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Purchase options and add-ons
No Additional Cost: You pay nothing for repairs – parts, labor, and shipping included.
Coverage: Plan starts on the date of purchase. Malfunctions covered after the manufacturer's warranty. Power surges covered from day one. Real experts are available 24/7 to help with set-up, connectivity issues, troubleshooting and much more.
Easy Claims Process: File a claim anytime online or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon e-gift card for the purchase price of your covered product or replace it.
Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
The service was great, a bit rough at the start, but over all it was fast. my 3d printer screen was damaged and I got everything worked out within a week of them getting the 3d printer. I could fully recommend.
My Alienware monitor quit working about 16 months after purchasing it. I shipped it off to Asurion to repair, however, after two attempts, they determined it could not be repaired. They immediately refunded my full purchase price of the monitor to an Amazon gift card so that I could purchase another gaming monitor!
Purchased a refurbished monitor, and since it being refurbished reduced its warranty from 3 to 1 year, purchased the Asurion 4 year protection plan (the total cost was still lower than a new monitor).
Surely enough, 1 year and 1 month after purchase, the monitor dies. The automated workflow on the Asurion side pointed me to the manufacturer (I'm assuming since just the SKU number of the product wouldn't reflect it was refurbished). I contacted, via chat, an Asurion representative, who was very knowledgeable, understood the situation, and 5 minutes later I had a UPS label and was getting my monitor ready for shipping to Asurion. A few weeks later, it's back and working (it needed a board replaced, hence the longer wait period. I appreciated Asurion keeping me updated during, too).
4 months ago my wife dropped her iPhone and damaged the screen. We took it to ATT store and they processed the claim for us with Asurion. The very next day we received a new iPhone replacement. I recently purchased an Epson 900 printer and insured that with Asurion as well. They make the process easy and that is what I like about their policies.
I thought when I purchased this insurance, it would be a good thing because expensive printers are only warranted by the manufacturer for one year. So I purchased a four-year plan from Asurion. Fast forward, my printer started giving wrong readings, saying the inks is empty, when in fact the inks were full and brand new. This happened outside of the year warranty so I took action. I did all the regular maintenance things throughout the use of the printer but then it went bad with incorrect readings (and no, the reservoir was not full). So I contacted Asurion and started a claim. They sent me a shipping label and I carefully packed my printer in its original box with original packing material.
Asurion was supposed to fix it. They kept my printer for three weeks and didn't give me any details when I called to find out what was wrong. The technician had no notes. When I got the printer back, it came in and oversized refrigerator box, loose, and jostled around with very little padding. My original Canon printer box was gone and they gave me a cheap brown cardboard box to send my printer back in! When I unwrapped the printer from the flimsy bubble wrap, it had been scratched! The top had a gouge in it! Along with that, the printer was missing the white paint in the word "CANON" on the front! What happened to my original printer?
I put new ink cartridges in and the printer was still bad! It registered the cartridges were empty (some of them) even when they were new! So the same problem existed. But now worse, when I tried to print, the printer left bands or bars of miscolorization across my glossy print.
I pray called Asurion and told them the problem. They told me to send the printer back. But they had my original box and what they sent me for a shipping box was twice the size of the printer and there wasn't enough packing to make it safe in shipping! Where's my original box?
I explained to them the issue and they said they would escalate it. They said I should be hearing from them in a few days. Two weeks went by and I heard nothing nir got a follow up email. I called them and got the runaround again. I wanted them to be accountable for this and they ignored their lack of professionalism. They said to call them under main number to reach a supervisor. I did that and did not get any help because no one returned my call again.
So I contacted Amazon to make Amazon aware of the problem - that Asurion was not living up to their insurance guarantee. Asurion sent me a email telling me to call them on their main number. They sent me the same message they said before. I responded with photos of my printer, photos of it I had in the original packing, and photos of what they sent me in their crummy box. They were very automated about the whole thing and told me to contact them and speak to their front line representatives.
They sent me an email and I explained to them again. I received another email that said pretty much the same thing as the one above without much variation. Then I sent them more photos and it re-explained the problem.
Sent me another email telling me to contact them at their main number - again.
Even after I showed them half a dozen photos of the problem, including their crummy box and the bad print job, The bad readings on the printer, and the scratch on top of the printer, and also that the paint was missing on one of the letters on the word CANON, THEY IGNORED IT ALL.
Today I received an email that was exactly like the ones before. It also mentioned I should give Asurion a review on the Amazon website. So here it is. No service. No proper repair. Not even my original box. No help. No professionalism.
I cannot recommend them. Now I have to figure out what to do with this bad printer and figure out what to do with the bad insurance I paid for.
The big bummer is this insurance company is pretty much the only one that Amazon works with for electronics in the United States. It's one of the worst experience I have ever had with Amazon and Asurion.
I bought an Asurion Protection Plan for my LG 5K 27" monitor that was being used with a MacBook Pro. Asurion took my information and developed a report and sent me the shipping label immediately. The repair time was about 2 1/2 weeks, counting shipping. The only improvement I would suggest is to make it possible for the customer to talk directly with a repair technician so we can see what went wrong and possibly prevent a failure in the future.
