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Customer Review
Reviewed in the United States on July 1, 2024
The phone I received (after I had logged into my Google account and transferred personal data to the device); was found to have a 3rd party app still installed which CLAIMED OWNERSHIP OF THE PHONE. Uninstallation of the app, which said that it had administrative privileges and that anyone with access to the base program could view/alter content of the phone; was allowed, yet the app warned it may leave residual holes in the phones security. After deleting the app, I notified Amazon about this seller potentially selling devices which were not completely initialized and may still be under the control of the device's previous owner.
Since I don't sell/send-off data storage devices which I have entered personal information into, I will not be opting to swap for another potentially more defective unit.
It has now been discovered that this device drops connection from WiFi without notification nor any indication of connection loss- except that messages cannot be received over WiFi until the WiFi connection is disconnected/re-enabled or the phone is restarted: this seems to happen almost daily and will likely force me into an unlimited data phone plan, on account of needing reliable connection while at home- assuming it won't require the SIM card to be removed and reinserted due to a similar issue with cellular connectivity.
Company declined to refund me anything, citing that the 50% refund I requested was "more than they would ever offer;" yet I believe they were reluctant to offer any partial refund, due to my notifying them that I threw them under the bus to Amazon's customer service.
This is the type of device reseller who would shamelessly sell stolen property- because they can always offer a device swap if they're found out. They are unaccountable for tricking Amazon customers into trusting devices they were in charge of making safe/secure for the customer, yet they are wholly unaccountable to the potential damages which their negligence may allow.
Due to this experience, my family will no longer trust Amazon's refurbished phone resellers, like we have in the past.
Since I don't sell/send-off data storage devices which I have entered personal information into, I will not be opting to swap for another potentially more defective unit.
It has now been discovered that this device drops connection from WiFi without notification nor any indication of connection loss- except that messages cannot be received over WiFi until the WiFi connection is disconnected/re-enabled or the phone is restarted: this seems to happen almost daily and will likely force me into an unlimited data phone plan, on account of needing reliable connection while at home- assuming it won't require the SIM card to be removed and reinserted due to a similar issue with cellular connectivity.
Company declined to refund me anything, citing that the 50% refund I requested was "more than they would ever offer;" yet I believe they were reluctant to offer any partial refund, due to my notifying them that I threw them under the bus to Amazon's customer service.
This is the type of device reseller who would shamelessly sell stolen property- because they can always offer a device swap if they're found out. They are unaccountable for tricking Amazon customers into trusting devices they were in charge of making safe/secure for the customer, yet they are wholly unaccountable to the potential damages which their negligence may allow.
Due to this experience, my family will no longer trust Amazon's refurbished phone resellers, like we have in the past.
