Asurion Mobile Subscription Plan, 1000-1249.99

Price: $9.99/month
Terms & Conditions: click here
  • COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
  • EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • LOW MONTHLY BILLING: You will be billed monthly for 36 months. Cancel anytime. Coverage ends once plan is canceled, expires or once the aggregate limit is met.
  • PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
  • EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll replace it or send you an Amazon e-gift card for the replacement cost. A service fee will apply. $49 to repair/reimburse, $89 to repair or $159 to replace your phone.

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Customer reviews

3.6 out of 5 stars
3.6 out of 5
177 global ratings

Top reviews from the United States

C-Mac
5.0 out of 5 stars Hope this works
Reviewed in the United States on June 12, 2024
Plan Option: 57f27bd2-ffed-4037-af25-e0dccee66f83Verified Purchase
Wasn't sure I wanted to try this but I'm giving it a go. I got this for my son who has a habit of dropping his phone. I figured because it's a brand new S24 ultra that it would be better then nothing. Hope i don't have to use it. I've worked with asurion before and they were awesome so here we go....
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Spin Diva
1.0 out of 5 stars The WORST!!! READ THE FINE PRINT!!!
Reviewed in the United States on June 19, 2021
Plan Option: 57f27bd2-ffed-4037-af25-e0dccee66f83Verified Purchase
First, there was nothing "easy" about this process. After spending 45 minutes on chat (because for some reason it took 30 minutes to get the email to verify my account online) the chat window just disappeared!!! And because the claim was started, I was unable to do anything more with it online. So I started another chat. After 10 minutes going over the same stuff I went over with the first chat agent, the chat window disappeared again. Apparently, you can't navigate away from the page!!
Then I had to pay $159 for a "service" fee. But then they charged me tax on top of that!! My state doesn't have a service tax- so they charged me sales tax on a service!! THEN, I'm told- I NEED TO SEND MY PHONE BACK TO THEM BEFORE THEY WILL SEND ME A CHECK FOR WHAT I PAID!!! I NEED TO BUY A NEW PHONE MYSELF!! THEY DON'T SEND A NEW PHONE AND I RETURN THE OLD ONE LIKE EVERY OTHER WARRANTY COMPANY!!!
So, given that I can get better coverage for less from T-Mobile, that's where I'm going to buy my new phone. Sorry Amazon, but until you get a better warranty service, I will not be buying my phones from you in the future- even if it saves me a couple of hundred dollars.
12 people found this helpful
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Sober Senior Elliptical
5.0 out of 5 stars Quick Tech Help
Reviewed in the United States on November 16, 2020
Plan Option: 57f27bd2-ffed-4037-af25-e0dccee66f83Verified Purchase
I've not damaged my phone, but have called for tech support. I did not have to go through multiple computer hoops to get a live person. The call is immediately answered by a tech. I've called twice and the techs have been patient, friendly and knowledgeable.

A great service for a reasonable price....about $8 less/month than Verizon charges for this service on a much less expensive phone.
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Just T
3.0 out of 5 stars Not the best experience
Reviewed in the United States on October 21, 2022
Plan Option: 57f27bd2-ffed-4037-af25-e0dccee66f83Verified Purchase
After paying $1300 for a phone in 2020 and the monthly asurion service ($9.99), my phone finally gave out so I submitted a claim. They issued and full refund and told me to drop it off. Upon dropping it off I was told that they rather try to fix it even though it would take 5 days to receive the special edition parts. Ultimately, I was issued a check after going 2 weeks without a phone. Their communication with the secondary company sucked but a nice lady at asurion eventually got it situated. Id hate to have to use them again.
5 people found this helpful
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Yamikira Areksu
4.0 out of 5 stars Confusing but useful.
Reviewed in the United States on September 7, 2021
Plan Option: 57f27bd2-ffed-4037-af25-e0dccee66f83Verified Purchase
Initially setting up the registration for your plan can be confusing. However, once past the nightmare of initial registration, Asurion is very efficient and effective as resolving your troubles.
One person found this helpful
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Rajib Dutta
1.0 out of 5 stars If you order it you can not cancel it
Reviewed in the United States on December 19, 2023
Plan Option: 57f27bd2-ffed-4037-af25-e0dccee66f83Verified Purchase
I ordered it with the phone. I had to cancel the phone as it was delayed in transit for several days. Unfortunately, even if this plan is automatically activated with the shipping, it does not get cancelled with the order cancellation and neither the account nor the live amazon customer service could help me. Asurion customer service flatly denied any service blaming it on Amazon.
Too much trouble and waste of time. Complete non sense business.
One person found this helpful
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Lenky0416
1.0 out of 5 stars DO NOT BUY. Customer service for claim is IMPOSSIBLE. SCAM ALERT
Reviewed in the United States on November 10, 2023
Plan Option: 57f27bd2-ffed-4037-af25-e0dccee66f83Verified Purchase
DO NOT BUY ! DO NOT BUY ! Find another insurance policy that is less time consuming. I have been trying to file my claim for 3 weeks. Website does NOT work, you have to call in. They keep telling me to wait more days for a call back or email.
3 people found this helpful
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Shadow
1.0 out of 5 stars If they won't let me activate it, I wonder if it will work.
Reviewed in the United States on October 30, 2020
Plan Option: 57f27bd2-ffed-4037-af25-e0dccee66f83Verified Purchase
I bought two of these for the new Samsung Note 20 Ultra phones for my wife and I. Only one shows up in my subscriptions and Amazon won't let me activate and shows that I only have one.
4 people found this helpful
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