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Purchase options and add-ons
Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
Easy Claims Process: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it. A service fee will apply. $39 to repair or $99 to replace your phone.
Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
In my opinion buying the insurance is a bunch of crap i had to turn my cell phone in because i accidentally dropped it now you think it would be easy to try and get it taken care of it took me 3 days of calling them to get my phone fixed they sent me a form to fill out and to sign it didnt work when i went to sign it the form that i filled out went all blank again so i had to start over again this kept happening then when i called them they said to send it by email when i did that i kept getting a.. Could not be delivered message back they even sent me a link that i was supposed to go to so i could start the return when i clicked on that link it said bad sight cannot connect if you dont mind going through H**l buy the insurance other wise i suggest you insure it my some other means i wont ever buy that insurance again they treat you nice untill you have to file a claim they dont deserve a 1 star but only had a choice of 1-5 if they only knew the stress i had to go through just to get my phone taken care of.
I bought it after a new phone. I had my policy within 24 hours. Haven't needed it but probably will. S10 is totally glass so I'm sure at some point I will break it
Pay $140 for a protection plan and then when the phone breaks on its own, just stops working, you have to pay another $99 to actually use your warranty. I could have just bought a new freaking phone.