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Customer Review
Reviewed in the United States on January 23, 2020
My last phone was a Samusung A5. This was a great phone, it worked perfectly for years but then as happens with older phones, it began to experience battery difficulties. Feeling it was time to get a new phone, and having had such a good experience with the A5, I decided to go with the A50. I mainly use my smart phone and a phone, hence I didn’t see the need to buy a top of the line like the S10.
The phone arrives, it looks great. I turn it on and head out to begin my day. As I’m using it turns off and does not turn back on. After trying online trouble shooting and getting nowhere, I decide to head down to my closest Samsung Experience store. The phone has a 1-year warranty and I’m sure they will help. I phone the store beforehand; the staff assure me that they can do repairs in store. Great!
I arrive, my phone is taken it the back for repairs. The staff member returns and informs me they can’t do any repairs in store because “the stuff they need to fix the software is down”. He rips off my new screen protector because he insists it has to be off before it sent to repair. Guess it’s a good thing I bought a 2-pack? I’m annoyed, but he assures me that all I have to do is print out this label he has emailed me and I can ship the phone to a repair center via UPS. The phone is expected to be fixed in 9-11 days. The e-mail, does not state that the screen protector needs to be removed, so I’m a bit bitter. Anyway…
I print out the “label”, and head down to the UPS store. Turns out the thing he sent me is useless as a label and I have to fork over $10 for shipping. I’m upset, but I just want a working phone so I pay. Later, I get an e-mail informing me of the problem: The motherboard has had to be replaced. A broken motherboard on a phone that has been working for less than 24hrs. Not impressed with this A50.
The phone was bought on the 10th of January, received on the 11th of January and broke down on the 12th. It is now the 22nd of January and my phone has returned. It turns on, lets see if it lasts. However, after being sent in for repairs the phone’s back is covered in tiny nicks and scratches. I bought a screen protector, and a good phone case for the A50 when I bought it. I am not made of money, so I take care of my items and try to keep them in pristine condition. The phone was brand new and not scratched when I mailed it. I packed it in protective foam and a good amount of bubble wrap. These scratches must have occurred at the Repair Center. Thanks Samsung! I don’t even know if I should call to complain because I feel so defeated right now. I’m sure they’ll deny scratching the phone. How can I even prove I didn’t do the scratches myself?
Needless to say, the experience buying this A50 has been horrible.
I’m a “three strikes” kind of person. The A50 has a busted motherboard after day 1? Strike 1. The service at the Samsung Experience store was very poor? Strike 2. Repaired phone returns damaged and full of tiny scratches? Strike 3. I am NEVER buying a Samsung again. No hyperbole here.
TL’DR: Bought a new Samsung A50 from Amazon. It stopped working after a day, it would not turn on. Took it to a Samsung Experience store. Mediocre staff, was unable to help me at the store and I had to mail (and pay for shipping) the phone to a Samsung Repair center. The motherboard had to be replaced, and when my phone was returned the back of the case was full of tiny scratches.
The phone arrives, it looks great. I turn it on and head out to begin my day. As I’m using it turns off and does not turn back on. After trying online trouble shooting and getting nowhere, I decide to head down to my closest Samsung Experience store. The phone has a 1-year warranty and I’m sure they will help. I phone the store beforehand; the staff assure me that they can do repairs in store. Great!
I arrive, my phone is taken it the back for repairs. The staff member returns and informs me they can’t do any repairs in store because “the stuff they need to fix the software is down”. He rips off my new screen protector because he insists it has to be off before it sent to repair. Guess it’s a good thing I bought a 2-pack? I’m annoyed, but he assures me that all I have to do is print out this label he has emailed me and I can ship the phone to a repair center via UPS. The phone is expected to be fixed in 9-11 days. The e-mail, does not state that the screen protector needs to be removed, so I’m a bit bitter. Anyway…
I print out the “label”, and head down to the UPS store. Turns out the thing he sent me is useless as a label and I have to fork over $10 for shipping. I’m upset, but I just want a working phone so I pay. Later, I get an e-mail informing me of the problem: The motherboard has had to be replaced. A broken motherboard on a phone that has been working for less than 24hrs. Not impressed with this A50.
The phone was bought on the 10th of January, received on the 11th of January and broke down on the 12th. It is now the 22nd of January and my phone has returned. It turns on, lets see if it lasts. However, after being sent in for repairs the phone’s back is covered in tiny nicks and scratches. I bought a screen protector, and a good phone case for the A50 when I bought it. I am not made of money, so I take care of my items and try to keep them in pristine condition. The phone was brand new and not scratched when I mailed it. I packed it in protective foam and a good amount of bubble wrap. These scratches must have occurred at the Repair Center. Thanks Samsung! I don’t even know if I should call to complain because I feel so defeated right now. I’m sure they’ll deny scratching the phone. How can I even prove I didn’t do the scratches myself?
Needless to say, the experience buying this A50 has been horrible.
I’m a “three strikes” kind of person. The A50 has a busted motherboard after day 1? Strike 1. The service at the Samsung Experience store was very poor? Strike 2. Repaired phone returns damaged and full of tiny scratches? Strike 3. I am NEVER buying a Samsung again. No hyperbole here.
TL’DR: Bought a new Samsung A50 from Amazon. It stopped working after a day, it would not turn on. Took it to a Samsung Experience store. Mediocre staff, was unable to help me at the store and I had to mail (and pay for shipping) the phone to a Samsung Repair center. The motherboard had to be replaced, and when my phone was returned the back of the case was full of tiny scratches.
