ASURION 2 Year Portable Electronic Accident Protection Plan ($30 - $39.99)
Purchase options and add-ons
- No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
- Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use are covered from day one. Malfunctions are covered after the manufacturer’s warranty. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
- Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. We will send you an e-gift card for the purchase price of your covered product. In some instances, we will replace or repair it.
- Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
- Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
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Important information
Legal Disclaimer
Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.
Product guides and documents
Videos
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Customer Review: Gave me the runaround
Kimberly VA Beach
Product information
ASIN | B082TMF6RS |
---|---|
Customer Reviews |
4.3 out of 5 stars |
Date First Available | December 16, 2019 |
Manufacturer | ASURION |
Warranty & Support
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ASURION 2 Year Portable Electronic Accident Protection Plan ($30 - $39.99)
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This Item ![]() ASURION 2 Year Portable Electronic Accident Protection Plan ($30 - $39.99) | Recommendations | dummy | dummy | dummy | dummy | |
Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | Try again! Added to Cart | |
Price | $3.99$3.99 | $36.99$36.99 | $30.99$30.99 | $8.99$8.99 | $6.99$6.99 | $5.99$5.99 |
Delivery | Get it Jul 8 - 9 | Get it Jul 8 - 9 | Get it Jul 8 - 9 | Get it Jul 8 - 9 | Get it Jul 8 - 9 | Get it Jul 8 - 9 |
Customer Ratings | ||||||
Value for money | 4.2 | 4.3 | 3.9 | 4.2 | 4.3 | 4.4 |
Tech Support | 4.2 | 4.2 | 3.8 | 4.3 | 4.2 | 4.3 |
Mobile App | 4.1 | 4.2 | 3.7 | 4.1 | 4.1 | 4.1 |
Sold By | Asurion, LLC | Asurion, LLC | Asurion, LLC | Asurion, LLC | Asurion, LLC | Asurion, LLC |
Product Description
![1](https://m.media-amazon.com/images/S/aplus-media/sc/284388ae-3f69-4d1f-ab7d-865af49a44e1.__CR0,0,970,600_PT0_SX970_V1___.png)
![2](https://m.media-amazon.com/images/S/aplus-media/sc/18a05912-a1be-4b0b-8fa8-686a4c290bfb.__CR0,0,970,600_PT0_SX970_V1___.png)
![3](https://m.media-amazon.com/images/S/aplus-media/sc/d6bcf4c1-eba7-40f7-838b-e5462f3cb0de.__CR0,0,970,600_PT0_SX970_V1___.png)
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Learn more how customers reviews work on AmazonCustomers say
Customers like the ease of use, service, and value of the warranty. For example, they mention it's simple, fast, and worth the money. That said, they're satisfied with the warranty, ease of replacement, and protection. That being said, opinions are mixed on performance and quality.
AI-generated from the text of customer reviews
Customers find the warranty process easy to go through. They say it's simple, efficient, and easy to submit a claim. They also appreciate the tech support and the smooth and clear process. Customers also mention that the policy is easy to purchase and reasonably priced for each item.
"...last a lot longer than I thought they would. filing of replacement warranty was quick and easy as was the refund." Read more
"It was quick and painless to submit a claim after speaking with a rep." Read more
"...Very efficient and simple." Read more
"...It was easy to file a claim and received my refund very quickly." Read more
Customers find the service of the warranty plan very quick and easy. They appreciate the immediate response and deposition. They also say the reimbursement is mind-blowingly quick.
"...All in all, a very easy and quick process." Read more
"It was quick and painless to submit a claim after speaking with a rep." Read more
"...It was still under protection with Asurion. The claim filing process was simple and quick...." Read more
"Fast acting and reliable." Read more
Customers like the value of the warranty. They say it's worth the money, and easy to buy.
"...The plan was not costly and it paid dividends......" Read more
"It was cheap enough to purchase. I had not to use it yet, so i can't comment on the procedure to use it." Read more
"...the ear cup to hang loose and not remain on my head, rendering it unusable...." Read more
"...this policy but have had to use similar policies and it was well worth the money...." Read more
Customers like the warranty. They mention it's good insurance for electronic devices, it'll work great, and it'd be well worth it. Customers also appreciate the 2 year protection plan and the inexpensive warranty for two years.
