fast, flexible. I'm very happy if you can't tell.

4 people found this helpful

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Sue

Love

Reviewed in the United States on July 2, 2024

Size: 128GBColor: Cloud WhiteService Provider: VerizonProduct grade: RenewedVerified Purchase

Great deal, great condition, perfect performance, very durable, good battery life, great picture quality

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Cheryl

DON'T BOTHER WITH PURCHASING AN AMAZON RENEWED PHONE

Reviewed in the United States on May 17, 2024

Size: 128GBColor: Cosmic GrayService Provider: UnlockedProduct grade: RenewedVerified Purchase

I purchased this phone based on the reputation of Amazon and their 'Renewed' phones. About 3-4 months after I received it I had a few instances of being called and the phone calls went straight to voicemail even though I did not have my phone set to airplane mode. Over the next couple months I had times that my text messages would not go through. I knew it was not the Network Verizon as my 2 boys have their phones on my plan and they were right next to me and their phones worked. Then a big issue started happening in which the 'voice' part of the phone only worked intermittently. I use Bixby & Google Assistant, and even though they were set up properly, they only worked sometimes and not others. Bixby would perhaps hear and pop up on the screen, but not respond to my voice for the request. Other times it worked correctly. Just yesterday and today alone I have had to reboot my phone 3 times when I could not use either of those or my talk to text as the microphone and speaker were not working. I contacted the seller first - never heard from them. I next contacted Amazon two days in a row and was told there is nothing they can do. I just finished with my last chat being told this once again. I told them that had I known I was paying $200 for a phone that would only work a few months - I never would have purchased it. This is what was erroneously in their item description: About this item

This pre-owned product has been professionally inspected, tested and cleaned by Amazon qualified vendors.
This product is in "Excellent condition". The screen and body show no signs of cosmetic damage visible from 12 inches away.
This product will have a battery that exceeds 80% capacity relative to new.

7 people found this helpful

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WtfAmazonNameChanged

Works okay, missing some features, Verizon won't help, now I'm out of luck

Reviewed in the United States on February 7, 2023

Size: 128GBColor: Cosmic GrayService Provider: UnlockedProduct grade: RenewedVerified Purchase

Update March 2023: Verizon really does not want to help you if you do not buy the phone from them. They don't care if it is missing features, even if you are a 25-year customer, because you did not buy it from them. That is what I am dealing with now. In my initial review I indicated you have to visit a store to finish setup because that's what I was told through a Verizon chat. They did swap out the SIM card , but could not do anything else. I was told they do not do any software flashing, they are not even sure what that means, and there was nothing they could do at the retail store to help me. I had to call the call center again which I literally did from their parking lot because I told them it was the second time I had visited a store and they're representative had told me to go to the store! I spent 2 hours working with, or on hold with, the call center, and still did not get the correct functionality! They really don't care and don't want to help you unless you pay the astronomical amount of money to get a phone directly from them. My phone still drops calls, does not always call out, does not have voicemail, and does not have the spam filtering. So now I am stuck with either living with that, or paying to upgrade to another phone. The whole reason I bought this one off Amazon is because it still has the micro SD slot and that is what I want. I'm going to try to make it work, I'm very upset with Samsung that they are doing away with the SD slots and hope someday they will bring it back.

The bottom line for me is the phone works okay. I have to dial in to get my voicemail now and had to have all of that reset, there is no voicemail icon. There is no way for me to know I have a voicemail I just have to call to see if I have any messages. So if you are okay with a phone that doesn't quite have perfect functionality, then this is a great one. It is decent for the money. If you want a phone that works just like one you would get from the store, bite the bullet and spend the money and go to Verizon. I have gone to two stores, I have done one chat, and been on the phone with them, multiple agents, for over 2 hours. Apparently this is as good as it's going to get for this phone.

