Asurion Mobile Subscription Plan, 800-899.99

Price: $7.49/month
Terms & Conditions: click here
  • COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
  • EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • LOW MONTHLY BILLING: You will be billed monthly for 36 months. Cancel anytime. Coverage ends once plan is canceled, expires or once the aggregate limit is met.
  • PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
  • EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll replace it or send you an Amazon e-gift card for the replacement cost. A service fee will apply. $49 to repair/reimburse, $89 to repair or $159 to replace your phone.

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Customer reviews

3.1 out of 5 stars
3.1 out of 5
131 global ratings

Customers say

Customers are disappointed with the value and confusing process of the consumer services subscription. They mention that it's a waste of money and confusing to cancel.

AI-generated from the text of customer reviews

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ValueConfusing
4 customers mention "Value"0 positive4 negative

Customers find the value of the consumer services subscription to be a waste of money. They also say it's utterly worthless and terrible.

"...weeks later the claim was settled with an Amazon gift card, utterly worthless! Any other insurance provider on the planet would be a better option." Read more

"Waste of money" Read more

"-10! HORRIBLE JUST ABSOLUTELY HORRID! They'll do EVERYTHING To avoid helping you!..." Read more

"Terrible...." Read more

3 customers mention "Confusing"0 positive3 negative

Customers find the process of claiming the product confusing and frustrating. They also say that Asurion makes it difficult to cancel their subscription.

"...This has been by far the most difficult. There are no direct links on the Amazon page...." Read more

"I want to cancel this, but Asurion is making it difficult. There should be a way to one-click cancel through Amazon...." Read more

"Confusing and Frustrating to Claim..." Read more

Absurd "service fees"
1 Star
Absurd "service fees"
Got this when I bought my phone 3 years ago and thankfully haven't needed it until now. After paying the premium ($8/month) for 3 years I went to see if I could get my screen repaired after it getting dropped at work. The original $49.00 service fee was increased to $170 because my phone was "already for reimbursement". Despite not wanting to turn in my phone for the reimbursement, they still required $170 service fee to return me $800 for the full price of the phone before tax, meaning I only really get ~$600 back rather than only repairing the perfectly functional cracked screen. Don't waste your time with this coverage. Samsung will replace my screen for the same price of the service fee alone, not to mention 3 years of paying the premium.
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Top reviews from the United States

