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Customer Review
Reviewed in the United States on May 26, 2024
If I could leave a 0 star I would. The phone seemed fine at first but when I started the setup it turned out the face ID camera didn't work. Went to apple, they said I had to replace the mechanism for the face ID for $250. Requested a return to have it replaced, the package slip gave me a date to ship it by. After I shipped, company says it's past the return date. I told them the package slip said I could return it before a certain time. I then showed them all the evidence I had that the phone arrived to me faulty, showing the printout of what Apple said and the date which was 3 days after I purchased the phone. Even then they wouldn't help me and asked me to purchase a shipping slip so they can ship the phone back to me. Now I have to get the phone fixed myself. Forget about support too because it takes forever for them to get back to you if you have an issue with your phone. Even after all the evidence they still couldn't do the right thing. Bad company, avoid at all cost.
