ASURION 2 Year Mobile Phone Accident Protection Plan ($1000 - $1249.99)

$229.99
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Purchase options and add-ons

  • Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
  • Easy Claims Process: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it. A service fee will apply. $49 to repair or $129 to replace your phone.
  • Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
  • Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.

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Product guides and documents

User Guide (PDF)

From the brand

Product Description

Trust us with the tech you love.
Coverage details made simple.
How it works.

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Product information

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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ASURION 2 Year Mobile Phone Accident Protection Plan ($1000 - $1249.99)

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Customer reviews

3.9 out of 5 stars
3.9 out of 5
255 global ratings

Top reviews from the United States

Jeannine
5.0 out of 5 stars Samsung 24 ultra
Reviewed in the United States on May 10, 2024
Verified Purchase
Had the same phone for 5 years dreading change, losing my memories or getting an unreliable phone. It's only been 24hrs. But so far.. easy transfer. KEPT all my memories and important stuff. Phone is AMAZING
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Theresa Smith-Fedish
5.0 out of 5 stars Insurance
Reviewed in the United States on August 5, 2023
Verified Purchase
Insurance on my new phone
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GE
1.0 out of 5 stars SCAM ALERT, DO NOT BUY
Reviewed in the United States on July 7, 2023
Verified Purchase
This plan is trash and a scam, absolutely stay away and do not buy! I purchased this plan alongside my s23 ultra. I went on vacation, my little niece fell and accidentally cracked my screen (The whole phone still works fantastically and as new, only the bottom corner cracked). I tried to put in a claim online, and they're online portal would not show the plan that I had purchased. So I had to call them the next day, they told me that I would have to pay $140 for the deductible. Keep in mind I already paid about $240 to purchase the insurance plan in the first place. Regardless, I said okay. I went to the asurion store and showed them my phone and told them what I was told. They pulled it up on their system and told me the only thing they could do was take the phone back (treating the phone as a total loss) and have Amazon issue me a credit back for the phone. Not a refund, "a credit." So that means that I would be out $140 for the processing of the claim, I would also be out $240 for the initial purchase of the insurance, and I would also be out around $100 for the taxes I paid on the phone (which they are supposed to refund because if the transaction is being reversed or canceled that means there are no taxes that need to be paid. So the taxes are supposed to be refunded, but they don't). So financially, I would be out $480 and they would only be refunding me around $620 (The phone itself cost around $1,100). So essentially, they would have made a clean profit of $480 for absolutely no reason, they would also get the phone back from me and they will be able to fix the screen for little to no cost and resell it to someone else at nearly full price. So they would get someone else to pay full price or close to full price for the phone that I would send back to them AND they would also get the $480 minimum profit from me. In addition, if I were to then turn around and buy another phone directly from Amazon (because they give you a credit, and not a refund so you would be forced to buy it again from Amazon) I would have to pay the difference again of the $240- $480 (depending on if I wanted to just buy the phone or buy the phone and the protection plan again -because they will cancel the old plan as soon as they process the claim-). So with this SCAM, they end up losing absolutely no money. But they end up making two to three times the amount of money on just one phone per person. It's literally INSANE. Not to mention that I would be without a phone for a minimum of 1 to 2 weeks while waiting on them to issue back the credit onto my Amazon account. I would also be forced to purchase another phone directly through Amazon, so I couldn't just do something different like purchase it directly from Samsung if I wanted to. In addition, there's all the stress that I would have to go through with calling them and checking in on them and trying to figure out when they'll issue this credit back to the account, if ever. There's also all the risk that, only you -the customer- would be taking on as far as not knowing what new product you'll get. You might get a new phone and that phone has even more problems than the original phone that you purchased. So you're fully taking on all of the risks of the unknown, for no reason. It's literally insane. Oh no, no, no. These people feast on idiots. I literally just told them to give me back a refund for the insurance plan. I went directly to Samsung, got my screen expertly replaced so it wouldn't mess up the warranty on the new phone. And moved on with my life. I also paid less for the fixing of the phone, because I got the $220 refund from canceling the Asurion/Amazon scam "insurance." Do yourself the favor, run the opposite direction. It's a scam.
28 people found this helpful
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CECIL JOHNSON
5.0 out of 5 stars best type of warranty!
Reviewed in the United States on June 28, 2022
Verified Purchase
I've used this before and it's the best type of warranty my phone broke and they sent me my original purchase price back because they couldn't replace it. doesn't get better than that!
3 people found this helpful
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Kerry
5.0 out of 5 stars update To Post On Assurion
Reviewed in the United States on August 30, 2020
Verified Purchase
This Is An Update, To My Review. I Have Received My Protection Plan Via E Mail And After Alot Of Searching, All Is Well The Company Did An Outstanding Job In Clarifing How To Find My Coverage Via Email. I'm Blind and My Kids Couldn't Find It. I Thank You For Helping Us Locate The Email. Thank You, Kerry L. Cantrell
7 people found this helpful
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alexander
5.0 out of 5 stars Great to have
Reviewed in the United States on February 25, 2022
Verified Purchase
Great Great Great coverage for your phone seriously I dropped my phone first day I got it and put in a claim the day and had it fixed by the afternoon 👍 😀 😄 🙌
3 people found this helpful
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Utkarsh
4.0 out of 5 stars Good Plan with little bit Higher price for premium (No payment plan)
Reviewed in the United States on December 20, 2020
Verified PurchaseEarly Reviewer Rewards(What's this?)
Like Asurion program a lot. I had previous good experience with Asurion. The only thing that prevented me to give 5 stars is, Recently the premium has increased and there is no payment plan. You have to pay full amount (200 $) at once. Atleast there should be payment plan on Big amount.
4 people found this helpful
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Melissa
1.0 out of 5 stars Be prepared to jump through hoops
Reviewed in the United States on September 11, 2022
Verified Purchase
Be prepared to jump through hoops. I thought it was going to be far easier to complete a claim. I was unable to do it from my phone. It required more time on my computer than I have including using pdf filler. Once I uploaded all receipts and the form, they kicked it back because I didn't have the "enrolled acct #" which I still can not find on any email ever sent by Asurion. Also, if your phone is broken, you might be completely screwed since they "want to make sure it's you" by texting verification to your phone. Still waiting on my claim...
Update: claim was opened August 24th and it has now been 2 weeks and 3 phone calls since my device was received September 30th. Now they are saying maybe next week. Apparently someone didn't verify the receipt of my item though UPS did track its delivery. 2 months without my phone and still no Amazon credit to order a new one. If I hadn't had a back up device, my business would have been damaged severely. As it is, the poorer quality of my backup device has hurt my business. I can not recommend purchasing a plan from Asurion. And I'm still waiting...
Update: after 7 phone calls, number 8 finally paid off it has been 4 days shy of 60 days when my claim would have expired and I would have been completely screwed. They received my phone via UPS Sept 30 (nearly 3 weeks ago). Representative #8 tried to get me to verify multiple pieces of information that he already had in front of him and I refused. Thankfully, he played ball and Finally approved my claim. Since it had been 2 months (2.5 months since phone was damaged) and I can't do business without a proper phone, I already ordered one direct from Samsung. Now I have over a thousand dollars tied up in Amazon credit which I am unlikely to recover without just spending it. Asurion needs to refund to original form of payment. I hesitate strongly to purchase another cell phone from Amazon since I absolutely refuse to buy Asurion protection ever again. In short. Do not buy protection from Asurion.
25 people found this helpful
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Important information

Legal Disclaimer

Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.