Top critical review
1.0 out of 5 starsSaved your money here, not a quality canopy
Reviewed in the United States on September 3, 2022
I purchased a 10 x 10 canopy in July 2021, and along with (2) nylon shade sidewalls the final cost was in excess of $225. This canopy had been in the carrying case the entire time in a garage. On only the 4th time every using it, as (3) of us pulled it diagonally to raise it up we heard a "pop". One of the corner braces off the main diagonal truss simply broke loose from its connection. I looked at the damage, and figured I could rig something to fix the problem later. At the end of the day, as we attempted to collapse the canopy, and placing reasonable pressure on the red slider tab to get the main top to slide down? The main strut simply (in that same corner) simply snapped in half, and was now dangling in front of me. As I stared in disbelief, I figured I'd collapse this now useless mess of aluminum, and report the problem to the manufacturer. The warranty for (1) year was basically about (5) weeks over, but I figured if I was honest and told them what had happened? They'd want to make it right? I couldn't have been more wrong. I was basically told in a very polite way, "to go pound sand", and any replacement parts that might be sent overseas would be "on my nickel". Then they had the gall to tell me that ordering parts from overseas would be very expensive to ship, as if any halfwit wouldn't know that? Oh brother. This canopy was far from the cheapest, but I assumed from some reviews that it was of good quality. A product I could count on to reliably enjoy for several years, perhaps a decade or more? It was neither. I can then assume that it doesn't matter to these folks if it's the 1st time you're using it, (or in my case the 4th?), or if it's a day past the "ha...1 year warranty"? Too bad, so sad for you....you're on your own bud. They have your money, and you have a broken, crappy, now worthless pile of aluminum bars. If this had happened to another customer? I would hope that they would let others know of their outrage and disbelief in the seller's response. That's exactly what I'm doing here. Why in the heck would I want to invest another $75 - $100 for replacements parts to be shipped from overseas, on a canopy I can't trust the construction quality of in the 1st place? I of course, would not. So "caveat emptor", and "let the buyer beware". I may have had simply a lemon, and things can happen, I get it......but I've never in recent memory had such unbelievably uncaring customer service from a seller, when the problem was simply NOT MY FAULT. Do yourself a favor, and keep shopping past this nightmare.