ASURION 2 Year Mobile Phone Accident Protection Plan ($100 - $124.99)

$33.99
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Purchase options and add-ons

  • No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
  • Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
  • Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. We will send you an e-gift card for the purchase price of your covered product. In some instances, we will replace or repair it.
  • Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
  • Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.

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Product Description

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Product guides and documents

User Guide (PDF)

Product information

Warranty & Support

Product Warranty: For warranty information about this product, please click here

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ASURION 2 Year Mobile Phone Accident Protection Plan ($100 - $124.99)

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Customer reviews

4.3 out of 5 stars
4.3 out of 5
1,148 global ratings

Customers say

Customers like the ease of use, value, service, and quality of the warranty. They mention that it's simple, worth the small price, and provides great protection. They appreciate the claim process. That said, opinions are mixed on performance.

AI-generated from the text of customer reviews

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Ease of useValueServiceQualityClaim processPerformanceScreen
32 customers mention "Ease of use"32 positive0 negative

Customers find the warranty easy to use. They say it's simple, stressless, and easy to file a claim. They also say the process to resolve the issue is quick and easy. Customers also mention that customer care is easy to contact.

"so easy to use and take care of an issue" Read more

"...It was so much quicker and easier than I had expected. Love it! Thank you so much!!!" Read more

"This company was easy to work with. They arranged for UPS to drop off a return slip and would have taken it then, had I been home...." Read more

"Very quick and easy process!" Read more

21 customers mention "Value"15 positive6 negative

Customers like the value of the warranty. They say it's worth the small price, has no hidden fees or deductible, and was pleasantly surprised that they were refunded their entire dollar amount.

"...Of course, I paid for another Asurion plan. The $30ish is well worth the savings!" Read more

"...I discovered I had it I was pleasantly shocked that the refunded my entire dollar amount and the experience was very easy" Read more

"This "insurance" is TOTALLY USELESS!!I have a ZTE phone that after 31 days has turned into a useless brick...." Read more

"...The phone is very good and the price was awesome. I'd recommend this phone very highly." Read more

16 customers mention "Service"16 positive0 negative

Customers are satisfied with the service provided by the warranty company. They mention that the process of chatting with someone was super fast, and the service was great, prompt, and efficient.

"Very quick and easy process!" Read more

"The service was great, no hassle, quick action. But, it costs 50% of the phone you're insuring and there's a deductable." Read more

"...Once I was able to chat with someone the process was super fast! I would definitely purchase again!" Read more

"The claim process was automated, fast and easy. There was no hassle. It just worked." Read more

12 customers mention "Quality"12 positive0 negative

Customers are satisfied with the quality of the warranty. They mention that it provides great value protection, insurance, and reliable and speedy protection.

"Asurion provided reliable and speedy protection while fulfilling my warranty." Read more

"It is good and protection on my phone." Read more

"I had problem filing a claim, the protection plan is great. It saved me money." Read more

"Reliable..." Read more

9 customers mention "Claim process"9 positive0 negative

Customers find the claim process for the warranty easy and seamless. They say the process is automated, fast, and easy. They also appreciate the timely refund and the replacement gift card.

"...It took minimal effort to file the claim. The decision and payment was very quick. I will use it and recommend." Read more

"...did a great job helping me with my claim and the return\refund process was easy and seamless. Thank you!" Read more

"Fast to replace with gift card." Read more

"Easy return and quick refund." Read more

19 customers mention "Performance"10 positive9 negative

Customers are mixed about the performance of the warranty. Some mention it works great, has no problems, and is easy to use. Others say that it stopped working, the protection is slow, and unable to perform basic functions. The screen was cracked and was not usable. The charger did not work, and the power button did not operate.

"I ordered a TCL 30 and the aurrison plan for 2 years. The phone is very good and the price was awesome. I'd recommend this phone very highly." Read more

"...Bought a used IPhone and didn’t have it a year and it stopped working...." Read more

"Working great,never thought it would work so good in jamaica, thanks" Read more

"Cracked phone screen, phone not usable" Read more

7 customers mention "Screen"0 positive7 negative

Customers are dissatisfied with the screen of the warranty. They mention that it cracked and their iPhone broke.

