Top critical review
3.0 out of 5 starsEnd product was good, but a hassle
Reviewed in the United States on February 12, 2024
I’ve bought refurbished phones before and not had an issue, but this was my first time using Amazon Renewed. The first phone came and had 100% battery which I was happy about, but there was a crack in the lower left corner. Disappointing, but I returned it and bought another from Amazon Renewed. The second phone had 85% battery health, which is still good, and it works perfectly.
The reason I’m giving it 3 stars is the way they dragged their feet giving me my refund. I returned it, it showed it arrived at their facility on January 12, and they kept pushing out my refund date which was aggravating because now I had two phones on my credit card bill. I contacted them on Jan 28 and they told me not to worry, I’d have my refund by February 17. I said absolutely not, they had better refund me by the end of the month, or I was going to dispute the charge. The guy chatting with me reassured me I’d get my money by February 17 and I went in circles with him on this, with us both stating the same thing over again. I ended it by telling him to tell his supervisor (who he had contacted to find out about the refund), that if I wasn’t refunded by Jan 31, I would be disputing it. I had the refund by the next day.
So that was a pain and started to make me feel like it was a scam. It all turned out well, but they did not make the process easy. Supposedly they have to have received it AND processed the return for me to be refunded, but it was a ridiculous amount of time and should have been done long before.
That being said, I’m happily typing this review from the second phone I bought from them and it’s in great condition.
