COVERAGE: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
EXPERT TECH HELP: Real experts available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
LOW MONTHLY BILLING: You will be billed monthly for 36 months. Cancel anytime. Coverage ends once plan is canceled, expires or once the aggregate limit is met.
PRODUCT ELIGIBILITY: Plans cover products purchased in the last 30 days.
EASY CLAIMS PROCESS: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll replace it or send you an Amazon e-gift card for the replacement cost. A service fee will apply. $19 to repair/reiburse, $29 to repair or $69 to replace your phone.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
I had gotten this for a renewed Samsung Galaxy S9 phone that was supposed to be a Mother's Day gift. The phone turned out to be defective out of the box (blue screen error "An error has occurred while updating the device software..."). I had to return the phone for a refund. However, there was no visible way of returning this item in the orders page unlike for physical items that are sold. I soon realized that this being a "digital subscription", it might be possible to manage it under "Memberships and Subscriptions". I clicked on the tab "Accounts & Lists" on the upper right hand corner of the Amazon web page. In the column "Your Account" are several different choices. Click on the one that says "Memberships & Subscriptions". Sure enough, there it was. I clicked on the subscription that said "Asurion Mobile Subscription Plan, 200-249.99". I then clicked "Cancel Subscription". Now I will watch the credit card associated with this purchase to see if they continue to charge me money every month.
Making it difficult to return an item is not only anti-consumer. It is also greedy and unethical. This is a business practice attempting to force consumers to pay for a service that they neither need nor can benefit from resulting in pure profits for Asurion. I will never subscribe to an Asurion Mobile Subscription Plan ever again. Shame on Asurion.
submitted claim, was denied. had to reach out to company to get a reason that did not make any sense. does not provide any assistance with issues and blames everything they can't do on "limited capabilities". Representative was extremely unprofessional and condescending. This company has some issues to work out. Don't waste your money. total scam.
Bought this policy for what IS believed to be a rally good Samsung refurbished phone. Apparently it took a while to finally figure out that the Samsung phone has a charging problem that phone-fixers can't fix. Have it on charge for 5 hours and it's up to 10%. But since this is an accident policy (that only pays $19 if you need a replacement phone Wowie) my problem is not covered. Isn't that good news.