Amazon.com: Customer reviews: Apple iPhone 13 Pro Max, 256GB, Graphite

Top positive review

Amazing purchase

Reviewed in the United States on June 21, 2024

Despite being refurbished, it operates flawlessly, almost indistinguishable from a brand-new device. The sleek design, vibrant display, and impressive camera quality make it a great choice for everyday use. Battery life has been reliable, lasting through my busy days without issue. The only noticeable difference is the reduced cost compared to a new model, making it a fantastic value for money.

3 people found this helpful

Top critical review

Critical reviews›

Matthew h.

Terrible experience twice

Reviewed in the United States on April 19, 2024

The phone I purchased was graded as excellent. That was a lie, there was scratches and dings all around the phone. Also they said it was tested and everything works, which was lie #2. The facial recognition didn’t work unless you tapped on the back the whole time meaning a ribbon on the inside wasn’t correctly fixed to the chip, causing issue with face recognition. I wouldn’t order anything from this company after this and now I have to wait 30 days until after the receive the phone back. Very disappointed.

Ordered a 2nd and that one had the battery and camera replaced by cheap parts and the button that turns it off didn’t even work. These repairs and testing are not done correctly now I have $1300 in limbo awaiting refunds.

Third time was a charm. Beautiful product. It was as it was described. The trick is ordering one that is sold by Amazon and not these little chop shops that use cheap parts and don’t actually test them like they say they do.

13 people found this helpful

2,751 total ratings, 913 with reviews

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From the United States

Tavia Davis

Amazing purchase

Reviewed in the United States on June 21, 2024

Service Provider: UnlockedColor: Sierra BlueSize: 128GBVerified Purchase

3 people found this helpful

Helpful

Outstanding purchase - couldn't be happier

Reviewed in the United States on May 18, 2024

Service Provider: UnlockedColor: GraphiteSize: 256GBVerified Purchase

I was a little nervous buying a refurbished iPhone from anyone but Apple, especially after reading a few bad reviews by people complaining that they received phones covered in scratches or with dying batteries, but I could not be more pleased with the product I received. The prior owner clearly used a screen protector and case at all times--the phone looks brand new, facial recognition, screen, and all buttons perform flawlessly, and all the camera lenses are in mint condition. The battery still has a max capacity of 87% and charges normally whether by lightning cable or magsafe charger.

Nothing else to say--if not for the inevitable slightly diminished battery capacity, I'd believe the phone shipped straight from the factory. FYI--I ordered the version listed as "refurbished: excellent condition"

6 people found this helpful

Helpful

Julyanna

10/10

Reviewed in the United States on June 20, 2024

Service Provider: UnlockedColor: SilverSize: 1TBVerified Purchase

I was skeptical buying this phone due to a lot of the reviews saying there were external damages and low battery health. my phone came with zero scratches, zero damages, the phone quite literally appeared brand new. as soon as i got it up and running i checked the battery health and it was at 100% i couldn’t be more happy with my purchase so id sat you are skeptical, take the risk. the phone is also very loud and for 1 whole TB of storage it was priced very reasonably!

2 people found this helpful

Helpful

Matthew

iPhone

Reviewed in the United States on May 28, 2024

Service Provider: UnlockedColor: Sierra BlueSize: 128GBVerified Purchase

The phone came in great shape had 100% battery health.Phone ran fast considerably an upgrade compare to my iPhone XR.Was in great shape and the speaker sound quality was good.Overall a great purchase

4 people found this helpful

Helpful

John

Like New

Reviewed in the United States on June 21, 2024

Service Provider: UnlockedColor: Sierra BlueSize: 128GBVerified Purchase

91% Battery health and not a single scuff or scratch, really insanely good quality for being used.

2 people found this helpful

Helpful

ATL

The phone is in extremely good condition and I love it.

Reviewed in the United States on May 28, 2024

Service Provider: UnlockedColor: Sierra BlueSize: 256GBVerified Purchase

I received my Iphone 13 Pro max, and it looks new and very beautiful. The phone is in extremely pristine condition. It was not charged when I got it, so I had to charge first. It has a facial recognition feature, which I have not tried yet. I'm slowly learning all the features the phone offers. I intentionally paid a lot more money as it comes with a one year warranty as the seller noted that the phone was new. So far, I'm very happy with it and grateful.

7 people found this helpful

Helpful

John R.

Replacing a lost phone...

Reviewed in the United States on May 8, 2024

Service Provider: UnlockedColor: Sierra BlueSize: 128GBVerified Purchase

I needed to replace a lost iPhone and decided to give a renewed iPhone 13 Pro Max a go from Amazon. The phone was shipped promptly and arrived in pristine condition. As compared to a brand new unit I felt it was priced well at under $600. The phone was easily registered with Apple and my mobile carrieer.
For me, there was a brief learning curve as I moved up from an iPhone SE, but the upgraded camera and screen size are well worth it.
As others have mentioned, the battery life was sitting at 85%. I wish that were higher, but for the price, features, and overall condition, I still think it was a good buy. The phone was immediately upgraded to the latest IOS 17 version without any glitches. I'm still in the process of setting options and loading a few apps,
For clarity, I am a 70-something boomer who probably shouldn't be playing with such a toy, but for me it's like driving that Corvette I always wanted :)

5 people found this helpful

Helpful

Matthew h.

Terrible experience twice

Reviewed in the United States on April 19, 2024

Service Provider: UnlockedColor: GraphiteSize: 256GBVerified Purchase

13 people found this helpful

Helpful

Sheryl Barb

13 pro max

Reviewed in the United States on July 6, 2024

Service Provider: UnlockedColor: GraphiteSize: 256GBVerified Purchase

I’ve only had it for a short time. So I’m still getting familiar with it.
So far I’m very happy with my choice.
Also was surprised when it was delivered 4 or 5 days before actual scheduled delivery date.

Helpful

Miles F

iPhone 13 Pro Max

Reviewed in the United States on June 8, 2024

Service Provider: UnlockedColor: Sierra BlueSize: 128GBVerified Purchase

Battery life is at 80% no scratches on screen. I don’t see any Scratches anywhere. Sound Quality is good. Good buy If you are in need of a phone.

Helpful

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Apple iPhone 13 Pro Max, 256GB, Graphite - Unlocked (Renewed)

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