"...these joy cons were half the price of name brand, and the protection plan was so cheap. I couldn't resist. I'm so glad I did!..." Read more
"...Your insurance was awesome." Read more
"Great Warranty, Quick Response" Read more
"My wife is listening to music, the mp3 player was out of warranty and by accident was ran by car and was damaged beyond repair, first I gave one..." Read more
Customers like the protection provided by the warranty. They say it's a good plan, worth having, and adds security to any purchase.
"Asurion protection is worth having, I've had my headphones for a year and a half before the right ear wire quit working my protection was for 2 years..." Read more
"Great protection on products. Great customer service. No issues with getting a refund." Read more
"Awesome product protection" Read more
"All of the above: Performance, Protection, Warranty, Speed, Value for money, Coverage" Read more
Customers find the replacement process of the warranty to be easy and simple. They mention that it's headache-free, and they received their refund very quickly. They also appreciate the easy return shipping and prompt redemption.
"...It was easy to file a claim and received my refund very quickly." Read more
"...Easy to file if you ever need it. Easy return shipping. Its a pleasure doing business with the folks at Asurion!" Read more
"...It's quick and easy to file a claim and the refund is expeditious." Read more
"Great protection on products. Great customer service. No issues with getting a refund." Read more
Customers are mixed about the performance of the warranty. Some mention that it works well, while others say that it stopped working within a month.
"...I couldn't resist. I'm so glad I did! They stopped working. The process through Asurion was painless and fast...." Read more
"Works well. Shipped asap." Read more
"There was no hassle when it came to the warranty. Device stopped working and I was able to get a refund immediately." Read more
"...Well, the product died after the Warranty period but within the Asurion protection plan...." Read more
Customers are mixed about the quality of the warranty. Some mention it's a good product, reliable, and durable, while others say that the watch band broke 1 week after purchase, the screen broke, and the plastic piece that hold it on just broke.
"Good guarantee of the product" Read more
"...We don't know how but the screen got cracked, I called ASURION because I had purchased the 2 year accident plan, they were helpful and respectful..." Read more
"Fast acting and reliable." Read more
"The cd player was used for morning exercises. It was accidentally dropped and stopped working. The warranty allowed me to replace it immediately." Read more
Reviews with images
![Will make every attempt to avoid paying your claim](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/G/01/x-locale/common/transparent-pixel._V192234675_.gif)
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Top reviews
Top reviews from the United States
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I broke an earbud on 6/1/23, warranted thru Asurion. I called Asurion on 6/1/23 in the morning, and verbally reported the claim. I asked what their process was for resolving the claim; they refused to answer three times, simply stating "follow the instructions in the email".
[And at this point the rep told me that if I didn't upload ALL the documentation to Asurion with 4 hours, the claim would be automatically and summarily denied.]
I need the earbuds for work - I explained this over & over - so it would have been nice to know their process is refund only, not replace, so I could order replacements asap. Never once during this 6-day process would they tell me.
Anyway, I followed their instructions in the email, uploading Asurion's warranty (ridiculous... they should have this), receipt for purchase from Amazon, and they asked for "two photos of the damaged item, front and back" - see photos attached to this review for the first set of 2 photos I sent.
Asurion then told me my photos were no good, with no further explanation. This was mystifying to me since the photos were close up, in focus, well-lit. So I took a second set of SEVEN more photos at various angles and sent them to Asurion.
Asurion again tells me the photos are no good; this time because they "don't show a serial number plate".
WhiskeyTangoFoxtrot?!? It's an earbud - and I didn't manufacture it - I can't create something for their photo that doesn't exist. I explain this several times. Literally no critical thinking skills necessary to work for Asurion.
Once again, I get an email response wherein Asurion now tells me none of the second set of 7 photos depict the earbud "upside down".
Okay. The first set had an upside down photo, but I'm not trying to argue any more than I absolutely have to, so I turn the bud over and take a third set of SEVEN more photos from every angle possible.
Guess what! AGAIN Asurion denies my photos. This is just phenomenal at this point. This time they tell me the photos don't contain the other non-damaged earbud along with the damaged one; this instruction had never previously been given to me.
It is at this point, I absolutely realize what Asurion is up to.
So, for a FOURTH TIME, on 6/3/23, I send SEVEN MORE PHOTOS. Asurion now has TWENTY-FOUR photos of a broken earbud. TWENTY-FOUR.
Then Asurion ghosted me. I heard nothing in response to the 4th set of photos on 6/3. Nothing on 6/4. Nothing on 6/5. Nothing on 6/6.
Isn't it funny how they can give claimants only FOUR HOURS to document the claim, but they can screw around for 3 days, and then ghost me for 4 days?