Feb 23 initial review: I read a few of the reviews, somehow I miss the part where if you get a phone off of a site like amazon, you do still have to take it into your provider for setup? My provider is Verizon. I happened to go in there yesterday and said I had a different phone (had both with me) they told me just to move the SIM card and the SD card over and they did not have to do anything. Today only half of the phone functions, and through a chat they told me I have to come in to have their software flashed onto the phone. I was already there and took the time to drive there and wait etc, only to find out that was not necessary. Now it is necessary because the phone doesn't function correctly. Hopefully once that is done it will be fine.

Facial recognition does not work as well as I had thought it would. I will probably erase and try again but it consistently does not recognize my face. I did try to put a screen protector on and I adjusted the touch sensitivity but the phone still did not recognize a touch so I had to take that off. I'm a little nervous about having a screen without a protector

I am a Samsung Galaxy lover, I have the s4, the s5, and the s9. I stuck with the s20 because it has the SD card slot. So far so good, there are some things I don't like about the phone, but it's a good value for the money so far

85 people found this helpful

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Joshua Bowen

1000% better than expected, but needs at least 1 edit :)

Reviewed in the United States on May 27, 2023

Size: 128GBColor: Cosmic GrayService Provider: UnlockedProduct grade: RenewedVerified Purchase

although charger looks great, it gave an alert it's not right for phone. other than that, it appears this seller is getting it together, my order is very satisfactory, at least. I'd say almost excellent condition, if not. it is working perfectly with Mint Mobile, no difficulties, Samsung switch makes it so easy, this "new" gem is really not much different than the new s23 variants, & I wouldn't pat an extra grand anyway for a "new" phone. this particular seller & Amazon renewed both get my 5* stamp of approval! I've only has the phone a few hours, but already ordered all the needed protection. so, the phone was my only concern. I was certain I'd get a Verizon locked device in poor condition. instead, I indeed have an unlocked and very good condition older flagship. pretty sure it's a s20+ 5g as well. 12 gigs ram, expandable storage, snapdragon 865, the works is all here. great seller & between this & the tcl 10 5g uw (Verizon only) I will use Amazon renewed indefinitely, with the certainty that if anything ever isn't actually wonderful, Amazon would make it right. I am thankful! If Samsung doesn't send a slowing signal, or if this doesn't end up being stolen property (as some have), I look forward to years with this device! thank you......
so edit: few days with phone I have figured out mine is ATT version. stuck android 12 one ui 4.1. won't go android 13. haven't tried voice-mail. there's other things I can't think of but as long as this is all, I should be fine. I'm sure I'll find more I like & dislike about this purchase. but I'm satisfied for now. Maybe final edit:? OK so, it's got issues with charging port, sometimes connects sometimes doesn't. the block they sent doesn't work at all. the phone auto updates EVERYTHING randomly. things I've deleted or force stopped. &....I'm worried it will go black & just stop working soon like the others. why no Android 13 One UI 5.0? I got worthless screen protectors I've already returned, case is OK I bought, & I don't want to lose $220 because I was too nice to return an Att bootloaded version that won't get software or security updates.......jeez. Aren't all S20s & newer supposed to get Android 13? yea...sad.

35 people found this helpful

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D D MOORE

PERFECTLY EXCELLENT S20

Reviewed in the United States on May 19, 2024

Size: 128GBColor: Cosmic GrayService Provider: GSM CarriersProduct grade: RenewedVerified Purchase

I have had the S20 for about a month or two and it is absolutely perfect. I mean just like new. Battery life is decent and the screen and graphics are incredible. Android version is snappy and quick enough. Size and proportion feels solid in hand. Go for it. The only thing was the charger plug was generic so I used my previous SAMSUNG fast charger for much quicker charging. The value and quality of the phone was most impressive so I am still very happy I made this purchase thru AMAZON. : D

3 people found this helpful

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Patriot

Superb Samsung Galaxy S20 used phone

Reviewed in the United States on April 6, 2024

Size: 128GBColor: Cosmic GrayService Provider: T-MobileProduct grade: RenewedVerified Purchase

