Top critical review
1.0 out of 5 starsTook twice but it was worth it! update Jan 2023
Reviewed in the United States on May 23, 2022
UPDATE: I bought the premium renewed iphone for their one YEAR satisfaction GUARANTEE with free returns and a complete refund for any reason. I bought this in May of 2022 for $900 and returned this in December 2022 However after 3 weeks of waiting I finally got my refund for $794. After hours of being juggled between representatives I was finally told that there is a 100 dollar restocking fee despite no where anywhere was it explained that there would be a restocking fee. Amazon representatives on multiple times lied to me and refused to help resolve the situation the last person I spoke to Danica A in the Philippines claimed over our 40 mintue conversation that she was the head of Amazon worldwide customer service yet also saying that she had a supervisor but refused to connect me to them because they were not equipped to handle customer service issues....do you realize how insane that is she refused to give me any information that would allow me to report her to Amazon corporate office except her first name and last initial which was most likely a lie. I paid an extra 100 dollar (apprx) for the premium renewed plan but no one I spoke to even knew what that was. I cannot emphasize highly enough that you should avoid this at all cost because they will 100% screw you over bewhare do not do this do not buy this I can't emphatically explain to you enough why you need to avoid this. Unfortunately Amazons gotten so big and taken over so much of the market share that no one can compete with their prices so if I want a phone at a reasonable price I have to buy it from them. I've been a loyal customer for years and spent thousands of dollars of my money on them If I could never buy from them again I never would. That is how much they have damaged the customer loyalty bond. Just PLEASE BEWHARE what you risk if you go ahead and purchase something from them lies, deceit, manipulation, terrible service, financial loss, and hours of lost time being juggled between representatives.
May 2022
So this is my first experience with Amazon's renewed premium program where you pay between $50-$100 more than the renewed price but for that you get an item whose battery is at least at 90% capacity relative to a new one and instead of a 90 day warranty you get a year warranty and a year to return the item. For less than $100 I thought that was definitely worth it. However the first iPhone 12 pro they sent me had a battery that was at 85% capacity which really pissed me off because I felt cheated so I returned it and purchased it again and I'm glad I did because the 2nd ones battery was at 100% capacity and for all intents and purposes it was a brand new phone at a used price. Granted it's still really expensive it was $900 before tax but I got this to be future proof at least for the next several years. This is my first iPhone before I was all android phones but it seemed like every year I was having to buy another phone because something out of my control always happened but my parents still had their iPhone 8 that they bought new and it was still working perfectly. I haven't had this phone for more than a few days but so far I'm very impressed with it. The facial recognition capabilities are so good. My phone can recognize me when I'm in a dark room whereas my Samsung tablet can't recognize my face without all the lights on. One feature this phone doesn't have that really surprised me was that there is no built in fingerprint scanner and I think that was a mistake on apple's part. The battery is supposed to only last 21 hours but a full charge is lasting me a little over 2 days. The screen is gorgeous is it HDR Dolby Vision and HLG compatible and not even my 4k tv supports all of those so it makes streaming look brilliant. You can see every detail even though the screen is 6.7inches. it seems like everyday I'm finding out a new function that this phone has granted a lot them I'll never use because I don't use my phone that way but it's cool to know that if I wanted to I could if I so choosed. I guess I'll stop my review here because you get the gist and I hate it when people on Amazon beat a dead horse and I don't want to be one of those so Amazon renewed premium is a worthwhile program and the iPhone 12 pro max is an awesome phone that's worth the investment.
