Top critical review
1.0 out of 5 starsBait and Switch! Buyer Beware!
Reviewed in the United States on June 13, 2022
> To: ambassador@asurion.com
> Date: 06/13/2022 3:53 PM
> Subject: Bait and Switch
I have now spent more than 4 hours and at least 90 minutes by phone trying to resolve this claim issue. Everything worked fine initially. I followed all of your steps to provide all pertinent purchase details and we even mailed the Breville oven back in its original packaging.
When I was assured that I would be reimbursed, I went out and bought a replacement oven. Now, after speaking to a customer service rep and Dana, a supervisor, at Asurion, I am being told that the only possible way to make good on the previously promised reimbursement is that I need to start up a different Gmail account and that MIGHT resolve my issue to allow us to receive our gift card! Are you serious? Two people suggested that I might find a trusted friend or family member who could try to receive the credit for me? It boggles my mind to consider how podunk this operation may be pretending to offer quality assurance.
I have been repeatedly told that you can’t credit my Amazon account and that this happens with your other Comcast customers and that no other form of reimbursement can be offered. How many Amazon customers have Comcast accounts? Amazon likely has hundreds of thousands if not a million plus customers who use Comcast. What's next? We mailed the check and Louis DeJoy lost it? Too bad?
That is outrageous! Whoever runs your credit and service divisions simply HAS to find a way to honor your policies. My hope is that somebody in your company understands how basic of a request that this is from a customer point of view. If you offer a credit, you need to honor that or resolve the issue with a major internet provider rather than refusing to take care of any customer. Amazon is now working to help Asurion to better understand customer service. I will be contacting the Better Business Bureau as well.