Skip to main content
Customer Review
Reviewed in the United States on February 8, 2024
If I could send negative stars I would. The phone looked great and it was a great deal;however the device was unable to be activated due to it being reported lost or stolen. This was for a teenager who had already been without a phone for 3days now having to return the device. The customer service representative had no idea what I was talking about. I’ve worked in the cell phone industry, when a phone especially an iPhone is reported lost or stolen you cannot activate the device ANYWHERE hence the name brick it’s basically as good as a brick. I was told nothing could be done about it while I just ship the phone back half to waive for my $700 to be refunded to me while my teenager is still waiting without a phone and I’m without money. I’ve also had all carriers and not one made me sit without a phone or a refund processed right away. To top it off I asked to speak to a supervisor and when I told the supervisor the phone was reported lost or stolen she called me a liar and told me that’s simply not true!! Amazon did not do its due diligence by inspecting the phone properly. There is a national database for lost/stolen phones if they did they job accurately and checked not one but both the IMEI’s since it only has an eSIM they would have caught that it was reported! But for an Amazon employee to call me a liar? Are you kidding me? Don’t buy a “renewed” device from Amazon or risk having a yourself $500-$700 brick losing out of money and being without a phone! Not even an adjustments credits nothing but being humiliated without money and no product.