I recently got a new Samsung Galaxy S20 phone, and I'm really happy with it. I've been using it for a week now, and I've had no problems. The phone is fast, the camera is great, and the battery life is excellent.
I'm especially impressed with the phone's design. It's sleek and stylish, and it feels really good in my hand. The phone is also very durable.
The camera on the phone is amazing. It takes clear, sharp photos, even in low light. I've also been impressed with the video quality. The phone can record 4K video, and it looks great.
The battery life on the phone is also excellent. I can easily get a full day of use out of it, even with heavy use. I've also been impressed with the phone's fast charging capabilities. The phone can go from 0% to 100% in just over an hour.
Overall, I'm really happy with my new Samsung Galaxy S20 phone. It's a great phone, and I would definitely recommend it to others.
Here are some of the things I like best about the phone:
The design is sleek and stylish, The phone is very durable, The camera is amazing, The battery life is excellent, and The phone charges quickly.

9 people found this helpful

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Katie L.

Good phone, terrible charger

Reviewed in the United States on September 28, 2023

Size: 128GBColor: Cosmic GrayService Provider: UnlockedProduct grade: RenewedVerified Purchase

So I bought this phone renewed and overall I would say that it's basically spotless except for having a few small scratches on the back, which is completely covered by the phone case that I also bought. The screen is in perfect condition and the phone works great. It doesn't lag at all that I've noticed. When I first took it out of the box and put it on the charger it was at 70% battery which was very nice. It's also lighter than I expected it to be, my old galaxy s7 feels heavier than this phone, which was a nice surprise.
The only downside is the charger that's included in the box was terrible, I ended up putting it in the trash. It didn't fit well at all and also took an insane amount of time to charge the phone. Before I switched to a new charging cable the phone was at 1% battery and telling me it would take 8 hours to be fully charged. Switched to a new cable 5 minutes later and it went down to 1 hour and 57 minutes to full charge. I'm not a super heavy phone user and I find that I charge this phone about every 2 or even 3 days if I'm not using it much.
Overall I'd say go for it, just be sure to also have a new charging cable to, because the one they give you sucks.
EDIT: I've knocked off a star because just today I've discovered the power button won't give me the menu to restart or turn off my phone. This thing isn't even a year old yet and I've ran into my first problem with it. To turn it off I have to press the volume and power button at the same time and to turn it on I had to plug it to a charger. So ridiculous and annoying that I'm starting to have problems THIS soon with it. I've been pretty gentle with it too. Plus is think I've only turned it off maybe 4 times since I've had it.

9 people found this helpful

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hackman101

Mine is an ex-ATT

Reviewed in the United States on June 12, 2024

Size: 128GBColor: Cosmic GrayService Provider: UnlockedProduct grade: RenewedVerified Purchase

When I bought this phone before, which I loved but I dropped it, and had issues, I bought this one here. It is advertised as unlocked, so I though nothing of it. My prior phone was a Verizon issue, which is who my carrier is, so no issue.
When this phone booted up the first time it has the ATT logo, much to my surprize, since it was unlocked. I figured I put my Verizon sim card it it would solve that. Nope. It was my wrong assumption. It has a few apps that are ATT specific that I am not crazy about, but I do not use anyway. My only concern, is that it was not mentioned in the ad write up that it is an ATT phone, if so I would have gone on to the same vendor to find a Verizon specific unlocked phone.
The phone does work well, only the 2 items I mentioned are the only issue. I know it is trivial, but it was not what I was expecting, oh well. I have already decided that I will keep this one, since I had to see what it meant to have an ATT phone in my day to day usage, so far none.

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Chris Kochinsky

Works well, still a solid device

Reviewed in the United States on July 1, 2024

Size: 128GBColor: Cosmic GrayService Provider: UnlockedProduct grade: RenewedVerified Purchase

Bought this for my mom when her last phone crapped out. She doesn’t want to spend flagship prices so this was a nice older flagship. Still works and runs well.

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