Top critical review
1.0 out of 5 starsMade Intentionally Difficult to Cancel. Anti-Consumer and Unethical.
Reviewed in the United States on May 9, 2021
I had gotten this for a renewed Samsung Galaxy S9 phone that was supposed to be a Mother's Day gift. The phone turned out to be defective out of the box (blue screen error "An error has occurred while updating the device software..."). I had to return the phone for a refund. However, there was no visible way of returning this item in the orders page unlike for physical items that are sold. I soon realized that this being a "digital subscription", it might be possible to manage it under "Memberships and Subscriptions". I clicked on the tab "Accounts & Lists" on the upper right hand corner of the Amazon web page. In the column "Your Account" are several different choices. Click on the one that says "Memberships & Subscriptions". Sure enough, there it was. I clicked on the subscription that said "Asurion Mobile Subscription Plan, 200-249.99". I then clicked "Cancel Subscription". Now I will watch the credit card associated with this purchase to see if they continue to charge me money every month.
Making it difficult to return an item is not only anti-consumer. It is also greedy and unethical. This is a business practice attempting to force consumers to pay for a service that they neither need nor can benefit from resulting in pure profits for Asurion. I will never subscribe to an Asurion Mobile Subscription Plan ever again. Shame on Asurion.
