Top critical review
1.0 out of 5 stars2 Months Without a Phone
Reviewed in the United States on January 10, 2022
My phone was broken in a car accident. I filed my insurance claim with Asurion, and the process was easy enough. I almost immediately dropped my phone at the UBreakIFix location that I was instructed to bring it to. The employees told me they needed to order a part, and that it may take up to a week. Two weeks later and the part still hadn't arrived. I was told it was at a UPS location in a nearby suburb and that it should arrive either that night or the next day. The next week, it still hadn't arrived. Eventually, the part had to be reordered, and after 4 weeks, it arrived. I was told that my phone was fixed... But they couldn't give it to me. They said that a mistake had been made and that they weren't supposed to fix my phone. They told me that Amazon would send me a gift card within 72 hours. Over 72 hours later... I have no messages from Amazon. I contacted the UBreakIFix store, and I was basically told that it's not their problem and that I need to contact Amazon... I contacted Amazon... Amazon told me it was Asurion's problem... I contacted Asurion... I was told that UBreakIFix had failed to do something on their end. I called UBreakIFix again and was assured that they would finish the process. The NEXT WEEK, I finally got the gift card. Finally, just as a nice cherry on top, the phone actually arrived a week later than the latest expected time of arrival. It's supposed to arrive this week. Meanwhile, I had to try to contact unemployment, secure a new job, and communicate with Statefarm since my car was totaled... all without a phone. All this and I had to pay $142. Oh, and I couldn't transfer anything from my old phone because UBreakIFix kept it from me and sent it away...
P.S. Also being without a phone, I had to continuously go and check-in at the UBreakIFix store. Their hours? 12pm-5pm Tuesday- Friday.... Yeah... and they eventually started doing appointments only.