Amazon.com: Customer reviews: Asurion Mobile Subscription Plan, 350-399.99

Top positive review

Positive reviews›

Amazon Customer

Need to protect my phone

Reviewed in the United States on July 18, 2022

Protection for my iPhone.

Top critical review

Critical reviews›

Amazon Customer

Never received the item I insured. Was impossible to get the plan refunded.

Reviewed in the United States on June 11, 2023

I ordered an Iphone on Amazon and insured through Asurion. The phone was a week late which was acknowledged by Amazon - however Amazon's message was that they don't know when it will be sent and will notify me of any changes, that I won't be charged, and that I can cancel if I wish.

There were other alternatives that would arrive within a day or two and so I decided to use those instead and cancelled my original order.

Asurion's web site says:
---------------------
Can I cancel my plan?

You may cancel your plan anytime (with a full refund if canceled within the first 30 days). After 30 days of coverage, you will receive a prorated refund.

How do I cancel, if needed?

Visit amazon.com/orders and search “Asurion.” Find the plan you wish to cancel. Within the first 30 days, click “Cancel Policy.” After 30 days, click “Contact Seller” and select “Return Product” as the subject.
----------------- (end of quote from asurion's web page)

There was no way to cancel / return the item. Now if I want the $5 refund I'll have to spend hours tracking down a live person or some other BS. Not happy

9 people found this helpful

431 total ratings, 35 with reviews

There was a problem filtering reviews right now. Please try again later.

From the United States

Amazon Customer

Need to protect my phone

Reviewed in the United States on July 18, 2022

Plan Option: 17cd09f5-11cf-450b-acae-97f730e6d341Verified Purchase

Protection for my iPhone.

Helpful

Amazon Customer

Never received the item I insured. Was impossible to get the plan refunded.

Reviewed in the United States on June 11, 2023

Plan Option: 17cd09f5-11cf-450b-acae-97f730e6d341Verified Purchase

9 people found this helpful

Helpful

viper

Don't much care for Norton

Reviewed in the United States on October 25, 2021

Plan Option: 17cd09f5-11cf-450b-acae-97f730e6d341Verified Purchase

Dont like it

One person found this helpful

Helpful

Shahid

Neccesary

Reviewed in the United States on August 21, 2020

Plan Option: 17cd09f5-11cf-450b-acae-97f730e6d341Verified Purchase

I like it

5 people found this helpful

Helpful

weko

Don't Don't Don't

Reviewed in the United States on April 13, 2024

Plan Option: 17cd09f5-11cf-450b-acae-97f730e6d341Verified Purchase

Bad service and bad customer service. You will not find anything from them that meets a protection plan on any device, and you will not find any good service.

2 people found this helpful

Helpful

Wise Guy

Does not cover things they say they do.

Reviewed in the United States on December 3, 2023

Plan Option: 17cd09f5-11cf-450b-acae-97f730e6d341Verified Purchase

Took 5 days to get the claim processed. Denied the claim saying it is not covered. No explanation or reason. Very poor service. Waste of time.

5 people found this helpful

Helpful

Matthew Brinkley

RUDE, ROBS, AND DOES NOT TRY FOR THEIR PAYING CUSTOMERS

Reviewed in the United States on January 29, 2024

Plan Option: 17cd09f5-11cf-450b-acae-97f730e6d341Verified Purchase

I talked for over 5 hours today, after a 3rd shift. After starting this claim yesterday. I took over 10 pictures. That they kept telling me wasn't enough.
They are claiming their "experts" know about something when obviously they know nothing. They know how to wiggle out of contracts. This company needs to go under. QUICK!

AMAZON IS AMAZING AND FIXED MY ISSUE IN LESS THAN 15 MINUTES.

DO NOT! GET THIS INSURANCE

5 people found this helpful

Helpful

Goldie1900

Monthly Mobile Subscription

Reviewed in the United States on February 9, 2024

Plan Option: 17cd09f5-11cf-450b-acae-97f730e6d341Verified Purchase

BEWARE!!! You will be charged for this even BEFORE you get your phone. I cancelled my phone purchase the next day, but I could not cancel this service. I spoke with two Amazon reps, before I could cancel. So, since the first month was charged, I could NOT get a refund. This service might be good, if I had a phone!!!

3 people found this helpful

Helpful

MIKE

Horrible service ,Asurion Mobile Subscription Plan, 350-399.99

Reviewed in the United States on September 12, 2023

Plan Option: 17cd09f5-11cf-450b-acae-97f730e6d341Verified Purchase

Amazon order #3026 , also 6249 , on 09/10/2023
I am prime member ,I Purchased 2 iPhone plus 2 Asurion plans , Amazon emailed me, said 1 of the 2 of iPhone will be deliver later than expected date, so I canceled the delay iPhone ,I tried to cancel both Asurion
Amazon order page didn't give the option to cancel, then Amazon said we can't cancel either contact the Asurion, so Asurion , I was polite , etc they hanged on me, called again gave me run around , Asurion is the most Horrible to deal with.

4 people found this helpful

Helpful

J. Toro

AVOID ASURION!

Reviewed in the United States on January 9, 2024

Plan Option: 17cd09f5-11cf-450b-acae-97f730e6d341Verified Purchase

Unfortunately found out too late that this insurance is nearly worthless. Expect frustrating customer service interaction when attempting to process a claim and the inconvenience of ... traveling to the ONLY repair location in the city (population: 1.5 million), $20 parking fees, 1 hour of travel to be told that no repairs are authorized, for example. But I'm sure you'll have better luck.

2 people found this helpful

Helpful

Need customer service?

‹ See all details for Asurion Mobile Subscription Plan, 350-399.99

5 star
4 star
3 star
2 star
1 star

Asurion Mobile Subscription Plan, 350-399.99

›

Customer reviews

Customer reviews

Asurion Mobile Subscription Plan, 350-399.99

Top positive review

Top critical review

There was a problem filtering reviews right now. Please try again later.

From the United States

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

Asurion Mobile Subscription Plan, 350-399.99 › Customer reviews

Customer reviews

Asurion Mobile Subscription Plan, 350-399.99

Top positive review

Top critical review

There was a problem filtering reviews right now. Please try again later.

From the United States

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

There was a problem loading comments right now. Please try again later.

Asurion Mobile Subscription Plan, 350-399.99

›

Customer reviews