Amazon.com: Customer reviews: Asurion Mobile Subscription Plan, 400-449.99

Top positive review

Positive reviews›

Renée Ariadne Flores Reynoso

To sleep peacefully because you ensure my smart phone

Reviewed in the United States on November 8, 2023

Thanks so much for everything, guys 😻

Top critical review

Critical reviews›

Erika

Replacement process sucks

Reviewed in the United States on June 12, 2023

I’ve had cell phone insurance before but this was the hardes claim I’ve ever had. I did everything I was told to do but here we are on day 11 no gift card to replace my phone with and no help. I was told to take in the defective phone that was done then told I would receive a gift card to replace my phone within 72 hours but over 7 days from handing over my phone I still have no card and no replacement. I am disabled I can’t drive so since I have no phone I can’t Uber to appointments. And I’m not getting any help. I even Spent money for a prepaid SIM card because I needed to be able to use my phone. Every day is a new obstacle and a new 3 day clock starts over.

7 people found this helpful

216 total ratings, 12 with reviews

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From the United States

Renée Ariadne Flores Reynoso

To sleep peacefully because you ensure my smart phone

Reviewed in the United States on November 8, 2023

Plan Option: ad01e694-30f6-4b05-8ef6-20c034490c25Verified Purchase

Thanks so much for everything, guys 😻

Helpful

Erika

Replacement process sucks

Reviewed in the United States on June 12, 2023

Plan Option: ad01e694-30f6-4b05-8ef6-20c034490c25Verified Purchase

7 people found this helpful

Helpful

Nick'sNikkiy

Phone insurance

Reviewed in the United States on April 6, 2022

Plan Option: ad01e694-30f6-4b05-8ef6-20c034490c25Verified Purchase

I'm glad I got the insurance for my phone but I do wonder when and where I pay the monthly payment for it to continue?!

5 people found this helpful

Helpful

Kealamakia

і𝗍 һᥱᥣ⍴s!!!

Reviewed in the United States on June 7, 2024

Plan Option: ad01e694-30f6-4b05-8ef6-20c034490c25Verified Purchase

grᥱᥲ𝗍 ᥆⍴𝗍і᥆ᥒ !!!

Helpful

Brandon

They LIE, Mislead, They Make you pay more then Lie Again

Reviewed in the United States on August 13, 2023

Plan Option: ad01e694-30f6-4b05-8ef6-20c034490c25Verified Purchase

I had to file a Claim. I had been paying monthly for a Asuion Phone Plan. After 2 years of paying on the plan. I finally have a Claim. I have to Pay $129 then mail my phone in. Then that will maybe send me a gift card. I will have to be with out a phone for a week. I can't, I need it everyday for work. Now they got me to pay $129 on top of the Monthly and there is no way I can actually get my phone fix. So I have to buy a phone and spend more of my money.

4 people found this helpful

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jessy norby

terrible, slow , poor customer service

Reviewed in the United States on July 27, 2023

Plan Option: ad01e694-30f6-4b05-8ef6-20c034490c25Verified Purchase

Terrible , beTerrible,slowen waiting for claim for phone and without phone for weeks. first said my claim wasnt accurate, then sent all in and payed the extra and no updates within time frame they say. No response to messages . look at reviews -dont get it.

2 people found this helpful

Helpful

Humpty Dumpty

DO NOT GET THIS

Reviewed in the United States on August 2, 2023

Plan Option: ad01e694-30f6-4b05-8ef6-20c034490c25Verified Purchase

NO OPTION TO CANCEL. NO OPTION TO TALK TO ANYONE. DO NOT GET THIS!!! THIS IS A SCAM. I WANT MY MONEY BACK.

5 people found this helpful

Helpful

Gabriel P Medina II

Outright Lie. False information

Reviewed in the United States on January 2, 2021

Plan Option: ad01e694-30f6-4b05-8ef6-20c034490c25Verified Purchase

The page about this coverage says:

"COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one."

I just filed a claim for a cracked screen and I was told my plan doesn't cover that.

28 people found this helpful

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