COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
LOW MONTHLY BILLING: You will be billed monthly for 36 months. Cancel anytime. Coverage ends once plan is canceled, expires or once the aggregate limit is met.
PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll replace it or send you an Amazon e-gift card for the replacement cost. A service fee will apply. $29 to repair/reimburse, $39 to repair or $79 to replace your phone.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Customers have negative opinions about the service and value of the consumer services subscription. They mention that the phone was a week late and that it's not worth it.
Customers are dissatisfied with the service provided by the consumer services subscription. They mention that the phone was a week late, and that the company does not do anything.
"I ordered an Iphone on Amazon and insured through Asurion. The phone was a week late which was acknowledged by Amazon - however Amazon's message..." Read more
"...No explanation or reason. Very poor service. Waste of time." Read more
"Bad service and bad customer service...." Read more
"They don’t do anything… not recommend at all!!" Read more
3 customers mention "Value"0 positive3 negative
Customers are dissatisfied with the value of the consumer services subscription. They mention that it's not worth it and a waste of time.
"...No explanation or reason. Very poor service. Waste of time." Read more
"...I spent $40 and my phone broke and is not covered. waste of money" Read more
I ordered an Iphone on Amazon and insured through Asurion. The phone was a week late which was acknowledged by Amazon - however Amazon's message was that they don't know when it will be sent and will notify me of any changes, that I won't be charged, and that I can cancel if I wish.
There were other alternatives that would arrive within a day or two and so I decided to use those instead and cancelled my original order.
Asurion's web site says: --------------------- Can I cancel my plan?
You may cancel your plan anytime (with a full refund if canceled within the first 30 days). After 30 days of coverage, you will receive a prorated refund.
How do I cancel, if needed?
Visit amazon.com/orders and search “Asurion.” Find the plan you wish to cancel. Within the first 30 days, click “Cancel Policy.” After 30 days, click “Contact Seller” and select “Return Product” as the subject. ----------------- (end of quote from asurion's web page)
There was no way to cancel / return the item. Now if I want the $5 refund I'll have to spend hours tracking down a live person or some other BS. Not happy
Amazon order #3026 , also 6249 , on 09/10/2023 I am prime member ,I Purchased 2 iPhone plus 2 Asurion plans , Amazon emailed me, said 1 of the 2 of iPhone will be deliver later than expected date, so I canceled the delay iPhone ,I tried to cancel both Asurion Amazon order page didn't give the option to cancel, then Amazon said we can't cancel either contact the Asurion, so Asurion , I was polite , etc they hanged on me, called again gave me run around , Asurion is the most Horrible to deal with.
Bad service and bad customer service. You will not find anything from them that meets a protection plan on any device, and you will not find any good service.
I talked for over 5 hours today, after a 3rd shift. After starting this claim yesterday. I took over 10 pictures. That they kept telling me wasn't enough. They are claiming their "experts" know about something when obviously they know nothing. They know how to wiggle out of contracts. This company needs to go under. QUICK!
AMAZON IS AMAZING AND FIXED MY ISSUE IN LESS THAN 15 MINUTES.