Amazon.com: Customer reviews: Apple iPhone 11 Pro, 64GB, Space Gray

Battery Health was 100%. No scratches or dings

Reviewed in the United States on June 16, 2024

Size: 64GBColor: Space GrayService Provider: UnlockedProduct grade: RenewedVerified Purchase

I feel like I hit Amazon Renewed phone jackpot. Purchased iPhone 11 Pro from Amazon Renewed Store. Specifically chose woot.com as seller. Phone arrived in excellent condition. No visible scratches or dings. Even the battery health was 100% so I assume the battery was replaced.

8 people found this helpful

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Christina

Depends on luck, frankly

Reviewed in the United States on August 31, 2023

Size: 256GBColor: Space GrayService Provider: UnlockedProduct grade: RenewedVerified Purchase

This phone was a last resort. I had a completely failed experience with another seller’s IPhone 11, and to be honest, I was extremely nervous when ordering this one. The reviews had been 50/50, so I had very little clue what I was going to get.

The package arrived a day early, which was nice and unexpected. My phone was put into what seemed like a generic Android phone box, which, I’ll let you know damn near gave me a heart attack when I opened.

Inside were a few things. An Amazon renewed card and one other thing I can’t remember- as well as the phone (obviously) and a charger and charging brick. Charger and charging brick are standard but the cable feels pretty nice and the brick is a good size. Standard plastic holder inside. Nothing more, nothing less. No complaints.

For the actual phone, it was inside of a plastic zip bag. The bag itself was scratched up so it was difficult to see the phone inside until i took it out. The first thing I did when I took it out was inspect it for damage. I was completely ready to pack it back up and send it back- but I was pleasantly surprised.

The phone had very little cosmetic damage, just some scratches on the frame (my case covers it anyways, so it doesn’t matter to me) and literally no screen damage- besides a little scratch on the upper right corner near the bezel. And you have to remember these phones are used, so I didn’t feel a need to dock a star for that, since you can only see the scratch when the screen is off and light is being reflected onto it. Overall, 9.5/10 for cosmetics.

Then, the battery. My particular phone came with 80% battery health, which I personally don’t mind. I have the means to be able to get it replaced when the time comes, and to be honest was a relief after my last IPhone 11 from another seller had 100% battery health, just for it to be a non-Apple battery and cause all sorts of problems.

Overall, I have no complaints with this phone. It’s in great condition in my book. Mic, speakers, cameras, haptics, everything (as far as I’ve been using it) has been in perfect order. Based on other reviews, whatever phone you get from this seller honestly depends on luck. It’s trivial, and that should never be the case, but if you can, I’d say take the risk. Worse case scenario you return it and get a full refund and try again.

Overall, I’m very happy with my purchase.

52 people found this helpful

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Bradley A. Rindfleisch

Great iPhones, But Set-up Took A Long Time!

Reviewed in the United States on January 4, 2023

Size: 256GBColor: Space GrayService Provider: UnlockedProduct grade: RenewedVerified Purchase

This was was an upgrade purchase for my daughter. We don't believe in buying $1,000+ phones for teenagers. Amazon's Refurbished was a welcomed gift! The phone comes well packaged and is in great shape. It works like new, as promised! But, it took us MANY HOURS to finally get this phone set-up and info transfered over. Here are some learned tips for set-up: First, fully charge the new phone and your old phone. If possible, leave them both plugged in during the process. We learned that your old phone needs to be at least 50% charged before it will even start the transfer process. Don't bother backing up your old phone to the iCloud beforehand. It's much faster to wait and do that with the new phone after all is said and done. Your first step, go into the new phone and in Settings, go into General, then update the software to the latest version. We had many issues with the process stalling and then we would finally get an error message? This wasted a lot of time! It's so much quicker to update that software first, though it will take awhile (not lying). Once the software on the new phone is updated, then start the transfer process with your old phone. It will take a while (maybe 30 minutes). Once the whole thing transfers, your new phone will work and everything on the screen will look like your old phone. Here's the one thing we did not think about, you will still need a new SIM card from your Carrier. They are free. Simply go to your Carrier's store and explain that you bought a used phone and they will give you one. After everything is all set-up, call your carrier with your old phone and they will talk you through the process of installing the new SIM into the new phone. They will even test it out with you online until it works. Amazon Refurbished is guarranteed and definitally cheaper than other sites. The phone arrives fast too! After all is said and done, wipe the old phone to factory settings and remove the SIM card. Then you are all set! Newer phone at a cheaper price, it's guarranteed, and my daughter is totally happy with it!

