Asurion Mobile Subscription Plan, 500-599.99

Price: $7.49/month
Terms & Conditions: click here
  • COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
  • EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • LOW MONTHLY BILLING: You will be billed monthly for 36 months. Cancel anytime. Coverage ends once plan is canceled, expires or once the aggregate limit is met.
  • PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
  • EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll replace it or send you an Amazon e-gift card for the replacement cost. A service fee will apply. $39 to repair/reimburse, $69 to repair or $129 to replace your phone.

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Customer reviews

3.4 out of 5 stars
3.4 out of 5
219 global ratings

Top reviews from the United States

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Osline Ezme
5.0 out of 5 stars Nice😊😊
Reviewed in the United States on June 24, 2024
Plan Option: 778f65a6-4fc9-4004-a7a8-9795447ba758Verified Purchase
Good 😊
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HHH777
1.0 out of 5 stars Most irritating waste of time trying to get this clarified!! After months of paying!
Reviewed in the United States on August 23, 2023
Plan Option: 778f65a6-4fc9-4004-a7a8-9795447ba758Verified Purchase
So I have a Note 20 Ultra. My screen is cracked. I started to file a claim - it says I need to Credit card pay $129 to file.. Then the directions are to turn in the phone at a fix place and get a Egift card for reimbusement of my phone .. Which I paid $549 for 1 year ago. well I don't want to turn in my phone. So for me to get it fixed I still have to pay $129 to this Asurion - which they call a PRE AUTH... then I pay out of my own money again for the repair. I have found the screen repair for $286.99... direct. .. So then if I finish my claim - with the $129 and what I paid repair place - totals $415.99.. They say they will remburse me for the fix.... and I have to wait 10-15 days for refund. ... Well at this point _ I dont trust they will refund or if they choose not to - How will i get the money I just PUT OUT!!!. What a crock of INS... I canceled. Wasted months of paying!!.. . I will go direct myself and Pay $286.99 to get fixed and be done!... This bull of paying first for the fix.. and OR the $129 is for leaving my phone and turning it in. .So why would I have to pay that if I want my phone fixed!.(which is $39 or $69 pay upfront according to their schedule- Turn in for replacement is $129!) Which I read this Service Fee is NON REFUNDABLE!! Makes sooooo little sense to me. Ya let me put all this money out first and hope you reimburse me!?? lol.. think not. Canceled and will handle on my own .. it's CHEAPER! ugh!! spent too many hours on chat with all this .. waste of time! I do NOT RECOMMEND...
16 people found this helpful
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rog
5.0 out of 5 stars Fast response from Asurion
Reviewed in the United States on March 27, 2022
Plan Option: 778f65a6-4fc9-4004-a7a8-9795447ba758Verified Purchase
I had this coverage with my trusty Pixel 3, which sadly met it's end... Asurion provided fast, no fuss coverage, so I bought their coverage for my new Pixel 6. I would not take my chances!
2 people found this helpful
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A Kindle Customer
1.0 out of 5 stars Terrible Ordeal trying to Cancel
Reviewed in the United States on September 17, 2022
Plan Option: 778f65a6-4fc9-4004-a7a8-9795447ba758Verified Purchase
I purchase a phone protection plan. I then canceled the phone. The plan should have automatically cancelled with it, or so I thought.
I called to cancel. Amazon rep said he couldnt cancel. I had to contact Asurion directly- that was the beginning of the nightmare!
First, try finding a # to call to speak with someone.
Hours and days with more hours to speak with several people along the way- still not canceled, for real, not canceled. Finally, again more people and hours later, I thought it was almost done... Asurion person needed to confirm w/ Amazon to end it... she put me on hold, she came back... it wasnt her! It was an Amazon Cust Ser Rep with no clue- a regular cold call for him. Once again, for me the 8, or 9th time starting from beginning. I truly thought it was finally over..assured it was...nope. I checked back 2 days later, still not canceled. Called again...asked for a supervisor, a long wait. He checked, said it did get canceled, but because it was a warranty, you had to click on the screen, to see order to see it was finally done. Honestly, I've forgotten where to click, now, but the regular customer reps I dealt with didnt know about this "trick" either! I would have to look around again, or ask an experienced supervisor.
Overall: This took several hours over days of repeating myself and not getting the plan canceled, until it truly was, several days later from when I started!
If at all possible, I will never use Asurion again. I do not and will not ever recommend the company, and never their customer service. I endured multiple phone calls, with different people, extremely long waits on hold and still not able to connect to someone who could actually finish the job, and provide proof it was done. For real. I do not wish this on anyone's time. Avoid Asurion if possible.
26 people found this helpful
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Amazon Customer
5.0 out of 5 stars Fast and easy
Reviewed in the United States on December 22, 2021
Plan Option: 778f65a6-4fc9-4004-a7a8-9795447ba758Verified Purchase
Good technical support
4 people found this helpful
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Aleyda Rivera
3.0 out of 5 stars Muy buena aplicación
Reviewed in the United States on March 9, 2024
Plan Option: 778f65a6-4fc9-4004-a7a8-9795447ba758Verified Purchase
Compre un celular fue rápido el envío, no me agrado lucho qué venía chimado, y en la descripción no decía qué venía así
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Mama Meena
3.0 out of 5 stars Asurion is not processing my claim timely and Amazon is not helping me with their appointed vendor.
Reviewed in the United States on July 1, 2024
Plan Option: 778f65a6-4fc9-4004-a7a8-9795447ba758Verified Purchase
Claim Update: After escalating to Amazon my claim was processed. I received my Amazon gift card and was able to order my new phone. Thank You - I updated my rating to reflect the support I received.
Long story short - I'm been paying my monthly Asurion subscription and now that I've filed a claim they not are processing it. Everytime I call they tell me it will be processed in 24 to 72 hours. Today was my 3rd call and again they said in another 24 to 72 hours! Then I called Amazon to get help and file a complaint but Amazon says its out their hands and for me to call Asurion back....I reminded Amazon that Asurion is their appointed vendor and their services were offered by Amazon at the time of purchase. As a result my account will be monitored and Amazon sent me a link to file an official complaint against Asurion but Amazon will not communicate with Asurion directly regarding my claim. So frustrating.
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D.M.
1.0 out of 5 stars Here's how to easily cancel Asurion phone protection plan
Reviewed in the United States on October 26, 2023
Plan Option: 778f65a6-4fc9-4004-a7a8-9795447ba758Verified Purchase
I'm not reviewing the actual product, just telling how I figured out how to cancel (Amazon customer service agents - please take note)
The phone I ordered was canceled by the seller so I no longer needed the protection plan (I bought a different phone and protection plan from the cell phone site). After a week bouncing between Amazon and Asurion, no one could figure out how to cancel. There was no option on the Amazon order to cancel. However, when I reviewed my email from Amazon "welcoming me" to the Asurion protection plan, I found instructions and a link where I could quickly and easily cancel it. I received a confirmation of the cancellation and the plan dropped off of my "subscription" list, leaving just the Prime membership. Now I am waiting for the refund for first month which was charged during the order process which takes up to 3 days). Asurion and Amazon need to have an in-service with their customer service agents to enlighten them on this process. Many of the reviews here are due to difficulty cancelling.
12 people found this helpful
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