Amazon.com: Customer reviews: Asurion Mobile Subscription Plan, 600-699.99

Top positive review

Awesome

Reviewed in the United States on April 21, 2022

I have used Asurion insurance for many years from travel insurance to electronic insurance and I have never had a problem when it came getting help when needed.

2 people found this helpful

Top critical review

Critical reviews›

Indicator-rivermouth,-cove

poor customer service

Reviewed in the United States on May 31, 2024

had a protection plan for my pixel 7 pro bought on amazon, have been paying monthly (inlcigin 3 days prior o this issue), when my phone recently started having chargnbg problems, went to submit claim- entered order number (from amazon)- was told that this informatio was incorrect and thus couldnt progress with claim- emailed asurion ciustomer service- they told me that IS the oreder number- emailed them back tto say it was not ebing accepted and received no response (also their chat not available during busines hours on a weekday)- got my phone serviced by alocal repair shop out of pocket- cancelled this useless plan. will never buy from the in the future.

One person found this helpful

213 total ratings, 18 with reviews

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From the United States

Sharon

Awesome

Reviewed in the United States on April 21, 2022

Plan Option: 58fd81bf-ab47-4791-8cb0-35df2339ceafVerified Purchase

I have used Asurion insurance for many years from travel insurance to electronic insurance and I have never had a problem when it came getting help when needed.

2 people found this helpful

Helpful

Indicator-rivermouth,-cove

poor customer service

Reviewed in the United States on May 31, 2024

Plan Option: 58fd81bf-ab47-4791-8cb0-35df2339ceafVerified Purchase

One person found this helpful

Helpful

No funciona

Reviewed in the United States on May 27, 2024

Plan Option: 58fd81bf-ab47-4791-8cb0-35df2339ceafVerified Purchase

No funciona

Helpful

Translate review to English

Misleading

Reviewed in the United States on May 22, 2023

Plan Option: 58fd81bf-ab47-4791-8cb0-35df2339ceafVerified Purchase

I purchased this thinking if my phone cracks it would cost $30 to fix. That is not the case. They are charging me $129 to give me a gift card to purchase a new phone from Amazon but Amazon Renewed sold me a defective phone so I don't want it. But for Amazon phones only they don't fix. MISLEADING>

11 people found this helpful

Helpful

SnowBunny80

Can't cancel!

Reviewed in the United States on December 8, 2021

Plan Option: 58fd81bf-ab47-4791-8cb0-35df2339ceafVerified Purchase

Didnt purchase phone I was getting this coverage for, now i cant cancel it.😡

14 people found this helpful

Helpful

Mom of twins

Worst process and customer service have ever had

Reviewed in the United States on July 21, 2023

Plan Option: 58fd81bf-ab47-4791-8cb0-35df2339ceafVerified Purchase

I have had to complete the claim fom 6 different times, they had no record of the insurance after sending copies of the reciept and no one to talk with. No clear direction other than more info is needed! Worst plan I have ever purchased.

6 people found this helpful

Helpful

M. Foxie

Difficult To Get Reimbursement For Legitimate Claim

Reviewed in the United States on November 3, 2020

Plan Option: 58fd81bf-ab47-4791-8cb0-35df2339ceaf

I bought a 2-year Accident Insurance Plan when I bought a Galaxy S9. 1 1/2 years later, my screen cracked. I just wanted to get the screen fixed. But instead, Asurion said they wanted the phone back, and they would refund the price of my phone. I paid $88 for the plan initially, and had to pay another $49 insurance deductible when I asked for the refund. Then getting paid by Asurion was like pulling teeth. It took a long time, 7 phone calls, and I was regularly passed along to different Asurion phone agents during the calls, often put on hold for many minutes. One call lasted nearly 45 minutes. I had to make 2 more calls after Asurion said I should have gotten my refund. I eventually got my money, but it was a long and tedious experience. I wouldn't recommend it to anyone.
Had I not stayed on top of Asurion, calling then regularly to check the status of my refund, I feel that my claim might have just gotten tied up in their systems, awaiting my next follow-up call.

13 people found this helpful

Helpful

Doug

Can't get rid of it once you get it. I don't even have the device it covers anymore.

Reviewed in the United States on April 21, 2021

Plan Option: 58fd81bf-ab47-4791-8cb0-35df2339ceafVerified Purchase

Amazon is absolutely no help even though they are the ones charging my card monthly. There is not information provided on how to cancel the "service" which has never covered anything and as I said I don't even have the device any longer. It's like they are charging me to breath.

14 people found this helpful

Helpful

Jamie Balke

NEVER BUY ONE!

Reviewed in the United States on January 3, 2022

Plan Option: 58fd81bf-ab47-4791-8cb0-35df2339ceafVerified Purchase

Your better off just buying another of whatever you insured, because after spending $150 for coverage on a $600 phone they wanted me to pay a service fee before they will cover the cost of my broken phone after a year of having it!

13 people found this helpful

Helpful

brittany rodriguez

Don’t buy!!!

Reviewed in the United States on November 28, 2020

Plan Option: 58fd81bf-ab47-4791-8cb0-35df2339ceafVerified Purchase

I bought this protection plan for a phone I ended up needing to return, and at first they wouldn’t let me return it and get my money back, eventually I got everything straightened out, but after I started reading what it covers, it wasn’t worth the money either way

9 people found this helpful

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Asurion Mobile Subscription Plan, 600-699.99

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