107 people found this helpful

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TheScoskopp

Great experience, Read for a honest unbiased however just a few things people should know

Reviewed in the United States on February 3, 2022

Size: 256GBColor: Midnight GreenService Provider: UnlockedProduct grade: Renewed PremiumVerified Purchase

I declined to leave a unboxing video & picture on this one as its the 2nd device I've bought from this store/seller in a month, technically 3 in total from one of their affiliates. So , I'll start with delivery & packaging , in my profession ( CyberSec/OSINT ) this is very important detail
, it will typically tell the rest of your experience. They did great with shipping times, the got it to me early which is always welcomed and as promised came with a very generic charging block & cable and the device that's about it and it all works great!. I will also say their
after market packaging they used was actually very professional and looked great, sealed with care . There was some paperwork on the side I highly suggest reading as its about your warranty and thus is important. Remember you pay for what you get, especially with Iphones. I use Android and IOS in business, I bought a brand new 2021 NEW flagship android device for $320 less than this product but what I paid extra for was that Amazon renewed guarantee which not only promises your device to come with certain prerequisites like over 90% battery life etc BUT it comes with a one year warranty as well as a great return policy which is also a year. I saw alot of mixed reviews , and the details is where you need to look . This company/store did a great job. With its presentation, Now I'm not going to go to deep I go i to a deep review on the device as a iphone is a iphone, is a iphone. I have owned every model ,this was a replacement for me aside from business use. This would have been 5 stars all around given the check star system Amazon has in place However, for example the battery I gave 4 stars, it did come with 90% battery in its bank but like most Iphones unless it's a new battery and has been conditioned ( charged ) properly the battery life is not great on any pro model unless it's the max versions but it will do most great and as expected. The forest green was a color I loved and was out of stock when I bought it new so that was a nice addition vs the green iphone 12 pro I have which a total different shade of green. So I bought a bundle , a recommended case and some tempered glass screen protectors, I will say as they are sufficient, I made a common mistake as I do like to pay for convienance these bundles are not always the most cost effective route. Do yourself a favor & look around, so my total was about $730 , the phone itself was priced decent enough but remember that tax is going go be a least $50 added to the device. The phone came 100% Factory Unlocked as advertised and in great shape , the only blemish which I wasn't heartbroken about However for that kind of money and knowing how inexpensive it is to fix the glass as I've done it many of times, there was a decent scratch at the top near the top speaker HOWEVER, I am a tad OCD about things like that especially when spending that kind of money and having actually bought 3 devices Factory Unlocked I have a high standard. I think most people wont take a 2nd look at it. Just a side note, the resell and value system of used Iphones especially are still very off in 2022 considering for another $150 I could've just bought the iPhone 13 NEW. That said, that has nothing to do with this seller or store just a observation as my business is in all tech. At the end of the day,I can o my fairly go off of what I git & my experience. I am highly impressed and happy with this purchase. This store/seller took great care in its delivery time, its great packaging, everything came as advertised and product for all Intensive purposes is basically NEW. After 3 devices both IOS & Android , I would not hesitate to do business with this company again. Don't second guess these guys , in reality this was a 5 star sale . They did great business and as I said I was willing to pay more as yes you can find this de ice cheaper all day BUT you are gambling , when it co es to stuff like this I can't stress enough you get what you pay for. The device was perfect, again great presentation, Factory unlocked,ive tested it on over 20 GSM carriers thus far and I paid for a great product but a peace of mind for a full year , it has a great warranty, and I have no plans of a return but that option is there if you want it . They did great, I am happy and would buy again!

273 people found this helpful

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Samantha

Bad battery

Reviewed in the United States on May 27, 2024

Size: 64GBColor: Midnight GreenService Provider: UnlockedProduct grade: RenewedVerified Purchase

Yes we were aware that the phone is refurbished. However, there was an aftermarket battery in the phone that didn’t last very long. The phone started dying and doing weird things. Took it to a repair shop and got an apple battery installed and it fixed issues we didn’t know existed. Like the screen was difficult to touch, took more effort to click on. Once the apple battery was installed, the screen worked way better! So, in addition to what we paid along with the battery plus labor fees, the phone works fine. That’s the risk you take in buying a refurbished phone.

