Top positive review
5.0 out of 5 starsGreat pens & great customer support
Reviewed in the United States on June 19, 2024
The colors are vibrant and oh so pretty and with 16 colors to choose from to boot. I manage quite a few different accounts at work and each account has their own personalized details that are specific to them and only them so I have detailed notes for each account. I like for the notes to be sectioned off by each step and to have each step in a different color which helps me isolate each individual step. Yes I could type the notes up on a computer and just change the font color as I like but I'm old school and I prefer hand written notes. Plus over time I tend to add little tips here and there in the margins. These pens allow me to do exactly what I want and with the 0.7mm tips my notes look so clean and since the ink doesn't bleed I don't have to worry about not being able to use both sides of the page if I choose and the ink doesn't "seep out" when I write (so my writing on my notes is clear and legible). They come in a nifty little pouch which keeps them together and easily accessible.
I did have one small issue with the pens. The purple pen didn't write as well as the others. It was as if it were almost dry. I didn't realize this until after it was too late to return to Amazon. When reviewing the details of my order I saw where I could click a link that said "Get Product Support". This link allowed me to contact the manufacturer (Mr. Pen) regarding my issue. I emailed them and included my Amazon order number as instructed and explained my problem. I asked that if it possible could they replace that specific pen and if not then no worries as it really isn't the end of the world. I messaged them on a Tuesday at 12:12 PM Eastern Daylight Time. There was no auto reply email saying the garden variety "Thank you for contacting us, someone will address your concern soon". Instead I received an email at 8:53 AM Eastern Daylight Time the very next day. This email said they appreciated my contacting them and that they have issued a refund of my order, mind you I didn't ask for one. It wasn't a form letter type email. It was specific to me. I have honestly never in my 41 years dealt with any business no matter thew type regarding a problem and had it be this dang easy and zero hassle, no questions asked no forms to fill out I didn't have to do anything other than send my first and only email.
Plus the mustache stickers that come with the pens is so stinking cute.