ASURION 2 Year Mobile Phone Accident Protection Plan ($350 - $399.99)

$129.99
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Purchase options and add-ons

  • Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
  • Easy Claims Process: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it. A service fee will apply. $29 to repair or $49 to replace your phone.
  • Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
  • Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.

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Important information

Legal Disclaimer

Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.

Product guides and documents

User Guide (PDF)

From the brand

Looking for specific info?

Product Description

Trust us with the tech you love.
Coverage details made simple.
How it works.

Product information

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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ASURION 2 Year Mobile Phone Accident Protection Plan ($350 - $399.99)

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Customer reviews

4 out of 5 stars
4 out of 5
316 global ratings

Customers say

Customers like the quality of the warranty, mentioning it provides the best protection they can have. They also appreciate the security of knowing their phones are covered from any and all mishaps. However, some customers feel the value is not worth the time or money, and the service is useless and unhelpful. They mention that the screen of their phone broke.

AI-generated from the text of customer reviews

Select to learn more
QualityValueScreen
3 customers mention "Quality"3 positive0 negative

Customers are satisfied with the quality of the warranty. They mention that it provides the best protection and the security of knowing their phones are covered from any and all mishaps.

"This is the best protection you can have I have years buying this for my products.i recommended" Read more

"Love the extra protection" Read more

"Security of knowing phones are covered from any and all mishaps..." Read more

5 customers mention "Value"0 positive5 negative

Customers are dissatisfied with the value of the warranty. They mention that it's not worth the time or money, useless, and unhelpful. Some customers also mention that the browser doesn't do anything after they hit the final submit.

"...An absolute waste of money and time." Read more

"...finalize my claim on the website is a bit aggravating as the browser doesnt do anything after i hit the final submit button" Read more

"...It is not worth the time or money purchasing a protection plan with asurion. I strongly suggest, don't make the mistake that I did...." Read more

"...This is completely stupid!" Read more

4 customers mention "Screen"0 positive4 negative

Customers are dissatisfied with the screen of the phone. They say that it's easy to break.

"After fighting over a month to get my claim filed on a phone that screen was broken, they WOULD NOT even offer to fix my phone...." Read more

"...Phone broke. Tried making a claim through multiple avenues to no avail. Finally got through on a chat and they had many hoops to jump through...." Read more

"...It fell the other day and cracked the screen. I contacted Asurion and was told that there is a $52 service fee to fix my phone...." Read more

"...Bought it in December, screen got cracked within 3 weeks and its middle of February and still nothing...." Read more

Garbage Service
1 Star
Garbage Service
I have been emailing this company back and forth for over a month to fix my phone, I filled out the form exactly, on the phone, online and written(scanned in and emailed over and mailed). Every time they say there is an error and can't do anything despite all the documentation and paperwork being there. I'm a transfer student in college so my phone is vital, this waste of warranty was bought on an account and registered with my old colleges email which I hadn't planed on transferring from at the time. Now its been over a year, I transferred schools and my old email is being deactivated, I have been on the phone for 4 hours, sent in new forms specifically to state to not us this email, I have emailed them, and nothing works. They refuse to contact me in any other form or to another email. So not only Is the general service and speed dreadful (I'm going on month two without my phone now) but the customer service is awful too with even the simplest of requests.Update; its been about almost a year of fight with these people, and I still don't have a replacement for my phone, no refund, and no answers at all. This service is only good if you like to waste money.
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Top reviews from the United States

Alice & Shar
5.0 out of 5 stars Coverage
Reviewed in the United States on October 18, 2023
Verified Purchase
Felling of protection for the phone I carry all day everyday
One person found this helpful
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Gin Mama
5.0 out of 5 stars Had to use, glad I had!
Reviewed in the United States on October 8, 2022
Verified Purchase
Purchasing one of these is always a toss up but I have always been able to use to repair or replace and I've never regretted it. Unfortunately items aren't built to last like they use to be so this cimea in very handy.
2 people found this helpful
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Cher
1.0 out of 5 stars USELESS AND UNHELPFUL
Reviewed in the United States on February 6, 2024
Verified Purchase
There are many forms and no one in customer service can give you a straight answer as to how you will be helped. You will be talked in circles endlessly and no one will actually help you. An absolute waste of money and time.
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Rhonda Michelle power
5.0 out of 5 stars easy and fast service
Reviewed in the United States on August 12, 2022
Verified Purchase
loved how fast and easy it was to file a claim on my phone. worth every penny
One person found this helpful
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Browninst47
5.0 out of 5 stars returns
Reviewed in the United States on April 17, 2022
Verified Purchase
got money back in 2 days .the phone on tge other hand has not made it and it was sent 10 days ago
2 people found this helpful
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David S
4.0 out of 5 stars Warranty supported but deductibles await you...
Reviewed in the United States on May 19, 2023
Verified Purchase
Good customer service and supported the warranty for a device problem which could not be solved. But be sure to take note you will have to pay deductibles anytime you need a repair or replacement based in value of item cost. As a consumer that this may be needed, where you pay more at the time you need service on the device covered.
One person found this helpful
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Suzanne Magalhaes
5.0 out of 5 stars Easy to work with
Reviewed in the United States on November 12, 2021
Verified Purchase
I've got a full refund for two phones on this product. Easy to make claims and the people I have spoken to have been very helpful.
One person found this helpful
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Monica
1.0 out of 5 stars COULD NOT REFUND ASURION, DID NOT FIX PHONE, JUST GAVE BACK LESS I PAID FOR PHONE
Reviewed in the United States on April 26, 2024
Verified Purchase
After fighting over a month to get my claim filed on a phone that screen was broken, they WOULD NOT even offer to fix my phone. They said they would give me back what it was worth, but they gave me back less than I paid for it and I couldn't refund my asurion, even though it was for two years, so I am out $200.

AWFUL.
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