2 people found this helpful

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Amazon Shopper

Really nice Apple Iphone....

Reviewed in the United States on May 29, 2024

Size: 64GBColor: Space GrayService Provider: UnlockedProduct grade: RenewedVerified Purchase

Arrived packaged with care. After reading a review from another customer that their phone arrived locked, I was really nervous about mine arriving locked as well.

However, as promised and advertised, the phone arrived unlocked, I was able to pick my carrier, have them mail me a NEW SIM card (which you WILL need if you previous phone was an ANDROID) and they had me up and running in no time. The phone is nice and very responsive. Arrived in brand new condition. Very satisfied.

2 people found this helpful

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Jasmine Leftridge

Not a scam !!!

Reviewed in the United States on June 4, 2024

Size: 64GBColor: Midnight GreenService Provider: UnlockedProduct grade: RenewedVerified Purchase

When i first saw the phone i thought it was a scam but it definitely wasn’t !!! The phone came in with no cracks , touch screen work perfectly , pictures are very clear , && never lose connection !! This phone appears to be just like a phone you will buy out of Verizon/at&t but for wayyy cheaper !! Definitely recommend

3 people found this helpful

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Crystal P

Wanted to give time before reviewing

Reviewed in the United States on June 8, 2024

Size: 256GBColor: Space GrayService Provider: UnlockedProduct grade: RenewedVerified Purchase

I would like to update this by saying that even though I had some issues with the other phone the seller was in constant touch the whole time any time I had a question. I sent the phone back and they offered me a refund or replacement and I received my replacement today. So far everything seems perfect with this one! When buying refurbished there’s always a chance you can get a phone that has problems but long as you have a great seller they will take care of you.

So I got this phone a little over a month ago. It seemed to be in great condition as advertised. I also bought based on the reviews. Lately the battery has been dying so fast, even when it’s just in my pocket and nothing running it just dies. My old iPhone I never charged it until bedtime but this one I’m charging it a couple times throughout the day. Then yesterday the Face ID stopped working. I thought it was the update but it’s not because my iPad got the same update and working just fine. So I’ve been having to reset the Face ID settings and then start over from scratch and then it’ll work for a while and then go right back to not working again. I honestly just want to send this back and get a new one from them. It’s just being stuck without a phone in between. I did pay for excellent condition. I also did the get the right size but I’m used to that part now.
Now Face ID will not work at all! I reset all settings and by doing that it took my card off Apple Pay so now I can’t easily log in to any of my apps with Face ID!

One person found this helpful

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Michelle

So far, so good

Reviewed in the United States on May 27, 2024

Size: 256GBColor: GoldService Provider: UnlockedProduct grade: RenewedVerified Purchase

This was actually a trade-up for my mom which was on a iphone 7. We wanted to advance her but not confuse her. Went from the button to the face recognition. Works MUCH better for her since she always complained about her fingers not working for the button. This is easier to use, smaller (which I'm not sure if that's better for her, except that it fits in her bottomless purse now), and still has all the features she uses. I hate that it's extremely hard to find cases & glass protectors for it. There's a TON for the ProMAX, but limited for just the 11Pro. I did find a couple and we ordered it, but still, very limited. I know, it's old but still. Anyway, it's a good phone and so far no complications, considering its a unlocked "renewed" phone. Switching over from old to new was simple. Recommend.

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Connor L.

An Error, and a Fix.

Reviewed in the United States on June 10, 2024

Size: 256GBColor: Space GrayService Provider: UnlockedProduct grade: RenewedVerified Purchase

I received my phone today, and ordered it on Tuesday of last week. So shipping took a while. The phone is in great condition, and everything works except the battery. I received this phone with 64% battery health, when I was guaranteed 80% minimum.

However, when I contacted the folks who had sold me the phone they offered to issue me a partial refund which will fund the battery replacement. So even if I did receive a bad battery, they fixed it relatively quickly.

One person found this helpful

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