Top critical review
1.0 out of 5 starsBEWARE OF GOOD REVIEWS
Reviewed in the United States on June 2, 2024
I saw all the good reviews about the refurbished model of this doorbell and decided to give it a chance since I would save almost $70……what a mistake!
When I opened the box there was a small scuff right on the lens, it was very small and may not have been much of an issue, so I decided to proceed with the install to see if it was okay, but didn’t get far with that…….
I spent all the time disconnecting my old doorbell, wiring everything up, and then when I go to connect the new doorbell in the app, it won’t connect. I spent hours trying to get this to connect and followed many troubleshooting guides on the Ring website, nothing worked. I finally broke down and called Ring support, who was absolutely horrible. All they did was take me through the same steps of their guides, which obviously didn’t work since I already tried multiple times. And in the end the support technician just tells me to return it to Amazon, WHAT A JOKE!!! I don’t know what’s worse, the fact Amazon sold me a defective product, or the fact that Ring support is absolutely useless.
Now I am stuck returning this, and Amazon won’t issue my refund for 30 DAYS because they need to “confirm the condition” of their already broken product, SERIOUSLY?
If I didn’t already have a massive home system with a ton of Ring devices already, I would 100% go with a different company/security system. This experience has been so bad I never want to buy Ring products again, I’m just stuck with the stuff I have.
If you absolutely want to buy Ring products, buy new, not refurbished. I can say that all of my other products were bought new and I have no issues. Guess that’s what I get for just trying to save money in this ridiculously expensive economy.