D. Taylor
5.0 out of 5 stars Have always used Asurion
Reviewed in the United States on November 11, 2022
Plan Option: d962914d-981e-4a31-ae22-5c2d4bea511dVerified Purchase
When replacing my phones at my phone carrier I always purchase the insurance; it is always Asurion. Asurion is very helpful and easy to speak with if there is ever a problem. They stand by any product they are insuring. Will always use.
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MyOpinion
1.0 out of 5 stars -10! HORRIBLE JUST ABSOLUTELY HORRID! They'll do EVERYTHING To avoid helping you!
Reviewed in the United States on March 20, 2021
Plan Option: d962914d-981e-4a31-ae22-5c2d4bea511dVerified Purchase
09/09/2021: UPDATE! 6 MONTHS SINCE I'VE HAD THIS PLAN AND THEY STILL HAVE NOT PROVIDED ANY ASSISTANCE...but they take my money EVERY MONTH! JUS HORRIBLE! YE O GE ANY HELP! WORS When I called to get assistance with setting up my cellphone, one of the things they are supposed to provide, I ended up speaking to someone in Asia; the guy wanted my Amazon order number, my name as it appears on my Amazon account and more information than he was entitled to. After providing all that information, he told me that there was no coverage!!! When I asked for a supervisor, he told me, "They're going to tell you the same thing"...then hung up on me! I've called them several times now and have failed o assist me! HORRIBLE C/S! I actually called my cable and internet provider who provided me with the best help ABSOLUTELY FREE! I CANNOT RECOMMEND ASURION...this was terrible! I think talking to even a neighbor would be more helpful than these people who ask for an awful lot of information they are NOT entitled to! I hope I'm not a victim of identity theft at this point! Very angry with them!
13 people found this helpful
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Shosh
1.0 out of 5 stars IMPOSSIBLE to Cancel Coverage
Reviewed in the United States on January 11, 2024
Plan Option: d962914d-981e-4a31-ae22-5c2d4bea511dVerified Purchase
I've had a lot of experience navigating websites to return and cancel products. This has been by far the most difficult. There are no direct links on the Amazon page. When I Googled it, I tried to navigate through instructions, but there was no contact page for seller as described. Then I found a chat but that led to a dead end. Then I found a phone number which led me to a customer service which could not directly help me. They gave me a phone number for Amazon's Asurion. When I went through pressing endless buttons for a call back, the customer service person answering could not hear me. I called back numerous times waiting on hold for 35 minutes or asking for a call back and when it says it's connecting me, I am put on hold again. I still have been unable to cancel my coverage after an hour and a half of my time!!!
7 people found this helpful
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Cris Quinn
2.0 out of 5 stars "Cancel anytime"
Reviewed in the United States on December 18, 2023
Plan Option: d962914d-981e-4a31-ae22-5c2d4bea511dVerified Purchase
Why do I have to jump through hoops to cancel my plan? It says cancel anytime and how easy it is, but I've been trying to figure out how for 3 days!!!
7 people found this helpful
Helpful
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Kaitlyn
1.0 out of 5 stars Absurd "service fees"
Reviewed in the United States on August 25, 2023
Plan Option: d962914d-981e-4a31-ae22-5c2d4bea511dVerified Purchase
Got this when I bought my phone 3 years ago and thankfully haven't needed it until now. After paying the premium ($8/month) for 3 years I went to see if I could get my screen repaired after it getting dropped at work. The original $49.00 service fee was increased to $170 because my phone was "already for reimbursement". Despite not wanting to turn in my phone for the reimbursement, they still required $170 service fee to return me $800 for the full price of the phone before tax, meaning I only really get ~$600 back rather than only repairing the perfectly functional cracked screen. Don't waste your time with this coverage. Samsung will replace my screen for the same price of the service fee alone, not to mention 3 years of paying the premium.
Customer image
Kaitlyn
1.0 out of 5 stars Absurd "service fees"
Reviewed in the United States on August 25, 2023
Got this when I bought my phone 3 years ago and thankfully haven't needed it until now. After paying the premium ($8/month) for 3 years I went to see if I could get my screen repaired after it getting dropped at work. The original $49.00 service fee was increased to $170 because my phone was "already for reimbursement". Despite not wanting to turn in my phone for the reimbursement, they still required $170 service fee to return me $800 for the full price of the phone before tax, meaning I only really get ~$600 back rather than only repairing the perfectly functional cracked screen. Don't waste your time with this coverage. Samsung will replace my screen for the same price of the service fee alone, not to mention 3 years of paying the premium.
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Customer image Customer image
Customer imageCustomer image
10 people found this helpful
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Ray
1.0 out of 5 stars Horrible Service
Reviewed in the United States on November 1, 2023
Plan Option: d962914d-981e-4a31-ae22-5c2d4bea511dVerified Purchase
I broke my phone 2 weeks ago and they kept sending my back and forth from customer service and claim help. No matter what I provided for my claim (a facilitation form and receipts) it was always "invalid." The people on the line were also talking like robots, so it's not even like speaking with an actual person. Asurion has horrible customer service and horrible communication. My phone still hasn't been fixed and I've cancelled my subscription with them, now I'm gonna have to pay 300$ to get my phone fixed. Words cannot describe how awful this has been.
7 people found this helpful
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Dave
3.0 out of 5 stars spendy co pays
Reviewed in the United States on September 23, 2020
Plan Option: d962914d-981e-4a31-ae22-5c2d4bea511dVerified Purchase
canceled after receiving the co pay lists for services
8 people found this helpful
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Amazon Customer
4.0 out of 5 stars No more phone to insure
Reviewed in the United States on September 24, 2020
Plan Option: d962914d-981e-4a31-ae22-5c2d4bea511dVerified Purchase
i returned the product that planed to get protection, so i need to cancel the protection for iphone 11 pro.
Thanks.
6 people found this helpful
Helpful
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