Top critical review
1.0 out of 5 starsI feel like I am stuck in an abusive relationship with my eeros
Reviewed in the United States on April 17, 2024
I have a large home and 2 outbuildings. There is an eero Pro6e in each outbuilding and 4 in the house. (2 on the main floor, one in the basement and one on the second floor. When these work well, they are great. They make you think they are a good thing.
But almost every week, they wig out and my Eero network goes down. My network is fed from a TMobile home internet box that is also broadcasting wifi. When the eero network is giving me speeds of less than one mbps, connecting directly to the tmobile device I will see speeds well over 100 mbps.
I have spent so many hours with eero tech support. Most calls last nearly an hour and rarely ends with a satisfactory resolution. Basically, they check to make sure you have the latest firmware, then unplug and plug in eeros or have you reset / reboot your eeros. Over the course of 20+ calls with level 1 and 2 tech support, we have changed one setting, a DNS server. Other than that, all they do is reboot and hope.
My last call really drove me crazy. I added another 2 echo devices. The echos have eero built in, but using it only seems to mess things up. Well I installed the two echos, and the eero built in is defaulted on. Of course, the network went down when I added them. I turned the built in eero off, but it was still down. I rebooted the eero network, it got stuck. After 20min I unplugged and waited 3 min then plugged it back in. Still dead. I tried the soft reset, but the device did a hard reset and removed itself from my account. I called tech support. They had me make a different eero the gateway and repeat the exact steps I just did. Guess what, the second eero took itself off my account. The tech support guy then asked me to make a 3rd eero the gateway and repeat the same steps. I lost it. Then he decided the issue was my TMobile internet. Yet everything connected to T-Mobile worked fine. I gave up, unplugged all the eeros and changed the TMobile network name to my main Internet. It doesn't cover half the area, but at least it works.
I have never had the backup internet work. I called that one in to tech support multiple times, but again after over hours, they just reboot devices and don't fix anything.
Level 2 is a little better, but they really haven't fixed anything.
When they work, they are kind of awesome. I have fast coverage all over my home and shops. Unfortuntaely, it feels like more often than not, they are not working. Without notice or pertibation, it just wigs out. I really couldn't be more disappointed in these things and would throw them away had I not spent so damn much on 6 of them and their annual service.