Top positive review
5.0 out of 5 starsStellar phone! DOES NOT WORK ON SPRINT!
Reviewed in the United States on July 23, 2021
This is a fabulous phone, and why it gets 5 stars. Scren is great. Fingerprint and face unlock is great. Super fast on 5G. I'm very happy now that I have gotten it to work.
But a couple of warnings:
If you are a Sprint customer who thinks you are a T-Mobile customer, you are NOT! You are still on the Sprint telecommunications network, even though you are able to also use the T-Mobile towers. This phone, no matter what you do, WILL NOT ACTIVATE on the Sprint network. Not even in any kind compatibility mode. Sprint's activation and registration software and systems identifies this phone as a FOREIGN device and there is NO WAY to activate the IMEI number range this phone has been assigned on the Sprint network. Don't waste your time trying! I tried 3 different ways. Not happening!
The only way I could get the phone to activate was to open up a T-Mobile account and transfer my number over. If you are a single phone line Sprint customer and do not have any balance owed on your
phone, this is an easy thing to do. And you should do it. The phone activates instantly on the T-Mobile network.
But if you have any balance on your Sprint account for any of your active lines, you will need to pay all of those balances off to zero them before you can move over to T-Mobile. Again, another wonderful side affect of the Sprint and T-Mobile accounting systems not yet being compatible.
Again, if you have been a Sprint customer, you are not yet a T-Mobile customer. Not until you have switched your account. At this point, this has to be done by you. And can not be done if you still have outstanding balances (lease, payments) for your phone on Sprint. T-Mobile is not doing this automatically yet. The Sprint phone support I talked to said that there may be some work starting offering deals to get Sprint customers converted over the holidays. So look for that.
Lastly, two days after I bought the phone, Amazon lowered the price by $100. I chatted with the Amazon Customer support team to see if I could get a refund of the difference in prices. Again, NOT HAPPENING! It's not in Amazon's customer service policy to refund differences in prices for your purchases when they happen in just a 2 day period. I could understand a longer duration, like 5 or more days. But TWO DAYS? Really? I have had experience with a large number of brick-and-mortor retailers that would happily refund the difference in purchase price when an items prices are reduced shortly after purchase. So, be warned that Amazon does not have a customer service policy like this and seems to not have any way to offer a customer pleasing exemption.
I guess I could take some comfort in the idea that my non-refunded $100 could go towards more rocket fuel for Jeff Bazos' next trip into space.