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ASURION 2 Year Mobile Phone Accident Protection Plan ($800 - $899.99)

3.7 151 ratings

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$209.99

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Purchase options and add-ons

Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
Easy Claims Process: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it. A service fee will apply. $49 to repair or $129 to replace your phone.
Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.

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Important information

Legal Disclaimer

Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.

Product guides and documents

User Guide (PDF)

From the brand

Product Description

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Price	$209.99	$26.99	$24.99	$7.99	$16.99
Delivery	Get it Jul 11 - 15	Get it Jul 11 - 15	Get it Jul 11 - 15	Get it Jul 11 - 15	Get it Jul 11 - 15
Customer Ratings	3.7151	4.3698	4.1481	4.2739	4.1785
Sold By	Asurion, LLC	Asurion, LLC	Asurion, LLC	Asurion, LLC	Asurion, LLC

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Product information

ASIN

B089MC7LC4

Customer Reviews

3.7 151 ratings

3.7 out of 5 stars

Date First Available

June 3, 2020

Manufacturer

ASURION

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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Customer reviews

3.7 out of 5

151 global ratings

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Top reviews from the United States

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Stephen Banks

So far so good.

Reviewed in the United States on October 5, 2022

Verified Purchase

I've yet to need this service for my current phone, as is normal for most protection/insurance plans.

However, on a previous device, I had a plan from this company and it was a good experience. When that phone died I was instructed to mail it off via UPS prepaid postage, i.e. they paid for the shipping. Within three days, I had a refurbished unit.

Second instance of using a protection plan from this company was similar to the first, but the unit sent as a replacement was faulty, and I ended up going through several replacements until I got one without issue.
While some may see that as a negative, I see it as a solid attempt from them to get me a working device instead of saying 'tough luck'.

----

If you made it this far, here's the rub, much like medical insurance you are paying a monthly premium--and you will have to pay a deductible for a new unit...even a refurbished one.
With my previous phone--it was a HTC-- the purchase price was around $320USD. The replacement deductible was $40USD. not a bad deal considering I'd been paying an extra $5/month for nearly two years.
Only downside is that you have to send in your phone before getting another. This, you are without a phone ne until the replacement comes unless you have/purchase a backup/burner.

If not had to activate a plan from them in over three years. I hope that they are still as reliable as they were then, if not moreso.

2 people found this helpful

Helpful

Darryl

Zero Problem Solving Skills; Asurion Chat Agent Scams (Avoiding Bad Surveys)

Reviewed in the United States on June 29, 2024

Verified Purchase

EDIT:
Finally, hear from the claims team on TUESDAY! They had no idea where the phone was or why it was not repaired. All they could offer was to restart my THIRD claim for this same phone. No other solution but to send Asurion the phone again! Thankfully I have already purchased a new phone. Useless customer service and repair department. The greatest part is I still do not receive my reimbursement until I get them back the phone again! 5 chats, 2 phone calls, and almost 3 weeks later for a cracked screen?

I have never had this many issues with their coverage before. No insurance is perfect but my current claim has been an absolute nightmare. I purchased the coverage for a mobile device. I accidentally cracked the screen and decided actually to use my mobile insurance. I was shocked as others stated that there is an additional fee for repairs/replacement above the insurance plan price. No worries because it was mentioned in their terms and conditions, so I paid it promptly. I was told by the Asurion agent that they would email me the shipping label and send a return box for the phone. A week goes by and nothing comes. I chatted back with Asurion and the agent stated they could resend the email and I could just mail the phone myself. I asked about the shipping package I was promised and the agent stated all she could do was the email. I asked the agent to remain in the chat until the email arrived since I did not receive it the first time. The agent promptly gave me her closing statement and then stopped responding. The agent curiously did not end the chat for almost 10-15 minutes. They do this because if the customer closes the chat, there's no survey. I purposely waited for the agent to close the chat to send her survey and ask for another chat agent.

This agent went above and beyond in what I thought was him resolving the issue. He could not even locate the original repair request. He offered next-day delivery of the return packaging, sent me the shipping label email immediately, and arranged for UPS to come by my home and pick up the package. I thought this was surely enough to make up for their errors before. The email came, and the return packing came, but UPS was never scheduled. But hey, who cares? I can drop it off and it's next-day air, right?

I drop the package off and two days later my mobile is returned to me with the cracked screen still. I chat with Asurion to ask what is going on with this situation. The chat agent has zero information on my mobile's location or status. His only answer is to call in tomorrow and talk to someone on the phone. I asked him to get me another agent who is willing to do research into this issue and assist me and he told me again to call tomorrow. I agree and tell him to end the chat. As before, they refuse and just sit with the chat window open. Now and then typing but not submitting into the chat. In what I assume is an effort to keep the window alive. At this point in writing, he has been with me for 35 minutes, just keeping the window open. So, I called Asurion and the phone operator told me that no one could access what was happening with my insurance plan. They do not know why the device was not repaired. They cannot offer me a refund for repairing the screen either. Also, they cannot refund my insurance payment because the option was unavailable.

