Top critical review
1.0 out of 5 starsAsurion “Repair” Scam!!
Reviewed in the United States on April 16, 2022
I’ve been using buying Asurion extended warranties on my products through Amazon for years. Fortunately I’ve never had to use them until recently when I had two items fail. One was a computer graphics card GPU that was very expensive. I sent it back to them when it failed however they did not repair it they simply refunded my money, but that was a little consolation compared to not being able to buy the product again! I wanted it fixed & RETURED! Now this month another product I bought a (Krups automatic coffee maker) which had an issue with the coffee being a little watery. I’ve had that issue with another Krups machine I bought in 2008. It too had turned watery. That old Krups coffee maker had exceeded the warranty.
So I found a certified Krups repair location & shipped it off paying for the repair myself. BUT I GOT THE UNIT BACK. The unit finally failed after 12 years! I really love that old unit so that’s why I bought another Krups latte/espresso/cappuccino maker automatic. But the lesson is don’t expect Asurion to fix anything! I don’t think they fix anything anymore except laptops which has been their primary gig for years. I think this is a scam. The lesson here is if you want to keep a product that you really like and you can get it serviced locally or regionally do that instead of buying an Asurion policy. Because that’s what I plan to do in the future I’ll just pay for it myself because I want to keep the product. Buyer Beware!