Asurion Mobile Subscription Plan, 350-399.99

Price: $4.99/month
Terms & Conditions: click here
  • COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
  • EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • LOW MONTHLY BILLING: You will be billed monthly for 36 months. Cancel anytime. Coverage ends once plan is canceled, expires or once the aggregate limit is met.
  • PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
  • EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll replace it or send you an Amazon e-gift card for the replacement cost. A service fee will apply. $29 to repair/reimburse, $39 to repair or $79 to replace your phone.

From the manufacturer

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Customer reviews

3.6 out of 5 stars
3.6 out of 5
431 global ratings

Top reviews from the United States

Amazon Customer
5.0 out of 5 stars Need to protect my phone
Reviewed in the United States on July 18, 2022
Plan Option: 17cd09f5-11cf-450b-acae-97f730e6d341Verified Purchase
Protection for my iPhone.
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Amazon Customer
1.0 out of 5 stars Never received the item I insured. Was impossible to get the plan refunded.
Reviewed in the United States on June 11, 2023
Plan Option: 17cd09f5-11cf-450b-acae-97f730e6d341Verified Purchase
I ordered an Iphone on Amazon and insured through Asurion. The phone was a week late which was acknowledged by Amazon - however Amazon's message was that they don't know when it will be sent and will notify me of any changes, that I won't be charged, and that I can cancel if I wish.

There were other alternatives that would arrive within a day or two and so I decided to use those instead and cancelled my original order.

Asurion's web site says:
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Can I cancel my plan?

You may cancel your plan anytime (with a full refund if canceled within the first 30 days). After 30 days of coverage, you will receive a prorated refund.

How do I cancel, if needed?

Visit amazon.com/orders and search “Asurion.” Find the plan you wish to cancel. Within the first 30 days, click “Cancel Policy.” After 30 days, click “Contact Seller” and select “Return Product” as the subject.
----------------- (end of quote from asurion's web page)

There was no way to cancel / return the item. Now if I want the $5 refund I'll have to spend hours tracking down a live person or some other BS. Not happy
9 people found this helpful
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viper
5.0 out of 5 stars Don't much care for Norton
Reviewed in the United States on October 25, 2021
Plan Option: 17cd09f5-11cf-450b-acae-97f730e6d341Verified Purchase
Dont like it
One person found this helpful
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Shahid
5.0 out of 5 stars Neccesary
Reviewed in the United States on August 21, 2020
Plan Option: 17cd09f5-11cf-450b-acae-97f730e6d341Verified Purchase
I like it
5 people found this helpful
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weko
1.0 out of 5 stars Don't Don't Don't
Reviewed in the United States on April 13, 2024
Plan Option: 17cd09f5-11cf-450b-acae-97f730e6d341Verified Purchase
Bad service and bad customer service. You will not find anything from them that meets a protection plan on any device, and you will not find any good service.
2 people found this helpful
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Wise Guy
1.0 out of 5 stars Does not cover things they say they do.
Reviewed in the United States on December 3, 2023
Plan Option: 17cd09f5-11cf-450b-acae-97f730e6d341Verified Purchase
Took 5 days to get the claim processed. Denied the claim saying it is not covered. No explanation or reason. Very poor service. Waste of time.
5 people found this helpful
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Matthew Brinkley
1.0 out of 5 stars RUDE, ROBS, AND DOES NOT TRY FOR THEIR PAYING CUSTOMERS
Reviewed in the United States on January 29, 2024
Plan Option: 17cd09f5-11cf-450b-acae-97f730e6d341Verified Purchase
I talked for over 5 hours today, after a 3rd shift. After starting this claim yesterday. I took over 10 pictures. That they kept telling me wasn't enough.
They are claiming their "experts" know about something when obviously they know nothing. They know how to wiggle out of contracts. This company needs to go under. QUICK!

AMAZON IS AMAZING AND FIXED MY ISSUE IN LESS THAN 15 MINUTES.

DO NOT! GET THIS INSURANCE
5 people found this helpful
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Goldie1900
1.0 out of 5 stars Monthly Mobile Subscription
Reviewed in the United States on February 9, 2024
Plan Option: 17cd09f5-11cf-450b-acae-97f730e6d341Verified Purchase
BEWARE!!! You will be charged for this even BEFORE you get your phone. I cancelled my phone purchase the next day, but I could not cancel this service. I spoke with two Amazon reps, before I could cancel. So, since the first month was charged, I could NOT get a refund. This service might be good, if I had a phone!!!
3 people found this helpful
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