I have never had this many issues with their coverage before. No insurance is perfect but my current claim has been an absolute nightmare. I purchased the coverage for a mobile device. I accidentally cracked the screen and decided actually to use my mobile insurance. I was shocked as others stated that there is an additional fee for repairs/replacement above the insurance plan price. No worries because it was mentioned in their terms and conditions, so I paid it promptly. I was told by the Asurion agent that they would email me the shipping label and send a return box for the phone. A week goes by and nothing comes. I chatted back with Asurion and the agent stated they could resend the email and I could just mail the phone myself. I asked about the shipping package I was promised and the agent stated all she could do was the email. I asked the agent to remain in the chat until the email arrived since I did not receive it the first time. The agent promptly gave me her closing statement and then stopped responding. The agent curiously did not end the chat for almost 10-15 minutes. They do this because if the customer closes the chat, there's no survey. I purposely waited for the agent to close the chat to send her survey and ask for another chat agent.

This agent went above and beyond in what I thought was him resolving the issue. He could not even locate the original repair request. He offered next-day delivery of the return packaging, sent me the shipping label email immediately, and arranged for UPS to come by my home and pick up the package. I thought this was surely enough to make up for their errors before. The email came, and the return packing came, but UPS was never scheduled. But hey, who cares? I can drop it off and it's next-day air, right?

I drop the package off and two days later my mobile is returned to me with the cracked screen still. I chat with Asurion to ask what is going on with this situation. The chat agent has zero information on my mobile's location or status. His only answer is to call in tomorrow and talk to someone on the phone. I asked him to get me another agent who is willing to do research into this issue and assist me and he told me again to call tomorrow. I agree and tell him to end the chat. As before, they refuse and just sit with the chat window open. Now and then typing but not submitting into the chat. In what I assume is an effort to keep the window alive. At this point in writing, he has been with me for 35 minutes, just keeping the window open. So, I called Asurion and the phone operator told me that no one could access what was happening with my insurance plan. They do not know why the device was not repaired. They cannot offer me a refund for repairing the screen either. Also, they cannot refund my insurance payment because the option was unavailable.

I'm now going on 3 weeks with a broken phone that has total insurance coverage, that I have submitted two separate repair tickets for and Asurion has done nothing but take my money and employ these individuals in customer service who have nothing but themselves in mind. I will be bringing this to Amazon’s customer service team to see if they will refund the insurance with all of the issues I have had documented with Asurion. I have had so many of these plans and used a few with great success. I honestly believe that this is a separate section of Asurion from the rest. They remind me more of the dealings with a cellphone carrier insurance agency. Any means to not have to uphold their insurance policies.

Helpful

angela bonham

This is a rip off.

Reviewed in the United States on February 16, 2024

Verified Purchase

I have not received anything from them for my warranty by email or anything else. 200 down the drain.

One person found this helpful

Helpful

H. Michael Richards

Effectiveness of the 'product' cannot be determined. Purchased as an 'insurance plan.'

Reviewed in the United States on September 26, 2023

Verified Purchase

Effectiveness of the 'product' cannot be determined. Purchased as an 'insurance plan.'

Helpful

Turtlegirl

Great service!

Reviewed in the United States on September 22, 2022

Verified Purchase

My phone got the black screen of death Monday night. I went through the claim process. Everything was quick and easy! I purchased a new phone with the money I received with my claim as well as the insurance again. I've told all my friends and family about this insurance and how easy the claim process is!

3 people found this helpful

Helpful

Michelle Kear

WORST RESPONSE TIME EVER!!

Reviewed in the United States on December 1, 2023

Verified Purchase

I purchased this insurance along with my Samsung galaxy S23 Ultra and of course my phone screen breaks 3 months later. It took me a ridiculous amount of time just getting the contact information to file a claim and then after I was finally able to do that and send my phone off I have been waiting 16 days so far and no replacement or reimbursement yet. I have been calling every day for a week and getting no where. And the part that seriously lights a fire under me is that all we are apparently waiting for is confirmation that I sent the Samsung Galaxy S23 Ultra to them. 🤯 All they need to do is visually look at it and say yes thats it OMFG I WANT TO SCREAM and they can't communicate amongst departments with the phone its only email. Someone isn't doing their job or maybe they have two people working in some sweat shop in China and ten million packages these poor souls have to vouch for idk but this company SUCKS!!

3 people found this helpful

Helpful

antonia

Long drawn out process

Reviewed in the United States on March 29, 2022

Verified Purchase

Work flow process between the two parties needs improvement. Almost impossible to file a claim and verify someone bought a claim. Chat w/ feature doesn’t connect and/ or no one responds. 24/7 phone number works on & off sometimes dead silent while on the line

3 people found this helpful

Helpful

Amazon Customer

To the point

Reviewed in the United States on December 29, 2020

Verified PurchaseEarly Reviewer Rewards(What's this?)

The plan is clear and straight forward. Offers a peace of mind when it comes to taking care of our phones. I have had Asurion coverage in the past with other electronic items. The call representative I spoke with was helpful and took care of my issue without any run-around.

Helpful

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