So, on the afternoon of 6/6/23, I called Asurion, spoke to a rep, who alleged he was going to look into the claim, but instead of doing so, he sent my call back to the call center for me to go through the prompts and sit on hold AGAIN for 15 minutes.
This time, I took a different approach with the rep I got. You see, apparently it takes been a raging witch to get things done with Asurion. I mean, cooperation got me nowhere. But boy did being an angry Karen get a claim processed immediately.
I think it's fairly obvious that Asurion's business practice is specifically designed to aggravate and frustrate you until you give up so they don't have to pay on the claim.
Thanks, Asurion, for teaching me that when dealing with your business, I know up front your goal is to avoid paying the claim by frustrating the consumer, and further, that being an angry consumer is the motivating factor in you resolving claims.
I cant believe I have to give you a 1 star rating on Amazon. There should be negative stars for corporations with fraudulent business practices.
![Customer image](https://cdn.statically.io/img/images-na.ssl-images-amazon.com/images/G/01/x-locale/common/transparent-pixel._V192234675_.gif)
Reviewed in the United States on June 8, 2023
I broke an earbud on 6/1/23, warranted thru Asurion. I called Asurion on 6/1/23 in the morning, and verbally reported the claim. I asked what their process was for resolving the claim; they refused to answer three times, simply stating "follow the instructions in the email".
[And at this point the rep told me that if I didn't upload ALL the documentation to Asurion with 4 hours, the claim would be automatically and summarily denied.]
I need the earbuds for work - I explained this over & over - so it would have been nice to know their process is refund only, not replace, so I could order replacements asap. Never once during this 6-day process would they tell me.
Anyway, I followed their instructions in the email, uploading Asurion's warranty (ridiculous... they should have this), receipt for purchase from Amazon, and they asked for "two photos of the damaged item, front and back" - see photos attached to this review for the first set of 2 photos I sent.
Asurion then told me my photos were no good, with no further explanation. This was mystifying to me since the photos were close up, in focus, well-lit. So I took a second set of SEVEN more photos at various angles and sent them to Asurion.
Asurion again tells me the photos are no good; this time because they "don't show a serial number plate".
WhiskeyTangoFoxtrot?!? It's an earbud - and I didn't manufacture it - I can't create something for their photo that doesn't exist. I explain this several times. Literally no critical thinking skills necessary to work for Asurion.
Once again, I get an email response wherein Asurion now tells me none of the second set of 7 photos depict the earbud "upside down".
Okay. The first set had an upside down photo, but I'm not trying to argue any more than I absolutely have to, so I turn the bud over and take a third set of SEVEN more photos from every angle possible.
Guess what! AGAIN Asurion denies my photos. This is just phenomenal at this point. This time they tell me the photos don't contain the other non-damaged earbud along with the damaged one; this instruction had never previously been given to me.
It is at this point, I absolutely realize what Asurion is up to.
So, for a FOURTH TIME, on 6/3/23, I send SEVEN MORE PHOTOS. Asurion now has TWENTY-FOUR photos of a broken earbud. TWENTY-FOUR.
Then Asurion ghosted me. I heard nothing in response to the 4th set of photos on 6/3. Nothing on 6/4. Nothing on 6/5. Nothing on 6/6.
Isn't it funny how they can give claimants only FOUR HOURS to document the claim, but they can screw around for 3 days, and then ghost me for 4 days?
So, on the afternoon of 6/6/23, I called Asurion, spoke to a rep, who alleged he was going to look into the claim, but instead of doing so, he sent my call back to the call center for me to go through the prompts and sit on hold AGAIN for 15 minutes.
This time, I took a different approach with the rep I got. You see, apparently it takes been a raging witch to get things done with Asurion. I mean, cooperation got me nowhere. But boy did being an angry Karen get a claim processed immediately.
I think it's fairly obvious that Asurion's business practice is specifically designed to aggravate and frustrate you until you give up so they don't have to pay on the claim.
Thanks, Asurion, for teaching me that when dealing with your business, I know up front your goal is to avoid paying the claim by frustrating the consumer, and further, that being an angry consumer is the motivating factor in you resolving claims.
I cant believe I have to give you a 1 star rating on Amazon. There should be negative stars for corporations with fraudulent business practices.
![Customer image](https://cdn.statically.io/img/m.media-amazon.com/images/I/71TFNP6K6pL._SY88.jpg)