ASURION 2 Year Mobile Phone Accident Protection Plan ($300 - $349.99)
Purchase options and add-ons
- Coverage: Plan starts on the date of purchase. Drops, spills and cracked screens due to normal use covered from day one. Malfunctions covered after the manufacturer's warranty.
- Easy Claims Process: File a claim anytime online at www.Asurion.com/Amazon or by phone. Most claims approved within minutes. If we can’t repair it, we’ll send you an Amazon.com Gift Card for the purchase price of your covered product or replace it. A service fee will apply. $29 to repair or $49 to replace your phone.
- Product Eligibility: Plan must be purchased with a product or within 30 days of the product purchase. Pre-existing conditions are not covered.
- Terms & Details: More information about this protection plan is available within the “Product guides and documents” section. Simply click “User Guide” for more info. Terms & Conditions will be available in Your Orders on Amazon. Asurion will also email your plan confirmation with Terms & Conditions to the address associated with your Amazon account within 24 hours of purchase.
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Important information
Legal Disclaimer
Your protection plan Terms & Conditions will be delivered via email within 24 hours of purchase. Remember to check your spam folder. If you don’t receive it, send an email to AmazonFeedback@asurion.com with your Asurion plan order number and we will resend.
Product Description
Asurion is taking the guesswork out of finding product protection plans to fit your needs. Products fail - often at the most inconvenient time. It’s a good thing you’re covered because no other plan can protect your stuff the way an Asurion Protection Plan can. Simply put, Asurion Protection Plans cover your products when you need it most with a fast and easy claims process. Buy a protection plan from a company that you know and trust. Add an Asurion Protection Plan to your cart today! Please see "User Guide [pdf]" below for detailed terms and conditions related to this plan.
Product guides and documents
From the manufacturer
Looking for specific info?
Product information
ASIN | B07P83ZSLT |
---|---|
Customer Reviews |
3.9 out of 5 stars |
Date First Available | February 28, 2019 |
Manufacturer | ASURION |
Warranty & Support
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ASURION 2 Year Mobile Phone Accident Protection Plan ($300 - $349.99)
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can go wrong with the item that was
insured ( mobile phone )
Okay, I can wait a couple of days. By Monday I hadn't received any updates from asurion so I called them. They told me they are allowed 3 business days to process my claim, but they did not have record of my phone so the associate had to put me on Hold to check with UBreak to see if I dropped it off. After she confirmed it with them I was again told firmly that I needed to wait up to 3 business days, until Wednesday, to get any updates. I expressed concern that they did not send me an email or anything to say they received my phone or are even processing my claim and was again firmly reproached for being impatient. They would call or email me when they are ready, not before. Fine, I literally can't do anything or see anything on my end so blind faith it is. Since then I have been somewhat obsessively checking my email for any updates only to be left in the dark. I finally decided to call today (Wednesday) which I know could be too soon, but after reading reviews warning of similar concerns about reimbursement I was nervous. The associate on the phone again told me to just wait. I'm apparently being unreasonable and too hastey and I need to wait until after tomorrow to contact them again about this? What is happening??? They won't give me any updates or physical receipts. Like part of me thinks I'm being irrational doubting their business' integrity, but another part of me is saying no modern business takes your phone through a third party then doesn't follow up with you or give you a receipt of acknowledgement. How is it that 5+ days without initiative is normal or acceptable. What business tells you to blindly trust whatever they tell you on the phone and reprimand you for being sceptical or for wanting an email or paper trail. Also as far as that three day time frame, I can't find that information anywhere on my claim information. I asked about that and was told that if I need information I can call them and they will give me the information that I need to know at the time. Like why should I call instead of being able to view it online or something?
So all this being said I am still without a phone and even if I do get the reimbursement today or more likely tomorrow, it remains that I will not be able to get a new phone with that credit until at least Friday or Saturday at the earliest. A whole week later. That turnaround is a joke considering the lack of information and the reassurance I received that it would all be processed quickly. I also feel angered that I was advised to drop my phone off Saturday when they knew fully well that they don't process claims till Monday so I could have kept my phone two more days with the same result.
At this point I would not recommend this to anyone. You would honestly do better saving money for a new phone or just paying the repairs out of pocket. I would have preferred keeping my phone to do a trade-in with Samsung personally instead of waiting for an Amazon gift card. Anyway, I hope this helps, I guess I'll update later.
Getting what you need.