Amazon.com: Customer reviews: Asurion Mobile Subscription Plan, 250-299.99

Top positive review

Positive reviews›

Branden Schock

Good to have

Reviewed in the United States on March 23, 2024

They stand behind the warranty

Top critical review

Critical reviews›

Amazon Customer

Do Not Buy This

Reviewed in the United States on May 2, 2024

They made the process as convoluted as possible to replace my broken phone. The detail of the interactions would be too much to type, but suffice to say I received conflicting instructions via chat, e-mail, phone, and in-person at two different locations. After trying for over a week, I had to buy my own replacement phone because I had to move on. Terrible, deceptive, and unorganized company. Although much more expensive, I previously had great experiences with my phone carrier's insurance.

2 people found this helpful

502 total ratings, 47 with reviews

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From the United States

Branden Schock

Good to have

Reviewed in the United States on March 23, 2024

Plan Option: 1b2b73e6-4bbe-4d9d-9cb4-2ac4003648ecVerified Purchase

They stand behind the warranty

Helpful

Amazon Customer

Do Not Buy This

Reviewed in the United States on May 2, 2024

Plan Option: 1b2b73e6-4bbe-4d9d-9cb4-2ac4003648ecVerified Purchase

2 people found this helpful

Helpful

Shopper1013

Came through for me!

Reviewed in the United States on March 5, 2022

Plan Option: 1b2b73e6-4bbe-4d9d-9cb4-2ac4003648ecVerified Purchase

Easy to set up and actually came in handy!

Helpful

Devona Miller

Good idea

Reviewed in the United States on September 20, 2020

Plan Option: 1b2b73e6-4bbe-4d9d-9cb4-2ac4003648ecVerified Purchase

I have not needed to use it but it is great security

3 people found this helpful

Helpful

Eric The Viking

will continue to charge

Reviewed in the United States on April 26, 2024

Plan Option: 1b2b73e6-4bbe-4d9d-9cb4-2ac4003648ecVerified Purchase

6 months past the expiration date of the policy but Asurion continues to charge me. Finally got Amazon involved. waiting to see if that takes care of it.

2 people found this helpful

Helpful

danny doss

NEEDS BETTER TRANSPARENCY FOR ADDITIONAL COST AND FEES

Reviewed in the United States on March 29, 2024

Plan Option: 1b2b73e6-4bbe-4d9d-9cb4-2ac4003648ecVerified Purchase

If you are using for phones write down 1 or both IMEI numbers in a safe place accessible without the use of your phone;
important and absolutely necessary for claim to be even submitted. NO IF AND OR BUTS
there is an additional service fee + replacement fee if they cant fix it so get ready to shovel another 79$ for a 300$ PHONE.
if your phone isn't listed it will take another 7 days to process
Register and document your own receipt and product as soon as you purchase it. don't wait just get it done. it will save you hours. if you print the invoice to a PDF or word you can cut and paste 99% of what is needed

I hope this helps in making you purchase. this was so much more of a headache than SQUARETRADE.

3 people found this helpful

Helpful

Saurav Shrestha

How to cancel the subscription?

Reviewed in the United States on November 13, 2022

Plan Option: 1b2b73e6-4bbe-4d9d-9cb4-2ac4003648ecVerified Purchase

I was helped by the AsurionLLC customer service on this. You should go to the site:
https://www.amazon.com/yourmembershipsandsubscriptions

This will take you to your membership and subscriptions page. There you can cancel subscription for Asurion Mobile Plan.

21 people found this helpful

Helpful

Ricardo

Impossible to use Tried even calling them and they do not find my contract..

Reviewed in the United States on May 13, 2024

Plan Option: 1b2b73e6-4bbe-4d9d-9cb4-2ac4003648ecVerified Purchase

Impossible to use Tried even calling them and they do not find my contract..

No idea what to do now.

One person found this helpful

Helpful

Nakyra

SCAM!!

Reviewed in the United States on August 1, 2023

Plan Option: 1b2b73e6-4bbe-4d9d-9cb4-2ac4003648ecVerified Purchase

I purchased a phone with them for $220 and selected the $3.99 monthly phone protection plan as well. One week later I received a message from them saying that my insurance was canceled, but I did not cancel anything. I reached out to customer service, and they stated that I could repurchase the plan as a stand-alone. When I went to go purchase the plan, the original plan I purchased is not allowed to buy as a stand-alone. They cancel your subscription and force you to purchase a more expensive plan if you want to keep your insurance. This is predatory and I just want to spread awareness.

13 people found this helpful

Helpful

Venus M. Ennis

Not worth it AT ALL

Reviewed in the United States on June 2, 2023

Plan Option: 1b2b73e6-4bbe-4d9d-9cb4-2ac4003648ecVerified Purchase

The other reviews are right, they give you a really hard way to go when trying to get your phone serviced (is not like they do it for free anyway) and when i submitted my claim it was rejected off a technically (an error in my email address???!!!) Even though the notification they sent me said i didn't submit documents.

What's more ridiculous is that they expected me to go through with the process again when allstate 3 year plan is almost the same price as it costs to service your phone here, and they cover absolutely everything. So i cancelled and got a refund. Just some things to consider.

9 people found this helpful

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Asurion Mobile Subscription Plan, 250-299.99

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Asurion Mobile Subscription Plan, 250-299.99

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