Amazon.com: Customer reviews: Asurion Mobile Subscription Plan, 300-349.99

Top positive review

Positive reviews›

Squittia Brown

Thank You for My Mobile Insurance

Reviewed in the United States on December 21, 2023

I've never to my knowledge had an insured mobile phone. I do now!!! This may be the last phone of my lifetime.

One person found this helpful

Top critical review

Critical reviews›

Unrecognize Subscription's Charges

Reviewed in the United States on June 5, 2024

I was charged for 4 Subscription on One phone I bought. I bought two phones and return one. I found out I have 4 subscriptions on my account I was charged monthly for the last few months. They recognize one charge on one phone but they could not give me on what the other two or three monthly subscriptions charges for. Amazon also requested to contact Asurion, and Asurion sent me back to Amazon.
I just canceled all of them, no refund were granted.

2 people found this helpful

285 total ratings, 31 with reviews

There was a problem filtering reviews right now. Please try again later.

From the United States

Squittia Brown

Thank You for My Mobile Insurance

Reviewed in the United States on December 21, 2023

Plan Option: 7bbfb183-d994-4686-aebe-0c464b1a3d27Verified Purchase

I've never to my knowledge had an insured mobile phone. I do now!!! This may be the last phone of my lifetime.

One person found this helpful

Helpful

Unrecognize Subscription's Charges

Reviewed in the United States on June 5, 2024

Plan Option: 7bbfb183-d994-4686-aebe-0c464b1a3d27Verified Purchase

2 people found this helpful

Helpful

Carl S. Andrews

good program

Reviewed in the United States on October 3, 2021

Plan Option: 7bbfb183-d994-4686-aebe-0c464b1a3d27Verified Purchase

i have had 2 phones that got dropped and cracked the screen after a year ,they gave me a refund on the phones unfortunately it was in the form of a amazon gift cards and in order to transfer everything i had to buy new phones before i got the refunds.

5 people found this helpful

Helpful

Ronny J

Scam

Reviewed in the United States on April 19, 2024

Plan Option: 7bbfb183-d994-4686-aebe-0c464b1a3d27Verified Purchase

Just found out that I have no coverage for my phone despite paying a monthly fee for the last three years. Called Asurion twice and was hung up on twice under the guise of trying to conference call with Amazon. Tried Amazon chat and was told I had no coverage and then was rudely disconnected by the representative. If I had no coverage, then Amazon owes me 3 years of payments.

4 people found this helpful

Helpful

Shante

Reliable and easy to use

Reviewed in the United States on September 17, 2020

Plan Option: 7bbfb183-d994-4686-aebe-0c464b1a3d27Verified Purchase

This is at least the fourth time I have purchased one of these warranties. I made a claim with my first product and they came through with no hassle to provide payment to resolve the issue. I always get their warranty on my phones now.

17 people found this helpful

Helpful

Ashley Manly

Just jerked me around

Reviewed in the United States on November 24, 2023

Plan Option: 7bbfb183-d994-4686-aebe-0c464b1a3d27Verified Purchase

When I tried to file a claim on 10/17 for my phone, they said my policy was good for the years and expired on 10/15. Although I was disappointed, I just bought a new phone outright. Checking into my Amazon account a month later, and the charges are still coming out for insurance!! I spent 45 minutes on the phone with someone who could not even take down my order number or email properly and when she got somebody different up on the line he spoke with me for a minute and said here's what we are going to do and hung up. They never called back, but had asked me my phone number earlier on the conversation in case we got disconnected. How hard is it to reverse a charge or actually let me file a claim on my God damn phone! I'm so upset

9 people found this helpful

Helpful

P. R. Wolton

Horrendously unpleasant

Reviewed in the United States on January 2, 2023

Plan Option: 7bbfb183-d994-4686-aebe-0c464b1a3d27Verified Purchase

5 weeks later:
We have now been refunded for the purchase price of the phone, as such I am raising the rating to 2 stars.
The experience of interacting with Asurion, however, was so horrendously unpleasant that I will never use there warranties again.
~ Asurion website is not functional for submitting claims
~ Have to call Asurion to file a claim, they charge $36 to file the claim
~ Asurion "UbreakIFix" store broke the phone further
~ Had to take the phone to another "UbreakIFix" store
~ probably a total of 10 phone calls with Asurion, all highly unpleasant

--------------------------------------------------
TERRIBLE

Wants me to send my phone in for repairs with an unspecified repair time.
No replacement phone
$125 down the drain
Wanted to charge me a $39 fee

UPDATE: Went to the repair store in another state(Nothing available where I live). The store did NOT honor the Asurion warrenty.

12 people found this helpful

Helpful

Ari K

SCAM SCAM SCAM !!!!!! DO NOT FALL FOR IT

Reviewed in the United States on March 12, 2024

Plan Option: 7bbfb183-d994-4686-aebe-0c464b1a3d27Verified Purchase

Most repairs take about 2 hours. If your device cannot be repaired, we will contact you. You will not get it back and you will be emailed an Amazon.com Gift Card for the purchase price excluding tax.

4 people found this helpful

Helpful

JPauley

Not very useful or professional

Reviewed in the United States on August 27, 2022

Plan Option: 7bbfb183-d994-4686-aebe-0c464b1a3d27Verified Purchase

Incredibly hard to submit claim, lost my information and forced me to contact customer service who actually were great and helped me resolve my problem. So I guess..they should fire their web designer? Maybe he's someones son in law who isn't really qualified to be doing that? It's possible, right? Or maybe there is no website designer. Whoa...you know that would actually explain a lot. But the customer service person was pretty cool. Best of luck if you use this service. I'd say you got a 50/50 shot at being happy. But when you stop and think about it, that's actually a lot better than most things in life. Right? I'm glad we had this talk.

7 people found this helpful

Helpful

Jennyfurr

Finally just cancelled

Reviewed in the United States on July 26, 2023

Plan Option: 7bbfb183-d994-4686-aebe-0c464b1a3d27Verified Purchase

They made it so hard to file a claim that I finally just gave up, which is what they want but I was out of time, patience and options. After spending an hour on hold I was shuffled around and finally told my used and refurbished 4 yr old iPhone still had a warranty with Apple. It did NOT. So I definitely didn’t want to keep going through that so I just canceled after paying for the last 8 months

9 people found this helpful

Helpful

Need customer service?

‹ See all details for Asurion Mobile Subscription Plan, 300-349.99

5 star
4 star
3 star
2 star
1 star

Asurion Mobile Subscription Plan, 300-349.99

›

Customer reviews

Customer reviews

Asurion Mobile Subscription Plan, 300-349.99

Top positive review

Top critical review

There was a problem filtering reviews right now. Please try again later.

From the United States

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

Asurion Mobile Subscription Plan, 300-349.99 › Customer reviews

Customer reviews

Asurion Mobile Subscription Plan, 300-349.99

Top positive review

Top critical review

There was a problem filtering reviews right now. Please try again later.

From the United States

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

Asurion Mobile Subscription Plan, 300-349.99

›

Customer reviews