Top critical review
1.0 out of 5 starsSAD, I love the look, but received a used faucet missing parts with incorrect instructions
Reviewed in the United States on February 16, 2023
I set-aside a day to install this faucet. Upon starting my installation is became clear VERY quickly that I was not shipped most of the important parts that allow this be be installed on a quartz countertop and undermount sink. It was also obvious by the tiny scratches on the gold and the knicks on the hoses that we were shipped an old returned faucet that no one bothered to make sure would even work when re-sold as a new item. It was missing most of the small parts to tighten the faucet onto the countertop shown in the installation instructions, too. What a PITA!!!!! And pitiful, too. I expect better from Delta! Its style is terrific, but I called Delta customer service and it was 90 minutes of call center hell that was useless. I'll never get that time of my life back! LOL My resolution was going to the local mom & pop hardware store and buying a generic kitchen faucet installation set for $21. This is a bit crazy when purchasing what is falsely advertised as a new item on Amazon. And, naturally, Delta has yet to respond to my complaints. EDIT: It has now been a few months and I received ZERO response from Delta. A damn shame as this company seems to have gone to crap. Seems to be the end of a previously fine American business.