Top critical review
1.0 out of 5 starsNot worth the money and poor customer service
Reviewed in the United States on July 8, 2022
I read several reviews about this product that said it was nice and sturdy and wind resistant so I took a chance and bought it. The packaging showed up in rough shape but for the most part everything with the exception of the roof panels were slightly bent on one end. It says 3 plus people to assemble but being mechanical and one of those kind of guys that does a lot of things by myself I put it together in about 6 hours. During the assembly I noted it was a very flimsy. Not a sturdy product I was hoping for. I live in an area where it gets windy and true to form within a day several gusts of winds blew 2 panels from an updraft on two separate occasions within 2 days. I also was concerned that our monsoon season would wreak havoc on the roof panels as they were not in my opinion strong enough to withstand hail. So I quickly decided I'd better work on returning it before I miss the window with Amazon return policy. I contacted the 3rd party vendor and was sent a return mailing label. This is where the fun began. :( I noticed that I was responsible for the return shipping. I still decided this thing had to be returned so it took me 2 hours to deconstruct it and box it back up. A 20 minute drive to my local Fed Ex one way to ship ended up in a quick halt to the shipping. They wanted $876.00 to ship it back to Yoleny. I decided to not ship as I just paid $1300 or so for the gazebo. I then returned home and contacted Yoleny multiple times via email however each email they completely ignored the shipping cost and only offered me $20 then $50 for my troubles. I offered to drive it back to their City of Industry warehouse because it would be cheaper but they refused to allow me to return in person. I then requested help from AMAZON A to Z refund and was denied multiple times even though I was willing to self return. The level of frustration i felt was unbelievable. They had me by the short hairs. I then contacted a supervisor with Amazon and was finally given a resolution I could live with. So long story short buyer beware. I wouldn't buy this product but more so dealing with Yoleny customer service via email was very frustrating and they do not accept calls nor did call me at my request.