ASURION 2 Year Mobile Phone Accident Protection Plan ($1500 - $1999.99)

$249.99
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Purchase options and add-ons

  • Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
  • Easy Claims Process: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it. A service fee will apply. $49 to repair or $129 to replace your phone.
  • Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
  • Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.

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Important information

Legal Disclaimer

Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.

Product guides and documents

User Guide (PDF)

From the brand

Product Description

Trust us with the tech you love.
Coverage details made simple.
How it works.

Looking for specific info?

Product information

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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ASURION 2 Year Mobile Phone Accident Protection Plan ($1500 - $1999.99)

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Customer reviews

3.8 out of 5 stars
3.8 out of 5
61 global ratings

Top reviews from the United States

FOR TRUTH, JUSTICE AND THE AMERICAN WAY.
5.0 out of 5 stars Ordered warranty on 2023.09.10....
Reviewed in the United States on September 23, 2023
Verified Purchase
Overall, Asurion has done a great job...but...!!!

As of today 2023.09.23, I have as jet received email with warranty information.
I have asked thru Amazon to have it sent to me. waiting on response.
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tom78552
1.0 out of 5 stars "No grief" is highly inaccurate.
Reviewed in the United States on December 30, 2021
Verified Purchase
I insured a new Samsung Fold3 512gb. Not cheap and pretty fragile. Broke it a month later. I've learned several things.

One, 2 year protection is a bit of a farce. This is on me for not reading in depth enough but it protects against cracked screens on OTHER phones for two years. If literally anything happens to this phone then they run it as a replacement or buyout and call the contract fulfilled. My fault for buying a ridiculous phone but bad on them as I didn't see it readily advertised that the contract closes upon replacement anywhere in the primary advertising. I genuinely thought if they replace the unit that the contract would remain open. Again, probably a me problem but so much for "2 year protection."

Second, this claim was started Nov 6 or so. The day of this writing is Dec 29 and they, yet again, asked for another five business days to "process the claim". Every call is a different story with one common theme, more time.

Third and last, I've called in at least seven times now. I've talked to general representatives and I've talked to the "claims review team" twice. I've been told I'd be called back with an update almost every single time and, who'd have guessed, no one has ever called.

In summary, "No grief" as a marketing slogan has been completely inaccurate. I get it, they don't want to pay, but I didn't make them write the policy. I'm just the sucker who bought it thinking I was getting 2 years of protection for a fragile, expensive device. Seemed like a no brainer! Instead I've been out just under two thousand dollars for going on two months. On the upside, I learned a ton about device insurance policies and I'd literally never, ever have bought this policy if I knew then what I know now.

If you are considering this plan PLEASE carefully consider all options before purchasing this policy. I wouldn't wish my experience on anyone.
20 people found this helpful
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Kelly Tran
5.0 out of 5 stars Definitely recommend
Reviewed in the United States on January 5, 2020
Verified PurchaseEarly Reviewer Rewards(What's this?)
I purchased this insurance for my Samsung galaxy note 10 plus star wars special edition. Have not used this yet as of lately but my past experience with Asurion customer service and claim process has been quick, decisive, and pleasant.
2 people found this helpful
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D Hunt
5.0 out of 5 stars asurion
Reviewed in the United States on June 6, 2020
Verified Purchase
If I need to use it I know it'll be there and I will update accordingly
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Zack R
5.0 out of 5 stars Great service
Reviewed in the United States on March 10, 2020
Verified PurchaseEarly Reviewer Rewards(What's this?)
Haven't had to use it yet, but seems like it should be a painless process if needed.
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Mooney
1.0 out of 5 stars Disappointed!
Reviewed in the United States on September 4, 2023
Verified Purchase
Bought this for extra protection on Z Fold 3 purchase. Sounded like an amazing plan in the case something happened. Was not offered the replacement phone when phone went bad, was denied on claim because they say product # did not match claim, yet agents confirmed all #s...it was correct phone. Now since denial, it has been a week and they have still not sent phone back so I can refile a new claim. Plus i get to pay more $ just to get reimbursed cost paid for phone. it's been 5-6 weeks already and still without. Was not worth money spent. Basically 330 for nothing but frustration
6 people found this helpful
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shoeman
5.0 out of 5 stars VERY GOOD CO
Reviewed in the United States on June 17, 2020
Verified Purchase
THEY INS, THE DEFECTET PHONE FOR ME.
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Long time gardener
1.0 out of 5 stars Protection starts before shipping. Ripoff!
Reviewed in the United States on August 12, 2022
Verified Purchase
The coverage should start when phone received and not date of order. Since it is a pre-release order, that means I lose at least one month of coverage. Definitely won't buy this again?
5 people found this helpful
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