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In the "details" it states a few things I've found to be false so far and wouldn't doubt if the entire plan is a scam. • Your Protection Plan will be delivered via e-mail within 24 hours• Cancel anytime, full refund in first 90 daysYour protection plan will NOT be delivered within 24 hours and you CANNOT cancel anytime. I've tried to cancel the order and also requested a refund. Until I receive the imaginary email containing this "protection plan" I cant get a refund. The email has been "shipped" and I'll receive it between the 9th and the 13th. Although the date I should receive it has changed twice already and keeps getting pushed back.Not to mention they don't respond to messages and amazon doesn't help either.
20+ calls, 5+ hours and still cant get my tablet replaced or even a claim #. I have gotten disconnected over & over after 30 minutes with each new customer service person. This is ridiculous! I would be better off buying a new tablet with what this process is taking. Total Scam, run around.
I have broken every tablet I ever bought. So this time I got the plan, and told myself to be more careful. A month after purchase it dropped into a pan of painting solvent. Surprisingly it still turned on, but the screen was almost DOA. Made the call and no hassles. I had proof of purchase in my history, but it was not an issue. So for once, insurance worked for me!
In the "details" it states a few things I've found to be false so far and wouldn't doubt if the entire plan is a scam.
• Your Protection Plan will be delivered via e-mail within 24 hours • Cancel anytime, full refund in first 90 days
Your protection plan will NOT be delivered within 24 hours and you CANNOT cancel anytime. I've tried to cancel the order and also requested a refund. Until I receive the imaginary email containing this "protection plan" I cant get a refund. The email has been "shipped" and I'll receive it between the 9th and the 13th. Although the date I should receive it has changed twice already and keeps getting pushed back.
Not to mention they don't respond to messages and amazon doesn't help either.
1.0 out of 5 stars
Scam
Reviewed in the United States on December 9, 2022
In the "details" it states a few things I've found to be false so far and wouldn't doubt if the entire plan is a scam.
• Your Protection Plan will be delivered via e-mail within 24 hours • Cancel anytime, full refund in first 90 days
Your protection plan will NOT be delivered within 24 hours and you CANNOT cancel anytime. I've tried to cancel the order and also requested a refund. Until I receive the imaginary email containing this "protection plan" I cant get a refund. The email has been "shipped" and I'll receive it between the 9th and the 13th. Although the date I should receive it has changed twice already and keeps getting pushed back.
Not to mention they don't respond to messages and amazon doesn't help either.
My 7yo had her tablet all of 2 days when her sister dropped it and shattered the screen. I called the number, filed a claim and had a new tablet in the mail the same day.
I waited on the phone over 35 mins on hold after letting a rep know i did not receive my plan before they disconnected the call. I've tried multiple days unsuccessfully with the chat that didn't have my specific issue as an option only to finally reach someone by a link to "receive a call". After explaining my simple issue that I needed my plan emailed to me I was put directly on hold until they disconnected the call after 35 mins and 32 seconds (no call back, no nothing).
Knew buying the extended warrantee coverage was a wise thing as tend to be a bit accident prone. For the price it's a good value for that just in case time should it happen. Would recommend all buyers to get at least this 2 year protection plan or even the longer plan available based on your own situation, if kids are really rough on things. if on the go often or just want a bit of peace of mind.