Top critical review
1.0 out of 5 starsFrame broke after about a month of use
Reviewed in the United States on August 21, 2021
I am disappointed with this product. Earlier this summer, I bought a Coleman 13x13 instant pop-up shelter from Costco. The frame broke during a rainstorm, rendering it unusable. I was able to return it to Costco for a full refund.
I went searching for similar tents, and after a fair amount of research, I decided to buy the Eurmax 10x10 pop-up shelter. Sure, it wasn’t as big as the Coleman, but it had the sturdy cross truss frame (unlike the weaker pyramid frame of the Coleman). It is billed as a commercial grade canopy, and I expected it to be sturdy.
Well, yesterday (about a month after I first set it up), a strong rainstorm rolled through the city. For some reason, water was running smoothly off the tent on one side, but on the other side, instead of running down off the tent, it was forming two water pockets. I went outside to try and remedy the situation. After much effort, I fixed the first water pocket, but when I fixed the second one, the frame bent in three different places (see the pictures for a visual of this). Currently, I can’t disassemble the tent, because the bent leg had a bulging part to it, preventing the holder piece from being able to slide down past the bent part of that leg. I’m not sure how I will fix that so I can at least collapse the broken frame.
I called Amazon customer service to see if I could get a replacement. I spoke with a nice lady who checked with her manager. I was eventually told that because I purchased the item over a month ago, and because the damage was done by a natural disaster, Amazon is not responsible for replacing the product.
This is a fair and understandable position to take. I’m just disappointed because:
1) I already had one pop-up tent break this summer, and so I bought this one specifically because of its superior sturdiness, and
2) When a similar situation happened with the tent I bought from Costco, they took the damaged tent back, and gave me a full refund.