Asurion Mobile Subscription Plan, 700-799.99
- COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
- EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
- LOW MONTHLY BILLING: You will be billed monthly for 36 months. Cancel anytime. Coverage ends once plan is canceled, expires or once the aggregate limit is met.
- PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
- EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll replace it or send you an Amazon e-gift card for the replacement cost. A service fee will apply. $49 to repair/reimburse, $89 to repair or $159 to replace your phone.
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Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers have negative opinions about the performance and value of the consumer services subscription. They mention that it doesn't work and is a pointless waste of money.
AI-generated from the text of customer reviews
Customers find the value of the consumer services subscription to be a pointless waste of money.
"...Terrible service and value!" Read more
"...All very frustrating -definitely not worth the trouble." Read more
"...Waste of money for a useless plan." Read more
"Utterly worthless and pointless waste of money." Read more
Customers are dissatisfied with the performance of the consumer services subscription. They say that it doesn't work and is impossible to work with.
"...phone was returned and defunded after buying 1 day because the phone did not work, this product continues to charge my account till Dec for nothing!..." Read more
"...to create a username/password or link to an existing account but they don't work...." Read more
"Impossible to work wirh..." Read more
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I purchased this with my Pixel 7 phone but should have gone with the $12 a month from ATT since they have no fees aand they send you a replacement before asking you to return your deivice. When my screen craked and I tried to submit a request for a replacement, none of the forms on their website worked properly (tried it on diferent browsers and laptops and still no luck). When I connected to their chat a customer rep "helped" me witht he process although I had to later still submitt another request since they want you to submit signed paperwork for the claim. After you finally get a claim/case number, you get an email telling you you have to take the device to one of their repair centers and leave it there before they give you a credit for the original purchase price of the phone.
I drove about 30 minutes away to return the phone and the staff at the shop had no clue what I was talking about. They just wanted me to leave the phone for them to repair at a $120 charge. After contcting Asurion again they explained that I needed to tell the shop that they had to issue me a Buyback receipt so that a credit would be issued to me.
They want to charge me $159 to have my phone replaced while they could have their store fix the screen for $120. No one ever explained that to me.
I am cacelling the service and going to a local shop to have the screen fixed for cheaper than it would cost me with these people.
Terrible service and value!
I'm not sure why Amazon partners with them, honestly. They give a bad name to purchasing products with Amazon.