"...But this didn't happen with me. My screen cracked, and I started a claim...." Read more

"...get in free took my daughter (6) phone landed on concrete the screen has a crack. only thing I don't like is why can't they reimburse it asap...." Read more

"Cracked phone screen, phone not usable" Read more

"I purchased this warranty for a used cell phone. Subsequently the screen cracked and I submitted a claim for "repairs"...." Read more

Prompt reimbursement of the cost of my phone
5 Stars
Prompt reimbursement of the cost of my phone
A mishap on Thanksgiving broke the screen of my newly purchased phone. I was embarrassed since I had it less than a week, but I put in a claim on Thanksgiving. I provided the information they requested, and the next day I was reimbursed for the cost of the phone via an Amazon gift card.
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Top reviews from the United States

Doreen
5.0 out of 5 stars great job asurion
Reviewed in the United States on June 23, 2024
Verified Purchase
so easy to use and take care of an issue
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૮₍ ´• ˕ •` ₎ა
5.0 out of 5 stars Excellent service
Reviewed in the United States on May 7, 2024
Verified Purchase
I just opened a dispute, got my mailback voucher, sent the damaged product and received a gift card within 2 days.. The manufacturer warranty service sucked. The manufacturer made it hard to replace the product. Thankfully my warranty was running out in a few weeks. So i just waited foe Asurion coverage to kick in.. And they delivered... I will always get Asurion protection
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Luis A. Rodriguez
5.0 out of 5 stars Awesome
Reviewed in the United States on June 20, 2024
Verified Purchase
I never expected Asunrion claims to be so quick. It took minimal effort to file the claim. The decision and payment was very quick. I will use it and recommend.
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S. Bville
1.0 out of 5 stars One-time reimbursement, not insurance
Reviewed in the United States on March 13, 2020
Verified Purchase
When I think of a protection plan that lasts for two years, I think of a plan that will cover all accidents to your phone. Your screen cracks, they fix it. You spill water on it later, they fix it again. I assume I will be eligible for all problems noted, for the entire two-year period. The listing certainly makes it sounds this way. And the No Lemon Policy in the user guide certainly makes it sound as though multiple repairs are possible. But this didn't happen with me. My screen cracked, and I started a claim. Was told to send my phone in--a very awkward thing to do, as this is a work phone, and I need it when I am working. I asked on the Amazon listing page if it was really necessary to send it in for repairs (after all, the Asurion website makes it pretty clear that you are supposed to get it fixed locally--they even boast of same-day service), and was simply told to call them for details. I found this a bit sketchy, like, why wouldn't they answer the question publicly?

So anyway, I sucked it up and sent it in. A couple of days later, I got an e-mail with an Amazon credit for my purchase price. That was it. No fixed phone, just a reimbursement. I had important work texts on that phone that I can't get back. Furthermore, when I first bought the phone it was on sale, but after I got the reimbursement credit, the cost went up by almost a hundred dollars. So I was now out the $34 I paid for the plan, plus an extra hundred for the overage on the new phone. Does it cost $134 to repair a cracked screen?

Moreover, the plan is obviously no longer valid, because it was for that particular phone. Instead of getting two years of coverage, I got one reimbursement. If my replacement phone cracks, I don't get to use the protection plan that I thought was going to last for two years. I am not sure why I got a reimbursement credit instead of repairs so that I could continue to use the plan for the entire two years.

To sum it up, don't get this is you expect to get your phone repaired for two years. Only get it if you're okay with totally replacing your phone once if something should happen to it.
22 people found this helpful
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Glynnas C Martin
5.0 out of 5 stars Protection plan
Reviewed in the United States on June 11, 2024
Verified Purchase
I would recommend getting the protection plan on any device you buy from Amazon. I was able to return broken phone and received a refund with no problems.
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Sheila A. Thomas
4.0 out of 5 stars Screen cracked
Reviewed in the United States on May 15, 2024
Verified Purchase
My mother day went good til my phone slipped out my hand waiting in line at the zoo. Mother get in free took my daughter (6) phone landed on concrete the screen has a crack. only thing I don't like is why can't they reimburse it asap. Company told me when I take it to ups store and it get scanned then email e gift card. Expect you go without phone
Customer image
Sheila A. Thomas
4.0 out of 5 stars Screen cracked
Reviewed in the United States on May 15, 2024
My mother day went good til my phone slipped out my hand waiting in line at the zoo. Mother get in free took my daughter (6) phone landed on concrete the screen has a crack. only thing I don't like is why can't they reimburse it asap. Company told me when I take it to ups store and it get scanned then email e gift card. Expect you go without phone
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Customer image
Customer image
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Tony C.
5.0 out of 5 stars Well worth buy
Reviewed in the United States on June 14, 2024
Verified Purchase
You never know when you can damaged or break your phone. At least knowing it's insured you will he ok
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me & my opinion
5.0 out of 5 stars don't leave home without it
Reviewed in the United States on June 10, 2024
Verified Purchase
I actually look at most products on Amazon as consumables. others need protection. this is what protection is all about. don't leave Amazon without it!
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Important information

Legal Disclaimer

Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.