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Purchase options and add-ons
No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use are covered from day one. Malfunctions are covered after the manufacturer’s warranty. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Products with trusted sustainability certification(s). Learn more
PRODUCT CERTIFICATION (1)
Pre-owned Certified: Electronics products are inspected, cleaned and (if applicable) repaired to excellent functional standards. Buying Pre-owned extends a product's life, reducing e-waste and raw material extraction.
Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
Customers like the service, ease of use, and value of the warranty. For example, they mention it's fast, easy, and effective. They appreciate the documented process and that the policy is well worth the cost.
Customers are satisfied with the service provided by the warranty company. They mention that the service is outstanding, quick, and impressive. Customers also say that the resolution of their issues is quick and easy. They appreciate the knowledgeable, polite, and eager to help customer service representatives.
"...I found the interviewer alert, knowledgeable, polite, and eager to help. All this on a 24-7 helpline!..." Read more
"Great service and very fast on our I-pad ! Great job." Read more
5 customers mention "Ease of use"5 positive0 negative
Customers find the warranty easy to use. They mention that the shipping label and filing the claim are fast and effective. They appreciate the documented process and the overnight air shipping.
"...They provided the shipping label and filing the claim was super easy. The next day I received an e-gift card for the purchase price of the product...." Read more
"...Pros: documented process and they shipped it back overnight air..." Read more
"I am happy with this service. Fair and easy. Or they fix it or they refund the money no questions asked." Read more
"...to reach them online, but once I got through to them, they were easy to work with." Read more
3 customers mention "Value"3 positive0 negative
Customers appreciate the value of the warranty. They say it's well worth the cost.
"...Well worth the cost and I still have the policy in effect for 18 months." Read more
"...If it came down to it I would not change a thing.. definitely worth every penny!! Thank you for you great customer service!..." Read more
Honestly, I'm quite skeptical of extended warranties, seeing them as mostly a rip off. I was pleasantly surprised with Asurion. I simply went to my Amazon orders where I purchased it and followed the directions to print off a prepaid label. When I mailed it in, I sort of thought it might take a month. Instead, I mailed in on Monday morning and by Wednesday afternoon when I got home from work, there was my computer in working condition. I was pretty stunned. I'm still not sure about most extended warranties, but my experience with Asurion has sold me on theirs. They did what they said they would so; they gave me what I paid for.
I have always been skeptical of warranty plans, generally consider them to be a scam, but I have changed my mind. The reason I started buying Asurion protection plans is that they cover accidental screen breakage on tablet computers. This is very real possibility.
A year ago I broke the screen of my tablet and they replaced it promptly. Because of that experience I started buying their plans for most of my eligible Amazon purchases. Coffee maker, Air fryer, 3 tablets, etc.
The display on this Chuwi tablet failed after 5 months, still within the manufacturers warranty. I contacted Asurion first they told me that the manufacturers warranty is the first line of coverage, logical.
I contacted Chuwi (not a simple task that took 2 weeks to get an answer, but that is another story). Chuwi told me I had to ship the unit to Hong Kong at my expense for repair and it would require 2 to 3 months. Basically a useless warranty. I contacted Asurion and they agreed to repair the unit at no cost, not even shipping, with an expected 2 to 3 day turnaround. Great!
Two days after sending the unit to the repair center Assurion emailed me that the unit was not repairable and sent me an Amazon gift card for the full purchase price. This was above and what was required by the letter of the agreement. I replaced the unit and purchased an Assurion plan.
My son’s iPad mini was accidentally damaged to the point of no repair. They provided the shipping label and filing the claim was super easy. The next day I received an e-gift card for the purchase price of the product. Can’t say enough, so happy with this policy. This was the exact reason I purchased it, cause well, kids.
My iPad died on a Tuesday. Wednesday I found this iPad that was refurbished. I ordered it and it was delivered in 3 days. It fired up after charging and was easy to get all items from iCloud. I am using it daily!