Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
Easy Claims Process: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it. A service fee will apply. $29 to repair or $49 to replace your phone.
Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
I have been emailing this company back and forth for over a month to fix my phone, I filled out the form exactly, on the phone, online and written(scanned in and emailed over and mailed). Every time they say there is an error and can't do anything despite all the documentation and paperwork being there. I'm a transfer student in college so my phone is vital, this waste of warranty was bought on an account and registered with my old colleges email which I hadn't planed on transferring from at the time. Now its been over a year, I transferred schools and my old email is being deactivated, I have been on the phone for 4 hours, sent in new forms specifically to state to not us this email, I have emailed them, and nothing works. They refuse to contact me in any other form or to another email. So not only Is the general service and speed dreadful (I'm going on month two without my phone now) but the customer service is awful too with even the simplest of requests.Update; its been about almost a year of fight with these people, and I still don't have a replacement for my phone, no refund, and no answers at all. This service is only good if you like to waste money.
Purchasing one of these is always a toss up but I have always been able to use to repair or replace and I've never regretted it. Unfortunately items aren't built to last like they use to be so this cimea in very handy.
There are many forms and no one in customer service can give you a straight answer as to how you will be helped. You will be talked in circles endlessly and no one will actually help you. An absolute waste of money and time.
Good customer service and supported the warranty for a device problem which could not be solved. But be sure to take note you will have to pay deductibles anytime you need a repair or replacement based in value of item cost. As a consumer that this may be needed, where you pay more at the time you need service on the device covered.
After fighting over a month to get my claim filed on a phone that screen was broken, they WOULD NOT even offer to fix my phone. They said they would give me back what it was worth, but they gave me back less than I paid for it and I couldn't refund my asurion, even though it was for two years, so I am out $200.
Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.
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