Asurion Mobile Subscription Plan, 700-799.99

Price: $7.49/month
Terms & Conditions: click here
  • COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
  • EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • LOW MONTHLY BILLING: You will be billed monthly for 36 months. Cancel anytime. Coverage ends once plan is canceled, expires or once the aggregate limit is met.
  • PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
  • EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll replace it or send you an Amazon e-gift card for the replacement cost. A service fee will apply. $49 to repair/reimburse, $89 to repair or $159 to replace your phone.

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Customer reviews

3.5 out of 5 stars
3.5 out of 5
164 global ratings

Customers say

Customers have negative opinions about the performance and value of the consumer services subscription. They mention that it doesn't work and is a pointless waste of money.

AI-generated from the text of customer reviews

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ValuePerformance
4 customers mention "Value"0 positive4 negative

Customers find the value of the consumer services subscription to be a pointless waste of money.

"...Terrible service and value!" Read more

"...All very frustrating -definitely not worth the trouble." Read more

"...Waste of money for a useless plan." Read more

"Utterly worthless and pointless waste of money." Read more

3 customers mention "Performance"0 positive3 negative

Customers are dissatisfied with the performance of the consumer services subscription. They say that it doesn't work and is impossible to work with.

"...phone was returned and defunded after buying 1 day because the phone did not work, this product continues to charge my account till Dec for nothing!..." Read more

"...to create a username/password or link to an existing account but they don't work...." Read more

"Impossible to work wirh..." Read more

Top reviews from the United States

Domingo Lopez
1.0 out of 5 stars Not worth the money
Reviewed in the United States on February 22, 2023
Plan Option: 039d0f61-5c61-46ae-a998-4a069a5e1da0Verified Purchase
Yes, they are transparent about the charges to repair and replace your device. But they are not transparent about the headaches you will have to have either service from them.
I purchased this with my Pixel 7 phone but should have gone with the $12 a month from ATT since they have no fees aand they send you a replacement before asking you to return your deivice. When my screen craked and I tried to submit a request for a replacement, none of the forms on their website worked properly (tried it on diferent browsers and laptops and still no luck). When I connected to their chat a customer rep "helped" me witht he process although I had to later still submitt another request since they want you to submit signed paperwork for the claim. After you finally get a claim/case number, you get an email telling you you have to take the device to one of their repair centers and leave it there before they give you a credit for the original purchase price of the phone.
I drove about 30 minutes away to return the phone and the staff at the shop had no clue what I was talking about. They just wanted me to leave the phone for them to repair at a $120 charge. After contcting Asurion again they explained that I needed to tell the shop that they had to issue me a Buyback receipt so that a credit would be issued to me.
They want to charge me $159 to have my phone replaced while they could have their store fix the screen for $120. No one ever explained that to me.
I am cacelling the service and going to a local shop to have the screen fixed for cheaper than it would cost me with these people.
Terrible service and value!
8 people found this helpful
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Terry
1.0 out of 5 stars Don't Bother
Reviewed in the United States on June 1, 2024
Plan Option: 039d0f61-5c61-46ae-a998-4a069a5e1da0Verified Purchase
Extremely difficult to work with; they provide little or no means of contact -you have to hunt it down yourself. You get charged tax -on a service plan! You pay $50 for each service. They don't give you any options when you do finally get an agent to chat with. All very frustrating -definitely not worth the trouble.
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Professional Shopper
1.0 out of 5 stars Worthless
Reviewed in the United States on March 26, 2024
Plan Option: 039d0f61-5c61-46ae-a998-4a069a5e1da0Verified Purchase
This plan is the absolute worse. I would say, having no protection would be a better option. I was told that I would have to a pay $159 service fee before a service ticket could be created. Then, I would be responsible for the cost of the repair (my Samsung Galaxy Z Fold, would not fully open), which was not covered under the protection plan. Waste of money for a useless plan.
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Sassy
2.0 out of 5 stars where is my refund?
Reviewed in the United States on August 19, 2023
Plan Option: 039d0f61-5c61-46ae-a998-4a069a5e1da0Verified Purchase
So, I damaged my phone. Processed the return and I cannot locate the refund per my old phone to purchase the new phone. Please assist in helping me find my refund.
4 people found this helpful
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Ross
1.0 out of 5 stars utterly worthless
Reviewed in the United States on June 7, 2024
Plan Option: 039d0f61-5c61-46ae-a998-4a069a5e1da0Verified Purchase
Utterly worthless and pointless waste of money.
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Chau
1.0 out of 5 stars Crazy experience with such product
Reviewed in the United States on December 20, 2023
Plan Option: 039d0f61-5c61-46ae-a998-4a069a5e1da0Verified Purchase
This product was sold with the phone in November but when the phone was returned and defunded after buying 1 day because the phone did not work, this product continues to charge my account till Dec for nothing! Crazy!
One person found this helpful
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Devin
1.0 out of 5 stars Impossible to work wirh
Reviewed in the United States on October 8, 2021
Plan Option: 039d0f61-5c61-46ae-a998-4a069a5e1da0Verified Purchase
Dropped my device on 10/4/2021. Claims process has been impossible. Unable to start claim initially. Once started they do not send the claim number if you haven't written it down. Called 3 separate occasions for assistance with claims facilitation form and transferred 3 plus times for 35 minutes plus each phone call to be hung up on twice. Form they ask for is difficult to complete on mobile devices and asks for an enrolled account number even the representative couldn't give me. Bad customer service, hard to complete claims process. I will update on my pending resolution.

I'm not sure why Amazon partners with them, honestly. They give a bad name to purchasing products with Amazon.
13 people found this helpful
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Tina
1.0 out of 5 stars Feels like bait and switch.
Reviewed in the United States on December 31, 2021
Plan Option: 039d0f61-5c61-46ae-a998-4a069a5e1da0Verified Purchase
Paid yearly which was not clearly stated. Protection plans are always pay once for a certain time period like major appliances. This is not a part of my cellular service. Customer service couldn't tell me what the charge was for until after they canceled it and spoke with someone else. So it was gone and no choice to decide if it was okay for yearly payments. Left a bad taste in my mouth.
9 people found this helpful
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