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Customer Review
Reviewed in the United States on March 27, 2021
I bought a Pixel 5 for $699 here on Amazon. I added the plan, because who hasn't busted a phone?
I dropped the phone and cracked the screen.
I checked the terms - $39 to repair / $99 to replace, reasonable enough.
I went to file a claim, but the form said the info was incorrect (it was not) so I initiated a chat.
The nice rep verified the info (see, it was correct) and asked for $99, which I expected for replacement, so I obliged.
The nice rep processed my card and then asked me to take the phone to a repair shop... What??
I informed the nice rep that $99 was for replacement and $39 was for repair, and asked why he charged me $99.
The nice rep said 'The system made me do it!' (He put in the info and this is what it told him, he had no other options).
I asked for the claim to be canceled ($99 for the privilege of going to a store for a cracked screen?) and the nice rep obliged.
I explained I would NEVER buy Asurion plans again. He understood.
I looked in my past orders and noticed I've paid for 8 plans on various products and, until now, have not needed to test out Asurion. I was able to refund the very last one I bought, but it was for a smaller item so like $15 back.
For the record, I will never buy another Asurion plan.
I dropped the phone and cracked the screen.
I checked the terms - $39 to repair / $99 to replace, reasonable enough.
I went to file a claim, but the form said the info was incorrect (it was not) so I initiated a chat.
The nice rep verified the info (see, it was correct) and asked for $99, which I expected for replacement, so I obliged.
The nice rep processed my card and then asked me to take the phone to a repair shop... What??
I informed the nice rep that $99 was for replacement and $39 was for repair, and asked why he charged me $99.
The nice rep said 'The system made me do it!' (He put in the info and this is what it told him, he had no other options).
I asked for the claim to be canceled ($99 for the privilege of going to a store for a cracked screen?) and the nice rep obliged.
I explained I would NEVER buy Asurion plans again. He understood.
I looked in my past orders and noticed I've paid for 8 plans on various products and, until now, have not needed to test out Asurion. I was able to refund the very last one I bought, but it was for a smaller item so like $15 back.
For the record, I will never buy another Asurion plan.
I bought a Pixel 5 for $699 here on Amazon. I added the plan, because who hasn't busted a phone?
I dropped the phone and cracked the screen.
I checked the terms - $39 to repair / $99 to replace, reasonable enough.
I went to file a claim, but the form said the info was incorrect (it was not) so I initiated a chat.
The nice rep verified the info (see, it was correct) and asked for $99, which I expected for replacement, so I obliged.
The nice rep processed my card and then asked me to take the phone to a repair shop... What??
I informed the nice rep that $99 was for replacement and $39 was for repair, and asked why he charged me $99.
The nice rep said 'The system made me do it!' (He put in the info and this is what it told him, he had no other options).
I asked for the claim to be canceled ($99 for the privilege of going to a store for a cracked screen?) and the nice rep obliged.
I explained I would NEVER buy Asurion plans again. He understood.
I looked in my past orders and noticed I've paid for 8 plans on various products and, until now, have not needed to test out Asurion. I was able to refund the very last one I bought, but it was for a smaller item so like $15 back.
For the record, I will never buy another Asurion plan.
I dropped the phone and cracked the screen.
I checked the terms - $39 to repair / $99 to replace, reasonable enough.
I went to file a claim, but the form said the info was incorrect (it was not) so I initiated a chat.
The nice rep verified the info (see, it was correct) and asked for $99, which I expected for replacement, so I obliged.
The nice rep processed my card and then asked me to take the phone to a repair shop... What??
I informed the nice rep that $99 was for replacement and $39 was for repair, and asked why he charged me $99.
The nice rep said 'The system made me do it!' (He put in the info and this is what it told him, he had no other options).
I asked for the claim to be canceled ($99 for the privilege of going to a store for a cracked screen?) and the nice rep obliged.
I explained I would NEVER buy Asurion plans again. He understood.
I looked in my past orders and noticed I've paid for 8 plans on various products and, until now, have not needed to test out Asurion. I was able to refund the very last one I bought, but it was for a smaller item so like $15 back.
For the record, I will never buy another Asurion plan.
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